Years Experience Technical Support

Cesar V. Hilton

** ****** ****** ***. #* + Lawrence, MA 01843 + 978-***-**** + E-mail

*********@*******.***

PROFESSIONAL GOAL

Secure a technical position, where I can utilize my technical experience,

interpersonal and leadership skills.

EDUCATION

ITT TECHNICAL INSTITUTE

Norwood, MA

Associate in Applied Science

2003

ITT TECHNICAL INSTITUTE

Framingham, MA

Certificate in Computer and Electronics Technology

1992-1994

PERSONAL SUMMARY

o Self-starter, excellent motivator, strong leadership and interpersonal

skills

o Fast learner, strong problem solving techniques

o Strive to be the most efficient in all tasks

TECHNICAL SUMMARY and EXPERTISE

o A+ Certified

o Extensive knowledge of Windows Operating Systems

o Extensive knowledge of Windows Servers

o Basic Knowledge of networking

o Strong software understanding

o Basic installation knowledge of Linux Operating Systems including

Redhat, Fedora, Ubuntu, OpenSuse and CentOS

o Over 10 years experience with the following and/or their predecessors.

. Windows XP, Vista

. Server 2003 and 2008

. Software Installation

. Software Upgrading

. Hardware Installation

. Hard Drive Installation

. CD-ROM Installation

. Floppy Drive Installation

. Network Card Installation

. Cable Modem Installation

. Graphic Card Installation

. PC Configuration

. LAN/ WAN Knowledge

. Install Intel & AMD Technology

WORK EXPERIENCE

SOURCECODE CORPORATION Norwood, MA

Senior Technician 1999-present

o Provide technical support and troubleshoot systems for customers.

o Repair network, PC's, video, modem, and sound problems both on site as

well as in house for contract and non-contract customers.

o 10 years experience building servers, top of the line custom PC's

utilizing Intel and AMD CPU technology and install various types of

operating systems.

o Provide diagnostic troubleshooting and second-level repair of PC's to

the technical support department.

o Train new manufacturing and assembly personnel.

o Installation of all software components including Operating Systems,

Drivers, and other applications.

Cesar V. Hilton

Work Experience Con't

NPC COMPUTER CORPORATION Needham, MA

Senior PC Assembly Technician 1994-1999

o Built top of the line custom PCs, Pentium/2, MMX Pentium Pro's.

o Set up dual boot systems with Windows 95 and Windows NT workstation.

o Installed hard drives, floppy drives, motherboards, CPUs, CD-ROMs.

o Documented and troubleshot new systems and made repairs

o Installed Windows 95, Windows NT, graphic card drivers, sound card

drivers, zip drives, tape

backup's, fax modems, network cards

o Assembled and configured notebooks with Windows 95, Windows NT.

o Trained new manufacturing and assembly personnel.

o Tested hardware and software integrity using new diagnostic software.

o Conducted on-site as well as in house repairs on personal computers

for both contract and non-contract customers.

o Assisted technical support department, by providing diagnostic trouble

shooting and Second-level repair of PC's.

LANGUAGE SKILLS

Bi-Cultural, Bi-Lingual in both English and Spanish

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