Engineer Technical Support

Satish Bisht

**** ****** **. ***** *****, CA ****1 ******@*****.*** 408-***-****

Summary

Over 13 years of experience in the IT industry. Background ranges from

engineering, administration, product testing, and escalation support in

networks ranging from small to large scale complex enterprise environments.

Professional Skills Summary

. Exceptional presentation and customer relationship skills including

strong written and verbal communication skills. Able to effectively

communicate with senior management, third party vendors, technical staff,

as well as non-technical end users.

. Excellent analytical skills. Able to absorb large volumes of technical

data and develop concise solutions in addition to translating into non-

technical terms.

. Extensive knowledge and experience proficiently handling complex mission

critical projects under extreme time constraints.

Technical Certifications

. Cisco Certified Network Associate

(CCNA)

Technical Skills Summary

WAN - Layer2/3: RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, Ether Channel,

STP, SVI, CEF, Multicast, IPv6, IOS.

WAN Technologies: CDP, Frame-relay, PPP, Access Control List (ACL),

Network Address Translation (NAT), Port Address

Translation (PAT), Redistribution, OSPF Virtual links and

GRE Tunnel.

WAN Hardware: Cisco 3700/3600, firewalls, routers, switches, wireless,

T1, Fast Ethernet, Gigabit Ethernet, Cable/DSL modem,

Analog dial-up, WAN, LAN, TCP/IP.

LAN Technologies: Windows NT/2000/2003 Server, Norton Antivirus,

Symantec, ISA firewall, VM Ware, Linux, Apache, DNS,

DHCP, Remote Desktop

Desktop Technologies: Windows 95/98/NT/2000/2003/XP/VISTA, Microsoft WORD,

Excel, Access, Power Point, Visio, Internet Explorer,

Mozilla Firefox, Scanners, Desktop.

Summary of professional experience

LAN/WAN Professional Contractor 2010-Present

U4ea Technologies, Inc. Technical Support Engineer

2008-2009

Nayna Networks, Inc. Technical Support Engineer 2005-

2007

Neoscale Systems, Inc. QA Engineer 2003-

2004

Neo Global, Inc. Network Engineer 2000-2003

Novell, Inc. QA Engineer 1999-

2000

Ukiah Software, Inc. Network Engineer/SE 1996-

1998

Education

Amravati University Bachelor in Computer Science &

Engineering

Professional Experience/Detail

LAN/WAN Professional Contractor 2010-Present

Santa Clara, CA

. Member of a team of contractors responsible for providing end to end

LAN/WAN solutions.

. Primary responsibilities include but not limited to design,

implementation and troubleshooting of all LAN/WAN solutions offered by

LAN/WAN Professional.

. Technologies handled include but not limited to routers, switches,

firewalls, and servers, Windows 2000, Windows 2003, DHCP, frame relay and

much more.

. Additional responsibilities include remote support and administration of

inhouse administration of a routing/switching infrastructure designed to

support over 1000 users.

U4ea Technologies, Inc. Technical Support Engineer 2008-2009

Fremont, CA

Company Profile: U4EA Technologies is a leading provider of multi-service

business gateways that enable service providers to deploy highly

integrated, robust, and easy-to-manage IP communications solutions to SMB

and enterprise customers.

. Member of a team of technical support engineers responsible for design,

implementation, troubleshooting and 1st/2nd level escalation support to

various professional and corporate clients of U4ea Technologies.

. Primary responsibilities included but not limited to providing

Technical support for pre-sales and field installation of U4ea Fusion

MSBG (Multi Service Business Gateway) and U4ea EMS (Element Management

System), and troubleshooting media SIP signaling, media, QoS, VLAN,

routing, firewall, VPN related issues

. Additional responsibilities included generating bug reports, product

enhancement requests, and re-produce customer issues in the support

test lab, working with customers on Alpha and Beta trials of U4ea

Products, managing and maintaining support lab with CISCO routers and

switches for reproducing customer issues and testing the pre-release

of the software in the support lab.

Nayna Networks, Inc. Technical Support Engineer 2005-2007

Santa Clara, CA

Company Profile: Nayna Networks, Inc. engages in the design, development,

and marketing of broadband access networking solutions for the secure

communications market worldwide. It offers ExpressSTREAM, a family of

optical, wire, and wireless broadband access products and services that use

fiber and high-speed copper links to remove the performance bottlenecks

found in access networks, as well as addresses various applications from

the transport level up to and through the application layer.

. Primary responsibilities included but not limited to installation,

configuration and management of Demo setup for the visiting customers

of Nayna Networks, Inc.

. Additional responsibilities included visiting customer sites, product

demonstration, setup, training, and deployment of the company's GEPON

(Gigabit Ethernet over Passive Optical Network) carrier class switch

end-to-end solution product, implementing results from feedback for

new features and functionalities, and consult with clients on Alpha

and Beta trials of products.

Neoscale Systems, Inc. QA Engineer 2003-2004

Milpitas, CA

NeoScale Systems, Inc. provides enterprise storage security solutions. Its

solutions enable organizations to address security risks associated with

offsite storage, tape media access, business continuity, consolidation, and

privacy compliance. The company's products include CryptoStor Tape, a tape

security appliance that compresses, encrypts, and digitally signs data;

CryptoStor FC Disk, an enterprise-class storage security appliance, which

provides wire-speed encryption, centralized policy management, storage

firewall access control, fabric transparent operation for storage transport

and media privacy and CryptoStor KeyVault, an automated and open enterprise-

class appliance for data-at-rest encryption key management.

. Member of QA team responsible for writing Test plan, bug reporting, and

Testing of Cryptostor products (Encryption device).

. Additional responsibilities included configuration and management of

Quality Assurance lab with Router and switches, testing with Fiber

switches from different vendors with Neoscale products, Pre-testing of

the software and hardware before release in the QA lab and consulting

during pre-release.

Professional Experience/Detail

Neo Global, Inc. Network Engineer 2000-2003 San

Jose, CA

. Primary responsibilities included consulting NeoGlobal, Inc., in

supporting the clients and managing network administration of the

company.

. Additional responsibilities included Network Administration and

management of the company network, FTP server, Web server, printer and

other networking devices.

. Other activities included working with client related technical issues

related to networking.

Novell, Inc. QA Engineer 1999-2000

San Jose, CA

. Primary responsibility included installation, configuration and

management of QA Lab, design and implementation of QA lab with CISCO

Routers and 3COM switches and writing test plan for the Policy Server

software.

. Additional responsibilities included Bug reporting, reproducing issues

and product enhancement features, Network Administration of the lab,

implementation of demo Network setup for clients and training employees

of other departments, and clients.

Ukiah Software, Inc. Network Engineer/SE 1996-1998

Campbell, CA

Primary responsibilities included writing test plans for the company's

firewall, security and bandwidth management software products, installation

and configuration of network test environment and testing of the products

with different operating systems, and third party for compatibility.

Secondary responsibilities included implementation of product demo network

setup for clients, writing bug report document and product enhancement

request, administration and configuration management of the company's

network

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