Customer Service Engineer

*** ****** **** ** ******* Springs SC *****

Phone 864-***-**** . E-mail ********@*******.***

Shani F Epps

Objective

To demonstrate the skills and knowledge achieved by

the means of various employment.

Education

[ 1990-1994 ] Columbia High School

Columbia, SC

Diploma

[ 1994-1997 ] Clemson University

Clemson, SC

Work experience

[ 2003-Current ] Resurgent Capital Services

Greenville, SC

Collections/Credit Counseling Superviser

Resolve disputed accounts on credit reports

Comply with the Fair Debt Collection Practices Act

Guidelines

Skip trace using various software

Notify credit reporting agencies to update

consumer's information

Process correspondence on debt settlements,

proposals and hardship letters

Work closely with attorneys and Federal Trade

Commission

Receive incomings calls from consumers and other

credit counseling agencies for payments and

settlement offers

Create schedules

Execute side by side training and coaching

Monitor and audit incoming and outgoing calls

Conduct team meetings and training classes

Execute performance reviews

[ 2000-2003 ] Ford Motor Credit

Mauldin, SC

Customer Service Representative/Collector

Collected on delinquent automobile loans

Skip traced using various software

Examined credit reports for debt to income ratio

Dealt closely with dealerships and insurance

companies

Requested field visits and repossessions using

various repossession agencies

Maintained credit loss and budgets

Complied with Fair Debt Collection Practices Act

Guidelines

Work closely with attorneys and Federal Trade

Commission

Processed payment extensions and correspondence

[ 1998-2000 ] Computer Dynamics

Greenville, SC

Engineer Assistant/Secretary

Created computer manuals

Prepared assembly drawings of computers

Prepared for ISO certification

Typed various documents

Answered phones, filed and faxed various documents

[ 1996-1998 ] Spinx Oil Company

Greenville, SC

Manager Assistant/Customer Service

Completed audits and inventory

Assisted vendors with checking in items

Assisted with hiring, terminations and promotions

Facilitated schedules and salaries

Worked on cash register

Made cash drops to Bank of America

Contact this candidate