Manager Supervisor
Resume:
Greg Singer
St. Charles, Mo 63301
*************@****.***
OBJECTIVE
I am seeking a management position within an organization that will utilize my
managerial skills and expertise. I am a performance-driven and motivated
individual with a proven ability to achieve and exceed revenue and business
development goals in high-pressure environments.
RELATIVE
EXPERIENCE
July 2006 - present Afni
Bloomington, IL.
Collections Manager
•Resolve complaint calls from customers.
•Observe and train new collectors in compliance with the Fair Debt Collections
Practices Act and state laws governing the collection industry.
•Handle employee-related questions and concerns.
•Evaluate and review employee performance.
•Maintain work schedules and attendance records.
•Maintain office communication with Director of Receivables Management
regarding production, disciplinary and policy issues.
•Help build and maintain a positive and productive work environment.
•Helped implement strategies to achieve personal, company and client goals and
objectives.
•Create positive experience for potential and current clients and customers.
•Assisted in achieving departmental profit goals through strategic planning.
March 2000 - June 2006 Card Management Corporation
Evansville, IN.
Sr. Supervisor Collections and Outbound Servicing
•Resolve complaint calls from customers.
•Observe and train new collectors in compliance with the Fair Debt Collections
Practices Act and state laws governing the collection industry.
•Handle employee-related questions and concerns.
•Evaluate and review employee performance.
•Maintain work schedules and attendance records.
•Maintain office communication with Director of Collections and Outbound
servicing regarding production, disciplinary and policy issues.
•Help build and maintain a positive and productive work environment.
•Strategically planned outbound dialing campaigns to ensure contractual service
levels were met on a consistent basis.
•Helped implement strategies to achieve personal, company and client goals and
objectives.
•Create positive experience for potential and current clients and customers.
•Assisted in achieving departmental profit goals through strategic planning.
•Assisted with conducting client tours, presentations, and departmental
demonstrations.
•Manage the department in absence of the Director.
•Supervised our Inbound Team and scheduled staff appropriately.
January 1995 - March 2000 Anderson Financial Network,
Inc.
Bloomington, IL.
Collector/Unit Leader/Supervisor
•Resolve complaint calls from customers.
•Observe and train new collectors in compliance with the Fair Debt Collections
Practices Act and state laws governing the collection industry.
•Handle employee-related questions and concerns.
•Evaluate and review employee performance.
•Maintain work schedules and attendance records.
•Maintain office communication with General Manager of Operations regarding
production, disciplinary and policy issues.
•Help build and maintain a positive and productive work environment.
•Strategically planned outbound dialing campaigns to ensure contractual service
levels were met on a consistent basis.
•Helped implement strategies to achieve personal, company and client goals and
objectives.
•Create positive experience for potential and current clients and customers.
•Assisted in achieving departmental profit goals through strategic planning.
February 1994 - 1995 Vuteq Corporation/Norrell
Services
Bloomington, IL.
Production/Laborer
•Handled and stocked incoming materials.
December 1992 - 1994 Reception Diagnostic Center
Plainfield, IN.
Correctional Officer
•Supervised and secured maximum security facility.
•Obtained Officer in Charge position in the control center.
EDUCATION
Supervisory Skills Courses
•Interviewing sessions 1 and 2. December 1998
•Conflict Management sessions 1 and 2. October 1998
•Giving and receiving feedback sessions 1 and 2. September 1998
•The New Supervisor sessions 1, 2 and 3. September 1998
•Norrell Training Services. December 1996.
•Graduate of Southridge High School. 1989
LICENSES &
CERTIFICATES
American Collector Association member since 2003
Advanced Certified Collector Designation. July 1998
Certified Collector Designation. March 1996
Success Through Motivation School. January 1996
Communication and Collection School. June 1995 and January 1998
ACCREDITATIONS
Employee of the month at Norrell Services. June 1994
Exceeded collection threshold on a consistent basis.
Promoted to Unit Leader May of 1996
Promoted to Supervisor January 1998
Attended Ontario Systems Co. annual conference September 1998
Nominated for Team Player award - December 2001
Received APEX (Annual Performance of Excellence) award in February
2002
Promoted to Sr. Supervisor Collections and Outbound Servicing in March 2005
Promoted to Project Lead in March 2007
Promoted to Team Manger in October 2007
REFERENCES: Available upon request
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