Software Maintenance

***** *.*. ***** ***** . Miami, Florida *****

CELL: 786-***-****

WORK: 305-***-**** X2306

E-MAIL: *********@****.***********.***

CARLOS MARTINEZ

Objective

To be a part of a highly professional and competitive

team dedicated to the implementation, operation and

maintenance of mission-critical infrastructure.

Summary of qualifications

Windows 2003 Server, Exchange Server 2003, Windows

2000 Professional and Advance Server, Windows NT,

Windows 3.1, 95, 98, ME, XP, Vista, Windows 7, DOS,

Internet Explorer, Remote Desktop, Vmware, TCP/IP,

HTML, MS-Office Suite (Word, Power Point, FrontPage,

Outlook) and GHOST.

Work experience

9/00 - Present North Dade Middle School Opa Locka,

Florida

Computer Specialist / Network Administrator

Identify, repair hardware and software issues

affecting local area network.

Monitor the network to ensure that the network is

available to all users.

Provide technical assistance for teachers, students,

and administrators.

Maintain the inventory, maintenance and survey records

of all computers.

Ensures that equipment/software is current and

software is properly licensed.

Installation, configuration, maintenance and

troubleshooting of end user desktops.

Windows administration, active directory, group

policies, network printing and end-user access issues.

Performed related work as required and / or assigned.

7/97 - 3/00 Expert Software Miami, Florida

Technical Support

Applied technical knowledge of hardware and software,

along with troubleshooting skills, to help customers

with technical and non-technical questions related to

an assorted line of 300 software titles.

Provided tech support to customer via phone, fax, and

e-mail.

Resolved customer's technical problems with helpful

and courteous attitude.

Acquired the product knowledge necessary to assist

customer intelligently.

Completed special tasks and project when requested.

1/97 - 7/97 Metro-Dade - Child Development Miami,

Florida

Account Clerk

Processed monthly provider request for reimbursement.

Performed research and assisted in preparation of

special projects.

Provided technical assistance to providers.

Performed other duties as assigned by supervisor.

Carlos Martinez, Page 2

Work experience (Continued)

10/95 - 11/96 Metro-Dade - Plan Review

Miami, Florida

Computer Operator

Entered and created reports pertaining to the Flood

Plain Program.

Researched and gathered information such as permit and

building value history.

Assisted supervisor and division staff in solving

computer problems.

Public relations and telephone communications.

5/92 - 3/95 AREEA, Commercial Department Miami,

Florida

Data Processor

Maintained and organized database.

Backed and restored data into a Novell Network System.

Monitored and troubleshoot network server.

Updated software on a regular basis..

Education

9/95 - 3/00 Miami Dade Community College Miami,

Florida

Major: Computer Science

Micro Computer Service and Maintenance

Global Networking (Novell V4.1)

Networking Technologies (Windows NT Server and

Workstation, Windows 2000 and 2003)

04 - 08

Major: Network Support Services

Associate in Science

1-10 - Present

Currently pursuing a Bachelors in Networking at Barry

University

Certifications

A+ Certified Micro Computer Technician (CompTIA

Certification Program) Network+ Certified Network

Technician (CompTIA Certification Program) Microsoft

Certified Professional (MCP) in Windows 2000

Professional Micro Computer Repair Certificate

(Miami-Dade Community College)

MEMBERSHIPS

IEEE - The world's leading professional association

for the advancement of technology.

Computer Club - Miami Dade College - Inter American

Campus

Languages

Fluent in English and Spanish.

References

Available upon request.

Contact this candidate