Quality Assurance Supply Chain

HARPREET UPPAL

**** *** **** ******, *********, IL 60102

Contact Number: 630-***-****

Email: *************@*****.***

PROFESSIONAL PROFILE

Career Objective

An innovative Executive with comprehensive strategic planning and large-

scale implementation experience seeks position in a creative environment,

fusing a passion for development and strong communication skills with the

demonstrated ability to successfully complete projects on-time and under

budget.

Strategic supply chain manager noted for extraordinary ability to optimize

operations, processes, and programs to enhance revenue and customer

satisfaction. Decisive leader who can institute change while building

successful teams that grow sales and reduce costs. Seeking a strategic

opportunity to grow a business, where leadership and innovation will

contribute to sustained and improved organizational performance.

Experience Overview

Ten years of experience in supply chain, operations planning, project

management, implementing quality systems, manufacturing operations and

order management in the following areas: customer service, field service,

production control, scheduling / planning, material procurement, warehouse

and material management, and inventory control. The areas of expertise

include Program Management and Project Management and ERP Implementations

and Organization Change Management.

Accomplished Supply Chain Professional with over 10 years of experience in

global operations and materials management. Possess strong financial skill

and knowledge of business technology within complex supply chain

organizations. Proven ability to frame business issues, analyze options and

concisely articulate a course of action to senior management and staff even

in ambiguous situations. Maneuver between strategic goals and tactically

implementation ensuring alignment with business stakeholders optimizing

opportunity while mitigating risk. A forward looking manager who focuses on

customer service level and P & L impact.

CORE COMPETENCIES

Strategic Planning & Processes Forecasting

Financial Planning Sales & Operations Planning

Commodity Procurement JIT

Capacity Planning P & L Management / Budgeting

Contracts management Lean Sigma

Logistics Coordination Vendor audit and selection

Procedural Standardization Logistics Management Risk

Mitigation Global Transportation Logistics

PROFESSIONAL EXPERIENCE

Manager of Supply Chain, Accellent, Inc (Present)

Led transformation of organization to a strategic planning and procurement

model by establishing a collaborative model and a foundation of formalized

processes and tools to drive diligent sourcing and supplier management

decisions, and create and transact easily and efficiently against the

contracts. In addition, has established core group at the enterprise level

to support the model. Direct reports include professional personnel

providing services in sourcing category management, data analysis and

management, fleet procurement and administration, project and outsourced

procurement services, and low cost country sourcing.

Global Purchasing

. Accountable for procurement operations for affiliates and business units,

approximately $50million spends annually.

. Developed metrics for planning, project management and communicate

progress to senior management.

. Expanded company sourcing potential for quality and aggressive pricing by

strategically right-sizing the preferred vendor list.

. Conducted long-term negotiations each quarter to secure better pricing,

yielding an additional savings of $12million.

. Applied Kaizen, Poke-Yoke, and Kanban systems at suppliers.

. Minimized material costs and dramatically improved supplier lead time and

extended payment terms.

. Restructured purchasing organization, improved organization efficiency

and employee productivity by 60%.

. Streamlined Purchasing Processes; Supplier Selection, Qualification and

Development Processes.

. Deep understanding of Low cost countries business culture, global

exposure and work experience with US and Europe.

. Reengineered supply chain processes, resulting in a 33% cost reduction in

year 1.

. Centralized MRO purchasing processes, reducing costs by 80%.

. Consolidated supply base from 154 suppliers to 42.

. Managed 10 direct staff and 57 indirect reports.

. Restructured procurement globally by eliminating tactical work and hiring

procurement category specialists

. Managed more than 1000 sku's and over 120 suppliers.

. Eliminated shortages of supplies and delivered significant savings from

reduced importation and logistics costs.

. Reduced cost as much as 74% via eTools, re-engineering, and strategic

sourcing methodologies.

. Purchased all material requirements for discreet manufacturing

requirements, establishing standard costs and EOQ.

Manufacturing / Sales & Operation Planning

. Analyzed operations and improved all four key performance indicators

(Safety, Quality, Delivery and Cost) in just one year.

. Improved productivity by 46% by implementing new techniques of planning

and Lean.

. Implemented Single-Piece flow methodology to improve the productivity by

65%,

. Implemented Lean Principles successfully and seamlessly resulted in

savings of $4million.

. Implemented "Supermarket" concept in manufacturing cells.

. Implemented Value Engineering (VE/ VA) projects to improve customer

satisfaction

. Created master production schedule in alignment with customer forecasts.

. Technology upgraded by utilizing Oracle streamlined Sales & Operating

Planning and Forecasting process

. Created successful forecasting models that delivered forecast accuracy of

96%.

. Implemented MRP based ERP system for order entry, planning, purchasing

and warehouse management.

. Increased fill-rate from 75% to 97% within one year through introduction

of service parameters and performance metrics

. Implemented JIT delivery systems that increased revenues and reduced raw

material inventory levels from ten to two days.

. Reduced lead times from 40 to 18 days by working closely with key

vendors.

. Track record in statistical base forecasting, scheduling, presentations,

negotiations, collaboration, and team leadership.

. Reduced delivery times by switching from monthly to daily projections for

transportation and production runs.

. Established standard cost, lead-time, product structures, routers, unit

of measure, and order policy for all purchased items.

. Trained personnel in areas of effective Materials Management, JIT

concepts, including vendor negotiation, effective Production Planning,

and MRP analysis and execution.

. Ensure that total manufacturing objectives and daily production plans are

accomplished in a timely and cost effective manner.

. Managed business cycles from order to collection ensuring timely and

accurate execution of forecasts, order management, purchasing and outlook

planning.

Inventory Management

. Realigned operation processes, reducing inventory from $9MM to $3MM.

. Created and conducted warehouse assessments for the top 50 suppliers.

. Planned and orchestrated the relocation of a warehouse involving full

pallet bays and picking locations.

. Cleaned up MRB area: established guidelines for turnaround of discrepant

material to vendor.

. Started Vendor Managed Inventory program for Raw Material and MRO items.

. Established order policy for all purchased items, wrote SOP's for

Material Flow, Cycle Counting, and Physical Inventory.

. Eliminated several off line systems that were redundant to ERP system.

. Created and implemented Cycle Count program resulting in a accuracy rate

jump from 54% to 98 % in 6 months.

. Worked with customers regarding logistics cost-savings opportunities.

. Implemented Crib management and Kan-Ban for tooling inventory that

replenishes on a min/max

. Using FIFO method for material supply and produce the monthly reports of

slow moving entries

Supply Chain Manager, Madden Communications Inc.

Developed and implemented the supply redesign process which includes

mapping out the purchasing strategy. The purchasing strategy includes

Supplier Selection, Purchasing Process, Supplier Development, Supplier

Performance, Logistical Services and Supplier Strategic Agreement process.

Developed and implementation the Supplier Strategic Agreement (SSA)

methodology for Madden Communications. Led the negotiations with suppliers

on multi-million dollar commodities (Paper, Plastic Neon, Displays, and

Fixtures) using the 11 step non-positional and non-confrontation approach.

Created and implemented the supplier assessment program to identify the

risk/mitigation. Led the supplier development initiatives to assist

suppliers in identify continuous improvement opportunities and cost-

reduction projects. Experiences global management professional with

several years of continued career progression accompanied by key

accomplishment in highly competitive industries.

. Led negotiation process with preferred suppliers to develop Supplier

Strategic Agreements

. Pre-Alliance and Post-Alliance support to identify and implement best-in-

class supply chain practices

. Developed and implemented STAR (Situation, Task, Action, and Results)

approach for supplier alliances

. Coached and mentored the supply chain team for optimal results and future

development

. Developed and implemented supplier performance metrics and scorecard

. Developed Supplier Quality Assurance Manual for supplier development

initiatives

. Developed strategic suppliers and negotiated contract agreements to

reduce the number of suppliers by 50%

. Reengineered supply chain processes to improve the customer response time

by 70%

. Reduced the non-valued add time spent on supplier inquiries by 87%

. Reduced the non-valued add time from the project management team by 75%

. Led the team to collaborate with suppliers for business process mapping

to reduce the time cycle time - saved $750K/annual

. Managed Just-In-Time supply program to increase the on-time delivery rate

and reduce part defect rate

Process Improvement Manager/Project Manager, Empire Today Inc.

Led and managed a team for developing the Oracle based Incentive

Compensation Management. The project provided cost estimates, project plan

and appropriate implementation phases to complete the project. Led series

of workshops with the process owners to analyze current business processes

(Quote to Invoice). Developed and presented Conference Room Pilot (CRP) and

User Acceptance Testing (UAT) program. Developed training programs for both

technical and business project teams.

Key Accomplishments

. Implemented best practices project management standards and procedures

across all areas.

. Led a cross-functional team to develop and implement a new product

introduction lifecycle process.

. Led the project for the manufacturing operation such as Reporting

activities, tasks, and deliverables to the corporate team.

. Launched new order entry system in the market to replace an existing

system increasing orders from 3,000 to 9,000.

. Planned, Developed, and led complex projects from inception through

completion, delivery projects on time and under budget.

. Wrote all project documentation include Project Charter and

specifications, Project Planning, Budget, Risk Mitigation Strategy.

. Led process meetings with both business operations to determine fit and

gap of current process designs.

. Analyzed results of operations to discover more efficient ways to utilize

resources.

. Reviewed project status reports during each operational phase.

. Prepared weekly project status reports for management.

. Planned, directed, and managed designated projects.

. Ensured that objectives were accomplished in accordance with the

corporate objectives.

. Coordinated the successful simultaneous development of several projects.

. Negotiated contracts with customer and sales.

. Led workshops to investigate areas of business process failure.

. Directed investigations into major customer complaints, using-problem

solving techniques to establish root cause.

. Facilitated teams generating and evaluating business improvement ideas

aimed at achieving best-in-class performance levels.

Director of Quality Systems, R.R. Donnelley

Key experience with R.R. Donnelly is in research, implementation and

management of multiple projects and project teams in the area of

professional services, technology and operations. Responsibilities include

spearheading strategy, project management, change management and full

development lifecycle. Proven track record of consistent achievements in

innovation leading to profitability. Skilled trainer and project leader and

proven record of counseling customers on quality issues and establishing

quality standard. Led all the ISO initiatives in the facility to keep the

certification current. Successfully led the transition from ISO 9002 to ISO

9001 standard. Created lean process mapping for all the processes in the

facility to reduce the hand-offs and cycles per order.

Key Accomplishments

. Supervised quality assurance and quality engineering staff of 5,

quality control staff of 15 and training staff of 3.

. Developed, implemented and provided training to the Project

Management skills to all the project managers.

. Lead the lean manufacturing team to streamline the process to

reduce cost and improve efficiency.

. Reduced external rejections by 60% and total quality cost by 54

over two years.

. Established two-year strategic plan for overall quality

improvement.

. Formed and led an interdepartmental team that successfully

registered the company to ISO 9001 standard.

. Implemented quality assurance process, tools, and technical

functionality from ground up.

. Developed and implemented Statistical Process Control (SPC) in all

the departments.

. Facilitated development of corporate training program and trained

over 500 employees in basics of interpersonal skills.

. Responsibilities included resource allocation, budget, business

development, best practices and forecasting.

. Development support and management of bug tracking, metrics and

configuration inventory systems.

. Managed internal quality of manufacturing records, certifications

and requirements of individual customers.

. Recommended and implemented new process, which increased

production by 27% without jeopardizing quality.

. Managed quality engineering, label control, specification and

documentation, complaint handling and auditing.

. Established new operations procedure, which increased units

produced by 77%.

. Supervised the implementation of the divisional quality assurance

guidelines and policies to maintain ISO certification.

. Ensured that third-party and vendor's met quality standard by

conducting audits at vendor sites.

. Developed and trained all the new employees on company's standard

operating procedure.

. Successfully implemented an advanced electronically documentation

system to improve the accuracy of product database.

. Maintained accurate and complete documentation of all quality

control methodology, results, findings, and resolutions.

. Lead the Barrier Removal Team to solve the quality issues and lean

process mapping.

. Lead various 5S projects to improve the quality and housekeeping.

. Conducted ISO executive training sessions for the members of

executive team.

. Conducted Root Cause Analysis training for senior management and

production management.

. Lead the programming transition to another facility.

. Reviewed and approved the documents and procedures, conducted

Internal Audits and issued Corrective Action Request

Corporate Quality Engineer / Business Analyst, Underwriters laboratories

Inc.

Key experience with UL is to implement global metrics from the corrective

action database. Responsibilities include working with department managers

to implement lean program and increase productivity. Working with the Six

Sigma Black Belt team to identify potential issues and implementing

solutions for the issues.

Key Accomplishments

. Developed metrics to identify the opportunities to reduce cost.

. Created quality metrics for the entire quality organization to track the

areas for improvement.

. Spearheaded the development and implementation of job aids and procedures

for corporate quality.

. Designed and implement the corrective action database and document

control system.

. Designed customize reports in Lotus Notes for executive management.

. Conducted Internal and External audit to ensure product conformity.

. Developed the quality assurance manual for the entire organization.

. Developed the training program from documentation control and corrective

action database.

Lead kaizen team to improve the order entry process.

. Worked with program owner to eliminate recurring issues.

. Reviewed and revised the UL standards for suitability.

. Worked with the Primary Design Engineers to review the field reports and

implement best practices.

. Worked with the technology group to implement tools to reduce

redundancies.

. Developed and implemented Statistical Process Control in quality

department.

COMPUTER SKILLS:

. Languages: SQL, HTML, C, Visual Basic, ASP

. Operating System: Novell, Windows 95/98/2000/XP, Linux, Unix, MS-

DOS, Windows NT

. Database: Oracle, MS Access, SQL Server

. Network: LAN, OSI, TCP/IP, Ethernet, Token Ring, Internet

Explorer, Netscape, FTP, Telnet, DSN

. Software: MS Excel, MS PowerPoint, MS Word, Front Page

2000, MS Project, MS Visio

CERTIFICATE OF ACHIEVEMENT:

. SIX SIGMA GREEN BELT [R.R.

Donnelley]

. LEAD ASSESSOR TRAINING FOR ISO 9001:2000 STANDARD [AQS

Management Systems, Inc.]

. UNDERSTANDING & IMPLEMENTING THE ISO 9001:2000 STANDARD [University

of Wisconsin-Madison]

. HOW TO CONDUCT INTERNAL AUDITS FOR ISO 9001:2000

[University of Wisconsin-Madison]

. AUDITING OF QUALITY SYSTEMS [R.R. Donnelley]

EDUCATION

Bachelor of Science

Northern Illinois University

Major: Operations Management and Information Systems

DeKalb, IL

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