Customer Service Sales

**** *. ******* . *******, ** *****

Phone 773-***-**** . E-mail ******************@*****.***

CHRISTOPHER JONES

OBJECTIVE

Goal-oriented and collaborative individual seeking Help Desk position in

Information Technology. Proficient in communicating with technical and non-

technical audiences. Experience in applying design, installation, and

configuration of hardware and software to support networks. Proven analytic

and problem solving skills with the ability to assess needs, define

requirements, and execute technical solutions that streamline and improve

operating efficiencies.

EDUCATION

DeVry University, Chicago IL

Bachelor of Science in Network and Communication Management

Graduated: October 2009

Cisco Academy Graduate

(Lab Experience) Design, deployment, and maintenance of an office lab

environment that included 13 routers configured with RIP Version 2.

Duties included:

. Design, implementation, and testing of LAN

. Implementation of wireless network

. Packet Analysis

TECHNICAL SKILLS

Hardware: Cisco 1600 series Routers, Netgear Switches,

Linksys Routers, Workstations & Servers

(HP, Dell, IBM)

Software: Windows XP, Vista, Windows Server 2003, Microsoft Office

Suite

Symantec Antivirus, Norton Antivirus, Cisco IOS

Protocols: TCP/IP, DNS, DHCP, ICMP, RIP2

RELATED EXPERIENCE

Goldie's Place Chicago, Illinois January 2009 -

October 2009

Network Administrator (Internship)

. Networked 50 desktop PC's and configured to Windows XP

. Installation of wireless network

. Performed routine audits of systems and software.

. Installation of new hardware and software

. Installation and configuration of Windows Server 2003

. Maintained and created user accounts and policies within Active

Directory

. Imaged and prepared PC's and laptops for distribution to the end-users

. Produced system/network documentation, and IT policies

. Provided End-user support for hardware, software and Windows operating

systems

. Support as necessary on a 24-7 basis to limit system down time during

internal or external outages and peak enrollment periods

. Performed desktop support to employees in person and by telephone

. Provided software training on an individual and small group basis

within a classroom setting

EMPLOYMENT

Jewels Osco Chicago, Illinois January 2008 -

October 2008

Sales Associate

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging each

customer, maintaining solid product knowledge and all other aspects of

customer service

. Actively maintain the store appearance including keeping merchandise

neatly organized and attractively displayed, dust and clean shelves

regularly, and arrange merchandise to maintain the highest level of

visual presentation

. Assist in maintaining proper inventory levels and shift audits

. Ring up all sales on cash register, properly and accurately handling

money, checks and other types of payments received for products sold

. Obtain and evaluate all relevant information to handle inquiries and

complaints

Contact this candidate