Customer Service Manager

*** * *** ****** #***

Austin, TX *****

317-***-**** (cell)

***********@*****.***

Hugh Thompson

Objective

Apply my professional and entrepreneurial experience in corporate and

startup environments in business operations, eCommerce, marketing, and

sales to be a valuable contributor to your organization.

Professional Experience

2008-2010 Roche Diagnostics Indianapolis, IN

Sr. Business Analyst

. Manage, promote, implement, and analyze eCommerce and business

operations' projects, initiatives, and programs by interfacing

with IT, marketing, and sales to ensure delivery of a valuable end

product.

. Manage and contribute to multiple projects congruently.

. Strategically analyze potential eCommerce software applications

for ROI, automation, marketability, and pipeline opportunities.

. Create and analyze eCommerce reporting for business operations.

. Successfully automated many different manual workloads increasing

operational profit.

2006-2008 Roche Diagnostics Indianapolis, IN

eCommerce Specialist

. Managed eCommerce workflow from inquiry to resolution.

. Managed internal and external IT Service Change requests.

. Requirements gathering and documentation (business side and IT).

2004-2006 Roche Diagnostics Indianapolis, IN

Customer Service Representative

. Supported internal and external business partners related

to eCommerce and Business Operations through superior

customer service.

Entrepreneurial Experience

2008-2010(part-time) Vampire Labs, LLC Austin, Texas

Marketing Manager

. Startup venture.

. Coordinate all marketing responsibilities for Vampire Labs, LLC.

. Corporate communications, site content, technical and conceptual

writing.

. Manage offshore programmers and developers.

2007-2009(part-time) Seed Business Group Austin, Texas

Marketing and Sales Manager

. Startup venture.

. Coordinated client prospecting and marketing strategies.

. Corporate communications, site content, technical and conceptual

writing.

. Managed offshore programmers and developers.

Education

2007-2009 Indiana Wesleyan University Indianapolis, IN

MBA: Applied Business

2001-2004 Ball State University Muncie, IN

B.A., English: Creative and Professional Writing

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