Customer Service Manager
Resume:
Robert A. Cuff
*********@*****.***
Miramar, FL 33029
Cell: 954-***-****
PROFESSIONAL EXPERIENCE
Diagnosticprofessionals Inc. Ft. Lauderdale, FL
Network Administrator / PACS Administrator; 07/2007 - 04/2010
Maintain multi-server network windows 2003 server 150 workstation and
users.
Provide complete help desk support for all 150 and 5 Radiologists onsite
and offsite.
Maintain Radiology Information Server and patient data integrity.
Manage routing of PACS images.
Maintain and build all Radiologist Viewing stations.
Maintain QuickBooks Server
Manage Printers and Fax machines
Metroguide.com Inc., Hollywood, FL
Junior Network Administrator; 07/2004 - 07/2007
Maintained multi-server network Windows 2000 server, 20 workstations and 20
users
Provide complete help desk support for 20 users remotely and local
Maintained, recommended, evaluated and purchased IT assets
Maintained system backups and implemented disaster recovery plan
Maintained all servers, PC's, workstations and printers
Maintain company websites, Hotelguide.net, Diningguide.com,
DiningChannnel.com
Maintained network security policy and applied appropriate security patches
and upgrades.
American Express, Ft. Lauderdale, FL
Email Customer Service Rep; 08/2000 - 07/2002
Assist customers via email
COMPUTER SKILLS
Microsoft Windows 2007/2003 Server, Exchange Server, IIS Server
administration, Active Directory, VMware, Microsoft Corel Paradox,
Microsoft Windows Vista/XP workstation operating systems, Veritas Backup
Exec backup software, Microsoft Office 2007/2003/XP, Access 2007/XP,
Outlook 2007/XP, TCP/IP Ethernet Networking, DHCP and static IP addressing,
Wireless Networking, Efilm, Sencor, Empiric systems RIS, Canon Multi-
network management software, Timeclock, Act, Panada Antivirus, Symantec
Antivirus Corporate Edition Kasperky Enterprise Edition and Eset, Sonic
Wall VPN and Cisco VPN administration, LAN hardware/software
administration, installation and configuration, Norton Ghost, Acronis, Ops
Manager, Csupport Help Desk Software, Build custom Radiologist
workstations.
EDUCATION
Florida International University Miami, FL
Bachelor of Science in Management Information System, 08/2000 - 04/2007
Broward Community College, Pembroke Pines, FL
A.A. in Business Administration, 08/1996 - 03/1999
REFERENCES
Robert Daniels, IT Director
Diagnostic Professionals
Bill Riley, IT Director
Ruden McClosky Law Firm
Howard Dekkers, CEO
Diagnostic Professionals
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