Quality Assurance Project
Resume:
Faye Linton-Williams
Norcross, Ga 30093
******@**********.***
Summary
An IT professional with an extensive technical and business background in
the areas of Insurance including Healthcare, life, property Casualty,
Auto, billing, claims and loss processing systems. Also proficient in
banking, manufacturing, and accounting applications. Key areas of expertise
include development of complex systems through implementation, new
development, Application Support, Data Warehousing, Testing and Data
Quality, analysis and problem resolution.
Technical Summary
Software: DB2, SQL, QMF, CICS, COBOL, ETI/ETL, UNIX, EVOKE, Visual
Basic/SQL, MS Access, TeraData/SQL, Micro Focus Cobol, TSO/ISPF,
VM/CMS, VSAM, OS/MVS, DOS/VSE, IDMS, FILEAID, JCL, CLIST, EXCEL,
Visual Basic, Java, Easytrieve, Endeavor, Syncsort, Intertest,
Expediter, Test Director, Winrunner, Visio, Microsoft Project
Hardware: IBM 43xx, IBM 308X, IBM 390, IBM PS/2 90
Experience
CIGNA healthcare - Employer Services it Oct 2007 to OCT 2009
Application Developer Sr Specialist
Senior Systems analyst
Release Manager
As a release manager, define, track, and manage the master project plan
and schedules. Define and implement a communication framework for each
release that is appropriate for the complexity and scope of the release.
Ensure that the appropriate meetings are held to gather release status,
identify risks and issues, define recovery plans, and communicate
progress. Managed the Release Calendar to track all Application projects
within the department. .
As a systems analyst, developed physical design of databases based upon
logical data models by employing program and business requirements and
analysis; works closely with system users to ensure information system
strategies are aligned with all areas of business. Reviews user requests
and requirements; organizes and analyzes material for efficient reporting
and retrieval; assists users to retrieve data from system. Provided
analytical and technical expertise on the Fund Enrollment project.
Identifying, evaluating, and developing systems and business processes
that impacted the Fund Debits and Credits, Reimbursements and
Contributions business units.
Developed business process model workflows, Use Cases, and functional
specifications for a new system.
TEK SYSTEMS/CIGNA healthcare feb 2006 to Oct 2007
SR. Business systems Analyst
Formulates and defines systems scope and objectives based on both user
needs and a thorough understanding of business systems and industry
requirements.
Devises or modifies procedures to solve complex problems, carefully
considering limitations, operating time, and form of desired results.
Participates in, the analysis of business and user needs, documentation of
requirements, and the translation of information into proper system
requirement specifications. Participates in design and supports test
planning and execution, and creation of Use Cases.
PCC Technology Group Jan 2005 to JAN 2006
QA/Testing Analyst/ Business Analyst
Serving as hands on QA Analyst/Tester and Business Analyst for the web
based, client server ElectioNet software application, which is designed to
standardize and centralize the registration of voters throughout the State
of Nevada.
Trained and supervised four Testing Analysts. Responsibilities included,
work distribution and providing project status reporting to senior
management on a weekly basis. In charge of coordinating testing within the
QA team. Analyzed User requirements to develop effective test Use Cases.
Developed Functional Requirement documents from user specifications. Works
closely with the technical team to ensure the business and functional
requirements that are written are translated into technical specifications
to ensure that the milestones of this project are met.
Developed detailed unit test plans, integration test plans, process flow
diagrams and test schedules to assist in the execution of various levels of
functional, system, User Acceptance, and regression testing.
FleetBoston Financial oct 2002 to dec
2004
Data Warehouse
Application Developer Sr Developer
Employed as a Senior Application Developer in the data acquisition team,
utilizing the ETI/ETL tool as well as TeraData/SQL. Developed numerous
programs to support systems development in a UNIX based environment. Used
EVOKE extensively to the provide data analysis. Partnered with business
analysts to make sure requirements are accurate. Write technical
specifications. Developing test cases and conducting intensive testing.
Provided AD-HOC reporting using Easytrieve and QMF and Crystal Report.
Provided production support coverage on a rotational basis for over thirty
source systems.
CIGNA sep 1993 to oct
2002
Information Management/Data Warehouse
Application Developer Sr Developer
As an Application Developer, on the development team for the Data Warehouse
project, worked with the ETI/ETL tool to develop many programs. Provided
analytical support during the design phase in the area of information
gathering from end users. Create business specifications from findings.
Data analysis utilizing tool called INTEGRITY. Provided documentation for
data structures, system requirements, and technical specifications,
generating mapping documents. Participated in design and system
walkthroughs. Developed test cases and conducting unit through systems and
acceptance testing. Provided ad-hoc reporting using Easytrieve and QMF.
Provided on-call production support for the current project.
Claims Systems
Technical Lead
As the Technical lead on the development of a Claim Payment tracking
system, utilized CICS/DB2, QMF and REXX for reporting purposes.
Participated in all aspects of the project from technical specification
development through implementation. Supported the application design
process to make sure that the translations from business requirement
documents to technical specifications documents are correct. Coordinated
the development effort of six programmers. Provided management with
project status. Provide estimates for development tasks. Responsible for
instructing, directing, and checking the work of other team members.
Performing quality assurance review of the project and the evaluation and
documentation of team procedures. Work distribution, database problem
resolutions, table loads. Monitored and evaluated development efforts
progress and results. Technical liaison for the business community and the
Database Administrator, coordinating unit testing and systems testing.
Provided production and post-implementation support for the project.
Customer service systems
Senior Application developer
Programmed extensive QMF reporting enhancements. Other responsibilities
included:
Completing DB2 changes utilizing COBOL II as well as cleanup of tables.
Documenting new and changed reports.
Updating user training manual.
ITT Hartford Insurance Co. sep 1986 to aug
1993
Systems Analyst
Participated in a "hands-on" technical lead role to develop a "Disability
Income Tax Reporting system" in the life division. System responsibilities
included activities of all development phases, specifically; extraction of
data from DB2 tables using extensive QMF through a relational extract
manager
Translation of QMF files to standardized report formats using COBOL
programs.
Generation of government formatted files for 1099 system. Coordination with
user community and incoming maintenance requests. Also participated in the
development and subsequent maintenance of a major Billing system utilizing
CICS. Conducting meetings with the systems and user teams, to define,
analyze and develop business specifications for the billing system.
Analysis and generation of program specifications developed from business
specifications. Coding, testing and debugging. Quality assurance and
documentation procedures
Education
Control Data Institute
Diploma - Computer Programming & Systems Design
Ryerson Polytechnic College
Business Administration
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