Manager Customer Service

Steven L. Ullery

**** ****** *****

Lambertville, MI. 48144

Phone: 734-***-****

*******@***.***

SKILLS: Accomplished in decision making, team building, problem solving

and managing a world class team of associates in a variety of manufacturing

and service environments.

PROFESSIONAL EXPERIENCES

11-2000 / 8-2008 Vericorr Packaging LLC Troy,

MI.

Plant Manager

. Provided leadership in the development of Quality standards as well

as attaining ISO certification.

. Developed a training program utilizing instruction books that

reduced labor in the first year from 16% of sales to less than 8%

of sales.

. Designed a plant layout more conducive to a JIT environment which

also helped reduce overall labor needs.

. Managed a team of between 25 and 50 hourly and salaried employees.

. Successfully re-located the entire operation 3 times in my 8 year

employment with the company.

. Instrumental in reducing warehouse space from 89,000 to less than

57,000 square feet in the first move while sales increased by 30%.

. Developed policies and programs to increase inventory turns from

less than 15 per year to over 35 per year.

. Reported to the General Manager of Northern Operations with sales

of about $12 million for the region.

. Experienced in all aspects of running a manufacturing, assembly and

JIT warehousing facility.

. Extensive knowledge of Microsoft Office and spreadsheet

applications.

05-1998 / 11-2000 Concept Packaging Group Findlay, OH.

Production Manager

. Responsible for The daily production of packaging for both

automotive and non-automotive customers in a JIT environment.

. Reported to the Plant Manager and General Manager with

responsibility for inventory levels and customer satisfaction.

. Instrumental in getting the facility ISO registered and keeping the

certification compliant.

. Oversaw the Customer Service Department as well as Shipping,

Receiving and Warehouse functions.

06-1995 / 05-1998 HiSAN Corporation Findlay, OH.

Production Scheduler

. Responsible for coordinating all phases of production for the fluid

handling division.

. Instrumental in maintaining ISO standards for the department as

well as offering quality improvement ideas.

. Worked in a joint-venture operation with a Japanese auto parts

manufacturer while learning about JIT manufacturing and

warehousing.

. Supplied fluid handling components to Tier 1 and tier 2 suppliers

as well as directly to the Japanese transplant auto manufacturers.

. Maintained an average of 2 days inventory giving turns of about 10

per month.

08-1993 / 06-1995 Midwest Fluid Power Company Toledo, OH.

Warehouse Manager

. Instrumental in the relocation of the warehouse while maintaining

regular operations.

. Developed a plan to move and configure the new facility to ensure

room for growth in the future.

. Structured new Shipping and Receiving areas to promote good process

flow and logistical synergies using product mapping and ergonomic

principles.

. Reduced needed warehouse space by developing warehouse plans that

used available cube space rather than floor space.

EDUCATION

1993 Bowling Green State University Bowling

Green, OH.

Production and Operations Management / Purchasing and Materials Management*

. *Received dual Bachelors Degree for two associated areas of study.

. Participated in the student chapter of APICS as a Junior and

Senior.

KEYWORD SUMMARY

Powerful leader and team builder

Effective communicator and speaker

Organized and able to work in a group or alone

Always striving to improve operations, ideas, and myself

Contact this candidate