Quality Assurance Manager

DEREK ZELL

**** ******** ****** . ******** *****, OH 44221

330-***-**** . abmfv1@r.postjobfree.com

QUALITY ASSURANCE PROFESSIONAL

Quality Assurance professional with proven expertise in the automotive,

healthcare, software and consulting industries. Hard worker with strengths

in interpersonal communications, data analysis, problem discovery and

resolution. Recognized for strong people and project management skills.

Team leader and mentor. Achievements in:

ISO 9001 Team & Company Training

Project Management International Team Leadership

QA Methodology Team Mentoring

Budget Management Conversant in Japanese

Compuware, HP/ Mercury, Rational, SOX Auditing

Segue, & WebPerformance

Automated Test Tool Suite

Implementation and Use

OECONNECTION, Richfield, OH 2006 to 2010

Provider of value-added information and content to library/education and

automotive / power sports industries, formerly PROQUEST.

Manager, QA, Configuration Management, and Tech Writing

Managed QA, Configuration Management, and Tech Writing Teams along with

production deploys and releases. Supervised 14 direct reports, 2 offshore

relationships, and supplemental contract resources.

. Created standard processes, procedures, methodology, and best practices

in quality for 3 teams: QA, Configuration Management, and Development.

. Reviewed manual and automated (performance and functional) test scripts

and test plans, monitored issues and defects, and ensured that teams

followed QA Methodology.

. Bundled requirements and functionality into structured releases and set

and guaranteed release schedules for all versions of software and

applications.

. Tracked project, team budgets, timelines, and resource capacity plans.

. Headed final 2 stages of company Software Development Life Cycle, SDLC,

(QA and Deployment).

. Led successful ISO 9001 Certification effort.

. Served as quality liaison between all business units.

. Implemented tool suite to automate testing; tools included Compuware and

WebPerformance.

KAISER PERMANENTE, Brooklyn Heights, OH 2006

Integrated managed care organization.

Project Management Lead

Managed release schedules and content for all applications utilized by

company's Ohio region. Planned /coordinated Ohio region application

releases within national release schedule.

. Planned content for releases based on system impacts and availabilities.

. Reviewed test scripts and plans, monitored issues and defects, and

ensured QA Methodology.

. Led National Release Management Board meetings for all regions.

JOHNSON CONTROLS, INC., Holland, MI 2002 to 2006

Fortune 100 company provider of automotive, building efficiency and power

solutions.

Quality Process, Release, and Initiatives Manager

Managed Supply Chain and Manufacturing QA teams, processes, and release

schedules for IT. Supervised 5 employees, 4 offshore analysts and a

variable test team of 20. Managed team responsible for new plant launches

and integration with outside applications.

. Reviewed automated and manual test scripts / plans, monitored issues /

defects, and ensured QA Methodology.

. Bundled requirements /functionality into structured releases, set

schedules, and guaranteed schedules for manufacturing plants. Tracked

project budgets, timelines, and resources.

. Directed all integration projects between JCI's ERP system (MFGPro) and

outside applications (EPIC, SAP Financials, I-Trade) as well as new plant

launches and upgrades.

. Led all auditing tasks related to manufacturing and supply chain areas

including SOX audit.

. Implemented full Mercury test suite for IT corporate wide (Test Director

/ Quality Center, LoadRunner, WinRunner / QTP, and defect tracking).

. Created training materials and served as principle instructor for company-

wide SOX compliance training and Mercury Test Tool training.

WHITTMAN-HART/MARCHFIRST, Chicago, IL 1999 to 2002

Information technology consulting firm.

Senior Consultant, QA Test Automation Lead

Presented functionality of 4 different test tool suites to customers,

conducted analysis of customer needs, and made recommendations of

appropriate tool suite. Led team to implement tool suites and perform

automated software testing. Managed 7 consultants that focused on QA needs

for clients.

. Managed load testing, functional testing, business process testing, and

system testing client systems including web-based and legacy (DB2)

systems.

. Created manual and automated test plans and scripts for team, tracked

progress and issues, and served as a liaison between client team and

consulting teams.

HEWITT ASSOCIATES, Lincolnshire, IL 1997 to 1999

Provider of human resources outsourcing and consulting services.

Senior Business Analyst, QA

Managed team of 3 analysts for testing new releases of the company benefit

system.

EDUCATION

MBA, emphasis on e-Commerce, DePaul University, Chicago, IL, 2001

BA, International Business and Japanese, Alma College, Alma, MI, 1997

International Studies Degree, Japan Center for Michigan Universities,

Hikone, Japan, 1996

Contact this candidate