Customer Service Human Resources

***** *. *** ** ****** Telephone: 480-***-****

Queen Creek, AZ 85242

************@***.***

Susan A. Thomas

Experience

Pearson Education 2007-Present

Executive Assistant

. Support Chief Technology Officer (CTO), five Directors across

four sites and Technology

Group.

. Interface with all levels of executives, including senior

management, and team.

. Calendar management, travel coordination, meeting and event

coordination.

. Participated on the Chandler Administrative Assistants "Best

Known Practices" Team to develop a one-stop SharePoint site

that is utilized cross-functionally among the Admin teams in

Pearson North America.

. Actively involved in the integration of Curriculum and Higher

Ed re-organization. Lead the integration of the Learning

Technology Group Engineering Admins across four sites.

. Created and implemented in-processing procedure for new

hires. Process documentation for

new and departing personnel.

. Manage purchases for hardware/software. Statement of Work

contracts and Routing Sheets.

. Successfully managed, with short notice, a site-wide product

release celebration for Pearson that included leading a cross-

divisional team. Was recognized for this effort.

. Excel at customer service for internal and external

customers.

. Implemented a new hire process for the Technology team to

include interviewing process that was implemented into the

local Human Resources department.

. Able to quickly assimilate into the Pearson work environment.

. Respond promptly to short-notice taskings and requests,

particularly in regards to travel.

. Especially skilled at multi-tasking, organization and

flexibility while prioritizing

workload.

. Demonstrate integrity and confidentiality with private and

employee information.

. Anticipate needs and ensure that requests are addressed

quickly and correctly.

. Move Coordinator for the Technology Team during the facility

move.

L-3 Communications 2002-2007

Sr. Administrative Assistant

. DoD Security Clearance

. Managed front-office functions including human resources,

travel accounting (foreign and domestic), determined priority

and screen telephone inquiries and policy/procedure

instruction.

. On-site human resource administrator and liaison; Communicate

with all levels of internal and external management.

. Calendar Management and Coordinating Domestic and Foreign

Travel for Managers.

. Maintained training records database, to include coordinate

training requirements, courses and scheduling between remote

site and corporate.

. Maintain and implement updated charging functions.

. Support 70+ employees, plus four managers at a remote site

for corporation.

. Implement and maintain procedures for all functional office

areas.

. Created and implemented in-processing procedure for new

hires. Process documentation for new and departing personnel

to include subcontract and contingent employees.

. Responsible for on-site requisitions and contract employees.

. Interface with all levels of sub-contract corporations to

include government entities.

. Responsible for processing payroll information, travel

requests and expense reports.

. Maintain and implement web-site processes and document

control.

. Excel at customer service for internal and external

customers. Able to multi-task with ease.

. Good organization skills, excellent verbal and written

communication, excellent grammar skills to include editing,

punctuation, spelling and formatting. Great at follow-up.

. Able to achieve front-office continuity with no training or

direction when hired.

. Work independently, as well as being a team-player.

Intel Corporation 1997-2001

Sr. Administrative Assistant/Project Manager/Marketing

Specialist

. Contributed to the Intel Admin Team to include "Great Place

To Work", Team Building Activities and process development.

. Developed a proactive approach to facilitate external vendor

surveys for sales leads reducing survey administration by 66%

and increasing sales opportunities for Intel.

. Supported Plant Manager, Engineering, Operations and Planning

with over 300+ employees.

. Participated on Computer Team and developed several processes

to increase productivity within groups. Gained experience

with network administration and information systems

management.

. Participated in re-organization development of several groups

by interfacing with Human Resources, Management and Legal.

. Coordinated the 1998 United Way campaign for 3,000+ employees

that resulted in achieving the $1M goal. Developed an

excellent working relationship with Public Relations.

Received Factory Recognition for project.

. Developed and implemented new processes in New Hire

Orientation for Training Department.

. Managed, improved and partnered with Human Resources to

implement a Fab-wide process to increase communication

between employees and upper management. The process improved

communication and morale within all departments with marked

increase in productivity and efficiency.

. Participated in organizational development within departments

on Vision teams. Sustained Intel's value of "Great Place to

Work". Received recognition for the New Employee Integration

by developing and maintaining web pages and manuals. Also,

instructed New Employee Orientation for Intel. Developed

interview packaging process that was implemented across

several departments.

. Developed a best-known method (BKM) across the Information

Technology Division to improve computer upgrades that

resulted in an increase in productivity and efficiency while

reducing costs for the internal Intel processes.

. Conducted interviewing sessions for group-prospective

employees.

. Continual advancement and increased responsibility roles.

. Received permanent placement from CDI Corporation after four

months. Was recognized for support during that time.

Education

University of Utah

Salt Lake City, UT

Bachelor of Science Major: Psychology Minor: Sociology

Skills

Software

MS Office - Word, Excel, PowerPoint, Access; Outlook; Project

Management; Word Perfect; DOS; Visual Basic; SharePoint;

Confluence; Ceridian; Kenexa; Oracle; SAP

Other

Training; Leadership; Mentor; Instructor; Project Management; 7-

Step Problem Solving; Presentation Skills; Behavioral

Interviewing; Marketing; Information Systems Management;

Organizational Development and Strategic Management; New Hire

Orientation and People Skills, Research, Entrepreneurship,

Structured Problem Solving, Trade Marking, and Team Development.

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