Project Manager Sales

Dana Hern

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*** * ** **. #****, Kansas City, MO 64105 816-***-**** *****@*******.***

Summary

Telecommunications Information Technology professional with substantial industry experience.

Specialized project management of web-based applications, development management, account

management and business analysis. Accomplished in personnel management in a traditional office

setting as well as telecommuting, remote geographical and outsourced environments.

Areas of Experience:

Team Foundation Server Agile Project Methodology Waterfall Project Methodology

Managing Development Billing Systems Vignette Application Portal (VAP)

MS Project & MS Office Microsoft SharePoint Server Livelink & Documentum Doc.

Repositories

Systems Requirements

Interwoven Hardware and Software Upgrades

Content Mgmt. Systems

Web-App. Development Requirements Repository Software

Desktop Publishing

Functional Requirements Hardware & Software Documentation

Merger Related Integration

Infrastructure Relocation Project Management applications

PROFESSIONAL EXPERIENCE AND CAREER ACCOMPLISHMENTS

Elite Computer Consultants, L.P., Overland Park, KS Feb 2010 to Present

Project Manager, Consultant for HNTB Corporation, Federal Division

• Project Management of software development team that produced an enterprise scheduling and modeling

system for the Department of the Army, which provides operational and decision support for military

leaders by graphically portraying current and projected functions, activities, and training along with

operational requirements and resource management at army installations.

• Responsible for project management, requirements documentation, and testing of the application.

• Developed and implemented agile development methodology, developer productivity metrics, and

prioritization of features and project status tracking and reporting.

MRK Solutions, Overland Park, KS

Telecom Expense Management, Consultant March 2009 to Feb 2010

• Oversee wireless auditing and assessment services offered to clients.

• Manage back end operations for wireless services and online retail sales.

• Develop policies and procedures for the operations and fullfillment activities.

• Business Process Modeling of internal process such as sales, order fulfillment, distribution and auditing

practices.

• Personnel recruitment of auditors and sales personnel.

• Assist with sales development and client relations.

Sprint Nextel, Overland Park, KS 1998 – 2009

Positions Held: IT Project Manager, Program Manager, and Account Manager

• Managed technical team of employees and off-shore resources tasked with development and maintenance

of corporate Intranet, Business-to-Business web sites and over 200 custom-built web applications.

• Developed and managed relationships with cross-functional stakeholders.

• Project Managed development of custom applications supporting finance, sales, retail operations, affiliates,

small business development network, commissions, data warehousing, billing, and international roaming.

• Delivered applications utilizing technology such as ColdFusion, .Net/ASP and Java-based web applications

hosted over multiple servers in disparate geographical locations. Platforms include VMware Virtual

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Infrastructure, Windows Server 2003 / 2008. Environments utilized third party software such as

SharePoint, iPlanet, weblogic, Siteminder, Active Directory, and Interwoven.

• Accomplished integration of legacy systems during the Sprint/Sprint PCS merger and Sprint/Nextel

merger.

• Project managed infrastructure upgrades for both hardware and software as well as server moves for

technology consolidation efforts.

• Managed service desk support of Intranet and other online applications, utilizing offshore resources.

• Provided project estimates, forecasted headcount, managed budget, and prioritized projects to support

overall corporate strategy.

• Project managed deployment of Windows Sharepoint Services to provide collaborative tools such as wikis,

blogs, and discussion boards across the Sprint-Nextel enterprise.

• Managed multi-million dollar projects through out entire software-development-life-cycle (SDLC).

• Implemented projects with enterprise-wide impact, utilizing cross-functional teams and executive level

visibility.

• Delivered concept definition, project management plans, infrastructure design documents, architecture

diagrams, architecture blueprints, risk mitigation plans, implementation guides, and project contracts.

• Worked with key stakeholders to gather and document business, functional, and systems requirements.

• Analyzed the business needs of clients to identify business problems and propose solutions.

Bass and Associates, Overland Park, KS Jan 1998 – Dec 1998

Sr. Consultant

Consultant for Aquilla Energy, a fortune 500 company. Assigned to the CIS PLUS billing system project,

which combined seven billing systems from acquired companies into one billing system. Other assignments

included editing computer-based-training (CBT) content and testing CBT modules. Created online help for

Human Resources, PeopleSoft program. Assisted in Y2K preparation.

Claremont Technology Group, Overland Park, KS 1996 –1998

Sr. Consultant

Interviewed and evaluated candidates for a variety of technical positions using the behavioral interviewing

approach. Wrote user manuals, designed curriculum, and trained Sprint personnel for phases 1 and II of the

General Error Management System (GEMS), a pager system developed for Sprint.

Adtran, Huntsville, AL 1994 –1996

Supervisor, Technical Publications

Managed team of technical writers and graphics designers. Evaluated software and hardware proposals.

Interviewed, selected, and trained new technical writers. Assisted in writing and editing press releases and

organization of sales events and annual shareholders meeting. Developed context-sensitive online help for

Express XRT (ISDN modem) for Microsoft Windows using RoboHelp. Developed and implemented

documentation standards for Publications department. Wrote technical user-documentation, marketing

brochures, and application briefs for Digital Service Units/Channel Service Units (DSU/CSUs), ISDN

Service Units (ISUs), and ISDN modems. Designed and created multimedia marketing presentations used at

trade shows for both PC and Macintosh platforms using Macromedia Director.

Intergraph, Huntsville, AL 1993 –1994

Technical Writer

Wrote training guides, programmer’s reference, MS-DOS SQL reference, and Windows NT SQL reference

manuals for database relational interface system (RIS) product. Documents were created using I/Write for

InterPro 32 (UNIX based system). Interviewed and evaluated potential new hires and transfers.

Tekelec (formerly Hard Engineering), Huntsville, AL Prior Years

Technical Writer

Wrote quick reference guides, training manuals, user manuals, and quick-release notes supporting

telecommunications test equipment. Acted as primary contact for customer support. Created a customized

customer service database program to track repair and return history of equipment.

Awards and Accomplishments

• 2008 Employee Excellence Award

• 2006 – 2005 Sprint Inner Circle Award. Awarded to the top performing employees.

• 2005 – Sprint Excellence Award for overall performance and customer satisfaction.

• Guest speaker - International Quality and Productivity Center. January 2001. Content management in

the Business to Employee Corporate Portal.

• Sprint PCS Intranet, featured in “What’s Working” in the November 2000 issue of Regan’s Intranet

Report.

• 2000 - On the Spot award winner for redesign and implementation of website allowing affiliate’s access

to portions of the corporate intranet.

• 2000 - Winner of CIO Web Business 50/50 Award.

• 2000 - On the Spot award winner for redesign of Connected, the corporate Intranet for Sprint PCS

Education and Certifications

• 2008 Project Management White Belt, Sprint University of Excellence

• Multimedia Certification, University of Alabama, Huntsville, Alabama.

• Florida Institute of Technology, Huntsville, Alabama. Completed courses towards Master of

Management Information Systems, completed 12 hours.

• Athens State College, Athens, Alabama. B.A., English and Computer Science

Dana Hern Page 3

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