Customer Service Technician

Michael Jagger

**** ******** **.

Suisun CA, ****5

707-***-****

******@*****.***

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OBJECTIVE

I am actively seeking a professional position in IT and security management

where experience, initiative, and interpersonal skills will be strongly

utilized.

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EDUCATION

Bachelor of Science Degree (Information Security Systems), ITT Technical

Institute 2009

Bachelor of Science Degree (Telecommunications), ITT Technical Institute

2003

Associates of Science Degree (Electronics) ITT Technical Institute 1999

United States Merchant Marine Academy Major-Engineering

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QUALIFICATIONS

. 10 years technician experience

. Highly organized, detail oriented, and self motivated.

. Over ten years technical and customer service experience.

. C, C++, & Visual Basic program completion

. Utilize and manipulate internet security software

. Peer to Peer, LAN, and WAN network experience

. Troubleshoot & repair computer hardware & software

. Configuration of Internal PC hardware, device drivers, & user

interfaces

. Telecommunications debugging, reporting & optimization

. Configure for Static and Dynamic routing

. Effective problem solver and team player,

. Proven leader with excellent oral and written communication skills.

. Proficient or familiar with concepts and technologies, including, but

not limited to:

o MS-DOS/Linux Commands

o HTML

o Windows OS and Administrator (3.1 through XP)

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EXPERIENCE

Neopost, Sacramento, CA

Field Service Technician, 1999 - Present

. Designed visual basic search program for increased technician

efficiency

. Performed in house software application test

. Database management/manipulation for use on search program

. Designed order tracking table to prevent loss of branch funds

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Personal

. Married

. Willing to relocate

Contact this candidate