Manager Customer Service

Derek Burgman

**** **** ******* *****

Durham, NC 27707, United States

Home: 919-***-****

Mobile: 919-***-****

********@*********.***

Objective

Position as a Production Manger or related position which offers key

participation, immediate challenges, and career opportunity.

Summary

20 years' experience planning and directing Production functions to

meet time-critical deadlines. Combines dynamic organizational and

communication skills with the ability to independently multitasking,

plan and direct demanding manufacturing operations and complex

schedules. Trusted advisor, liaison and assistant.

Experience

SOS Staffing, Durham,NC

Production Lead, 2009 - 2010

Lead and advise production team, with the packaging and shrink wrapping

the gaming cards. Using heat shrink wrapping machine's and banding

machine's, boxing and labeling for shipment. Keeping accurate record of

production.

Asi~Modulex, Morrisville,NC

Production Manager, 1999 - 2009

Production Manager of signage department, manufactoring and assembling

signage for corporate identifcation and direction. Implemented and

managed company wide safety program. Implemaented higher degree of

Quality Control standards for production. managed this department from

start with $2.5 million in production to $17.5 million

Cormectech, Durham,NC

Operations Facilitator, 1996 - 1999

Direct supervision of production staff during shift, rotating between

day and night shifts. Making sure that all tasks were performed to ISO

standards, and all work was performed within prescribed safety

standards. Performed training courses for new employees. Insured that

all production records were accurately. Conveying of all production

information to oncoming facilitator for smooth shift change.

Lechters Housewares, Durham,NC

Manager, 1995 - 1996

As Store Manager, I was directly responsible for, customer service

inventory control, product display and lost prevention. I was

responsible for the hiring and training for all personnel and the

writing of employee schedules. Making sure that all sales goals were

met.

Payless Shoes, Durham,NC

Manager, 1994 - 1995

As the Store Manger it was my responsibility to set customer service

standards, hiring of store personnel and the training of same. The

displaying of stock and inventory control and payroll.

Revco Drugs, Durham,NC

Manager, 1992 - 1994

My duties as Store Manager, were to set store standards for customer

service,inventory control and product display. I was also responsible

for meeting sales goals

Operating Engineers Local #385, Durham,NC

Field Represenative, 1986 - 1992

My duties as a Field Representative were to organize new

memberships,negotiating contracts and resolving contract

disputes. Promote safety standards and to see that that were

maintained.

A & E Corporation, New York, New York

District Department Manager, 1979 - 1987

As the District Ares Manager, it was my responsibility to make sure

that all of the four locations under my supervision met the sales goals

set for each location. To make sure that all location maintained and

change exterior and interior displays on a weekly timetable. Making

sure that all locations were staffed for in accordance to peak sales

times. The control of and movement of stock to locations for greatest

sales opportunities.

Education

Oklahoma A & M, Miami, Oklahoma

A.A., Sociology, 1972

GPA: 2.8, Major GPA: 2.8. Junior College all American in Football and

Track

University of Kansas, Lawerance,Kansas

B.A., Sociology, 1974

GPA: 3.0, Major GPA: 3.0. All American Track and Football

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