Project Manager Customer Service

ROGER D. SCOTT

**** **** **** **** ********* TN *7923 865-***-****

**************@*****.***

DIRECTOR / MANAGER

P&L / Asset Management / Budgets / Sales Management / Customer Service /

Strategic Alliances

Project Management / Cost Control / Inventory Control / Leadership /

Training / CRM

As an experienced professional with Fortune 500 companies and startups, I

have 20 years broad managerial experience in district operations and

executive management. I have planned, directed, and implemented policies

and objectives of organizations in order to ensure continuing operations. I

have held full P&L and managed up to 30+ direct reports. I have experience

providing strong support of sales efforts. I have excelled in many duties,

including: accountability for assets, budgets, profitability, and

personnel. My skill sets are very transferable.

o Launching and expanding business and growth

o Accountability for assets, budgets, profitability, and personnel

o Creating and streamlining operational efficiencies

o Training and leading high-performance teams

o Strong analytic and problem-solving skills along with mastery of

Microsoft Office Suite

I am consistently described as a dynamic, creative and entrepreneurial

leader known for always giving 100%. As an intuitive decision maker, I am

committed to the highest ethical standards. I am known for innovative

solutions and strong problem-solving skills. My experience is supported by

an MBA and a BS, both from Nova Southeastern University. As a member of

your team, I can increase sales and profits in a short time.

selected accomplishments

Start up with immediate profitability. My employer decided to lay-off all

hourly technicians and replace them with subcontractors. Seizing the

opportunity, I resigned my position, initiated a start-up business and

hired those technicians just laid-off. I negotiated a subcontract agreement

with my previous employer to continue their installations using their fully

trained employees. In less than one year, I had also solicited business

from other companies guaranteeing immediate profitability and longevity.

Obtained Master's Degree and Increased revenues > 100%. While managing my

successful sales and service company, I went to graduate school full-time.

Graduated in two years (2001) with Honors and an MBA. Applied learned

principals and techniques. Using in-house talent and existing assets, I

increased revenue over 100% in the first year. Efficiency and productivity

were also improved by 25% in the first six months.

Problem Solving. One of our strategic partners questioned the validity of

us supporting their highly technical product via Internet and telephone

only. I developed a Plug & Play solution ensuring assembly, programming and

testing by our in-house factory trained technicians. I expanded our Help

Desk capability to include end users. This solution was approved by our

strategic partner. My Plug & Play solution went on to generate a 50%

increase in sales and give us the distinction of becoming our strategic

partner's number one dealer in North America.

Team Building. The second largest credit union in Florida put out an RFP

for their main office and fifteen branches. I lobbied for inclusion in the

bid process, competing against the top four companies nationwide in the

marketplace. I recruited a specialized team to respond to the RFP. After

three months, my team received the contract award leading to $500K+ in new

system sales and recurring service revenue of over $100K annually for seven

years, YOY.

CAREER HISTORY

President/General Manager, Telecommunication Professionals Inc., 1988 to

2009. $2.5M Telecommunications sales and service company. Managed all

aspects of start-up company including P&L ($2.5M+), budgeting, staffing,

marketing, sales and customer service.

Earlier: District Operations Manager, Project Manager for United

Technologies Communications; Operations Manager, Project Manager for

General Dynamics Communications; Operations Supervisor, Telex Computer

Products; Service Supervisor for FS Communications: Installation Supervisor

for UCS Communications.

Licensed as Certified Specialty Electrical Contractor with Florida Dept of

Business and Professional Regulations.

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