Customer Service Sales

Robert J. Kahle

*** *********** ***** * Thousand Oaks, CA 91360 * 818/219-0740 *

********@***.***

LinkedIn> http://www.linkedin.com/pub/bob-kahle/17/882/930

Operations Management & Production Development Executive

Transformative and Integrative Leader with an Outstanding Deliverables

History

Executive Profile

. Profit engineer: Integrates technology, Research & Development,

competitive marketplace analytics and infrastructure enhancement

opportunities. Devised numerous cost reduction and productivity

improvements valued in the tens of millions of dollars cumulatively.

. Front-line tactician: Employee safety and morale enhancement, emergency

response operations, and lean manufacturing. Functioned as senior

production/competitive intelligence analyst and strategist for over 25

years. Exceeded 2000 days "without a lost time" injury twice over an 18-

year period.

. Strategic Operations Expertise: ROI equipment analytics; plant

modernization, reengineering, revitalization plans; project management

inclusive of implementation, budgeting, and control technologies; and

strategic planning including objectives articulation and execution

management. Capital Expenditures ranging from $100k to in excess of $3M

with ROI's of three months to three years with income improvements of

over $1M annually.

. Entrepreneurship: Conceived and executed many successful continuous

quality improvement (CQI) initiatives credited with multi-million dollar

bottom-line improvements. Major highlights include, with Wright,

delivering up to $14M in annual business volume with only minor increases

in costs and with American Color, turning-around a failing plant (slated

for closure) and transforming it into a profit leader.

Core Business Competencies

Management--directs teams of 6 to 200+ professionals and trades people.

Builds stakeholder value by minimizing costs & waste and maximizing

operational efficiencies using cGMP, Lean Six Sigma, and PMI

methodologies. Empowering employees in the continuous improvement

process is paramount.

Technical and Business Problem-Solving Skills--recognized in consistent

increases in spans of control since career onset and pioneering

contributions as troubleshooting and business process improvement

specialist. Proven enterprise rehabilitation expertise demonstrated

at American Color. At onset (after five Plant Mangers and ten years of

losing money), plant was slated for closure but the plant was

revitalized to such an extent that it continues to operate to this

very day.

Plant and Interdepartmental Leadership--manages and mentors teams

undertaking a range of infrastructure, manufacturing production,

customer service, and business intelligence gathering functions.

Philosophy of "Total Customer Satisfaction" is ingrained in the

culture.

Consistent Record of Excellence--diverse abilities including: tough but

fair contract negotiations and vendor management; purchasing &

inventory alignment; and transition management. Sponsored and led a

large number of equipment upgrading, IT, and lean manufacturing

process improvement initiatives.

Career History

WRIGHT GRAPHICS, Chatsworth, CA 1997 - Nov. 2009

Built up a leading direct mail services enterprise.

Vice President of Operations/Manufacturing

Leadership Summary: Owned 0% of sales but 100% of customer satisfaction.

Reported to a President who focused on Sales while I ran the entire

production side from top to bottom. Negotiated all equipment, contract,

and supply purchases.

Scope: Directed (recruited, mentored, and developed) a lean managerial and

supervisor team of 10 responsible for overseeing the operations of 130-175

employees. Administered a $20M production and capital equipment budget.

Achievement Highlights

. Delivered 25% average year-over-year business growth per year over a

five-year period, an annual average increase of $3M.

. Secured continuing increases in business from anchor on the basis of

superlative customer service.

. Led CQI initiatives and implemented SPC (standardized process control)

techniques to increase productivity; continually led cost reduction,

automation, and modernization initiatives.

. Generated significant intellectual capital along an array of

dimensions. For example, developed the following company manuals;

Disaster Recovery, SB198 Safety, and Company Procedures. Devised the

company's most effective safety program which achieved a record

breaking 2100 Days without a "Lost Time Injury".

AMERICAN COLOR, Brentwood, TN 1981 - 1997

Formerly Sullivan Graphics, this insert and publication printer with new

equity partners currently operates as Vertis Communications.

Division and Plant Manager, Pittsburg, CA 1992 - 1997

Leadership Summary: P & L owner. Rehabilitated the enterprise's poorest

performing plant which in the 1983-1992 lost over $30M. Administered what

grew to be a $40M operating budget.

Scope: Directed a workforce of 120-150 staff through a managerial, sales &

marketing, and supervisory team of 10. Reengineered every aspect of the

operation including sales.

Achievement Highlights

. Increased sales from $28M in 1992 to $42M in 1996.

. Increased bottom-line profitability by over $10M over a four-year

period; partially achieved by reducing annual production costs by

$3.2M without impacting client satisfaction.

. Received corporate safety award three out of five years; reduced

Workers Compensation cost from $450K in 1992 to $50K in 1993 by

implementing a comprehensive safety program; incurred only one lost

time accident in five+ years while surpassing 2000 Days without a

"Lost Time Injury".

Production Manager, York, PA 1989 - 1992

Quality Assurance/Technical Services Manager, Marengo, IA 1981 - 1989

Professional Development

Education: Bachelor of Science, Business/Industrial Technology, Northwest

Missouri State University (1981).

Additional Training Highlights: Executive Effectiveness Courses (AMA),

"Building High Performance Teams" and "Psychological Side of Management."

Total Quality Management, Kensington Resource Group, "Building a TQM

Culture." Mead paper certification. CPML, "Union Avoidance Training."

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