Project Manager Management

Sumedha Oberoi

Email: *******.******@*****.***

Cell : +1-646-***-****

Objective

Savvy, result-oriented IT professional with 3 years of experience in an IT

firm. Critical thinker who can apply extensive industry knowledge in

Business Analysis to profitable outcomes for the organization. Innovative

problem-solver who can analyze both the business and technical side of the

problem.

Summary

. Over 3 years of professional experience in IT industry.

. Well-balanced understanding of business processes, business

relationships, use cases, workflow analysis, business requirements,

and technical solutions.

. Expert with MS Office Suite Word, Excel, Access, Power point, Visio,

Project

. Good understanding of Project Management

. Certified professional in ITIL V3 with proven ability to analyze

processes and workflows and relate them to business goals.

. Strong knowledge and experience in key process areas such as Incident

Management, Problem Management, Change Management, Configuration

Management, Release Management, Event Management, Asset Level

Management (ALM), IT Service Management (ITSM), and Service Level

Management (SLM) based on ITIL practices.

. Expert in Analytical, methodical, and resourceful approach to problem

solving with experience in Product management as well as process

engineering.

. MBA in IT Professional with good understanding of mapping technical

solutions to business goalsTop of Form

. Bottom of Form

. Team player with polished communication skills: interpersonal, verbal,

written, presentation and rapport building.

Work Experience

Organization : HCL

Duration : April 2007- May 2010

Title : Assistant Manager

Job Description: Worked on analyzing project requirements, understanding

gaps in the current system and coming up with a more efficient and cost-

effective solution.

Responsibilities:

. Preparing a high level Project Charter and sending across the team

. Gather, define technical, functional/non-functional needs, specifying

and analyzing these requirements in detail to ensure clarity of

definition for next stage of project

. Analyzing gaps in the current system. This involved preparing a report

for the client to highlight the gaps and follow-up questionnaire.

. Analyzing feasibility of the requirements in terms of effort, time and

costs.

. Preparing a detailed Scope of Work (SOW) document to understand the in-

scope/out of scope activities for the Project Scope management phase.

. Preparing high-level deliverables and sending across the team

. Analyze and map current state /future state processes and reco mmend

improvements wherever applicable.

. Interact extensively with sales team, internal teams to coordinate

interdependencies and effectively accomplish project goals.

. Recommending standardized best in class ITIL compliant processes for

Client's IT operations so as to improve scalability and productivity

. Recommending ITIL tools to the customers which facilitate in enabling

IT operations.

. The Project Management Plan phase included proposing and preparing

scalable solution as per the Client's technology and business

framework based on ITIL V3 service delivery framework. The scope

included solution design, effort and price estimation.

. Report status and issues to the Project Manager.

. Designing various in-house documents to augment and ameliorate

productivity and quality of the service offerings.

. Recommending transformational services to the project/client so as to

reduce cost or increasing the revenue through increased agility or

better customer experience

. Delivering presentations and case studies to the clients. Was involved

in conducting walk-through sessions to our clients which involved

showcasing our services to make them better understand our delivery

model.

. Involved in market research to keep the team abreast with new products

and services launched by competitors. This helped us in knowing our

market positioning and in deciding our future roadmap.

Organization : Tavant Technologies

Duration : May 06-August 06

Title : Project Trainee

Responsibilities:

. Educated and created awareness amongst employees on the importance and

implementation of ISO 27001 in Tavant.

. Worked on implementing "Event tracker" (Syslog server) and Nessus tool

for implementing vulnerability assessment of Tavant.

Academic Qualifications

. MBA, Information Technology

. Bachelors of Engineering- Electronics & Comm.

Skill Sets & Certifications

. ITIL V3 Foundation Certified with a score of 90%

Tools

. HP OpenView, BMC Remedy, Netcool, CiscoWorks, CA Service IT

Technical Proficiency

. Microsoft Office: Word, Excel, Power Point, Visio and Project

. Operating System: Windows 7, XP, 2000, Vista

Special Achievements/Extra-Curricular activities

. Won accolades in declamation and debates at school & college level.

. Active contributor to Editorial Section of a leading newspaper.

. Won awards in skating competition at school level.

. Participated in cross department activities and projects at HCL.

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