Customer Service Sales

Steven R Thomas

*** ***** ***** ****** **, ***** 904-***-**** *********@***.***

PROFESSIONAL SUMMARY

Highly competent leader with 7 years of professional management

experience. Who consistently demonstrates core values on a daily basis

leading others to achieve higher results through effective process

management with the main objective being the quality and consistency of

all products and services rendered. Creation of innovative concepts and

ideas to promote higher sales and cut operating costs. Leader in

development and professional growth of others through effective motivating

mentoring strategies.

Key competencies include:

Goal driven leader who maintains a productive climate and confidently

motivates, mobilizes, and coaches employees to meet high performance

standards.

Highly analytical thinking with demonstrated talent for identifying,

scrutinizing, improving, and streamlining complex work processes.

Exceptional listener and communicator who effectively conveys information

verbally and in writing.

Computer literate performer with extensive software proficiency covering a

wide variety of applications.

Productive worker with solid work ethic who exerts optimal effort in

successfully completing tasks.

Key Strengths

Honesty Integrity Morality

PROFESSIONAL EXPERIENCE

Caf Enterprise, Warner Robins, GA Mar.22

2008/May28, 2010

Manager

Recruitment of qualified and motivated individuals to ensure company

growth through staff retention.

Charged with creating and maintaining programs developed for re-occurring

training of personnel leading to improved safety, better understanding of

company goals, increased operational output, and prevention of human

resource related issues.

Responsible for the development of two management candidates ensuring they

gain the knowledge needed to achieve success within the company.

Knowledgeable with regard to most administrative responsibilities within

all areas of a restaurant setting.

Responsible for the procurement of all production supplies and related

services ensuring that all products and services meet company standards

and expectations.

Maintain low weekly ending inventory levels through proper ordering based

on sales forecasts and industry trends.

Job duties include the scheduling of all personnel to meet the

requirements of financial forecasts while maintaining low labor costs.

Creation of innovative concepts and ideas to promote sales and effectively

cut operating costs.

Maintain safe and sanitary food production areas to meet State Health

Department Requirements.

Texas Road House, Savannah, GA Aug.2004/Mar.200

8-

May

29,2010-Current

Manager

Responsible for human resource related issues such as but not limited to

updating employee records, workers compensation claims, and FMLA requests.

Responsible for the procurement of all production supplies and related

services ensuring that all products and services meet company standards

and expectations.

Maintain low weekly ending inventory levels through proper ordering based

on sales forecasts and industry trends.

Job duties include the scheduling of all personnel to meet the

requirements of financial forecasts while maintaining low labor costs.

Creation of innovative concepts and ideas to promote sales and effectively

cut operating costs.

Ensure all health and safety requirements are met and maintained per DHEC

regulation.

Manage daily operations by ensuring the highest levels of customer service

are provided.

Member of Area training team, designed to improve the level of in store

training within franchise locations.

Ruby Tuesday, Savannah, GA July 2002/ Aug.

2004

Trainer

Responsible for training of all new staff members covering all aspects of

daily operations.

Coach, lead, and developed new staff members ensuring the culture and

beliefs of the organization are reflected by the actions and statements of

all new staff members.

Provided high levels of customer service through extensive knowledge of

operating principles and objectives.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelors in Business Administration University of Phoenix/ Phoenix, AZ

2009/Currently enrolled

4.0 GPA

AS In Communications Community College of The Air Force San Antonio, TX

2000/2002

General Education Bradford High School Starke, Fl 1992/1996

References Upon Request

Contact this candidate