Sales Customer Service

Sharon Moore

? *** Barclay Boulevard, Princeton, NJ 08540 ?

732-***-**** ? **************@*****.***

GEMERAL MANAGEMENT

Innovative and solutions oriented Business Management and Project

Management professional with 17+ years of experience in diverse industry

sectors. Valued and well-respected leader who can easily bring people,

projects, and resources together to creatively solve problems and meet

desired business outcomes. Additional keys to success include:

. Determined and self-motivated to define strategies, operational

objectives, and energize sales teams to take business to the next

level.

. Articulate communicator and work well with people from all areas,

cross functional teams, corporate heads, and key decision makers.

. Team player who is passionate about developing people and teams within

time sensitive, high energy environments.

. Established reputation for quality, satisfaction, and results as shown

by measurable achievements in the field.

CORE COMPETENCIES

Project Management ( Operations Management ( Change Management ( Risk

Management

Team Building & Mentoring ( Cross Functional Leadership ( Strategic

Planning ( Employee Relations

Management Reporting & Accounting ( Financial Management ( Competitive

Sales

Sales & Marketing Management ( P&L Accountability ( Program Management (

Communications

Presentations ( Resource Maximization ( Key Performance Indicators (

Strategic Alliances & Partnerships

Inventory Management ( New Business Development ( Consultative Sales

Process Improvement ( Problem Solving ( Cost Containment ( Revenue

Enhancement

PROFESSIONAL EXPERIENCE

Kent H. Landsberg, Cranbury, NJ (2007 - 2010)

General Manager

Managed staff of 28 direct reports with full P&L accountability for $22M

revenue generating industrial packaging distribution firm. Provided

operational oversight for all Sales, Procurement, Customer Service,

Inventory Management, Warehouse, and Fleet functions. Re-engineered

processes and established key performance metrics that enhanced

productivity and profitability. Applied performance measurement standards

and conducted management reviews for continuous process improvement to

customers and sales team. Conducted customer satisfaction surveys, team

meetings, and ensured steady on-time delivery with favorable outcomes.

Supported budget development and business financials for audit compliance.

Coached and developed direct reports and cross functional teams to improve

knowledge and engagement. Devised and instituted business and promotional

strategies for Sales team with key accounts achieving increased market

share and consultative offerings. Maintained key supplier partnerships for

a positive impact on inventory turns, aging, expense, and working capital.

Notable Achievements:

. Successfully project managed the new JD Edwards system rollout and

associated business process that greatly enhanced operations.

. Directed all facets of major facility re-organization projects that

included new equipment showroom, warehouse racking, and lighting that

yielded cost savings and improved co-worker safety.

. Focused on market segmentation and food service sales and grew revenue

11% despite slow economy.

. Created and implemented co-worker trainings for products, operating

systems and policies, and ensured uniformity and consistency of

operation at all levels.

. Received numerous management accolades for sales achievements and

selected financial KPI's.

. Awarded 2 consecutive Amcor Safety Awards for no lost-time or

recordable incidents.

. Chaired Safety, Facility, Environmental, and Business

Continuity/Crisis Management teams and applied key initiatives for

sustained process improvement.

. Planned, coordinated, and facilitated multiple company events and

sales kickoffs, open houses, and vendor seminars that increased co-

worker knowledge and grew sales.

. Spearheaded ISO Quality initiative that minimized cost of quality

issues.

GAF/MGD Solutions, Wayne, NJ (2007)

Consultant/Senior Project Manager

Led cross-functional project team and integrated business processes for

GAF's largest acquisition incorporating all HR, Purchasing, Customer

Service, Logistics, IT, Pricing, and Sales Departments into existing

operation.

Notable Achievements:

. Managed master and individual timelines, continuously assessed risk

and deliverable status, and achieved successful merger into GAF

operations.

Strategic Packaging Group / L&M Optical Disc, East Windsor, NJ (2002 -

2007)

Business Development Manager & Program Manager

Managed staff and business initiatives within contract packaging and

fulfillment. Conducted staff meetings and coached/mentored teams. Performed

customer requirements analysis, work statements, scope, assignments,

reporting, and project implementation. Spearheaded all facets of project

stages that included concept, budget, structural design, procurement,

printing, fulfillment, and distribution.

Notable Achievements:

. Established and applied risk mitigation, corrective actions, and

proactive change management procedures that decreased project

timelines and freight expenses.

. Developed and implemented 2 new programs for Strategic Packaging Group

that resulted in a 30% reduction in materials cost and grew gross

profit 25%.

Lexis-Nexis Publishing, New Providence, NJ (2001 - 2002)

Business Development Consultant

Served as member of Practice Advisory Board for this legal publishing firm.

Identified alliance partners and planned, coordinated, and facilitated

business activities for development section of online vertical community

that targeted lawyers and legal community.

Notable Achievements:

. Key contributor to E-Portal Alliance Business Development initiative

that placed company on track for competitive positioning,

subscription growth, greater shareholder value, and preferred choice

of law students.

Megasoft / Insync LLC, Freehold, NJ (1998 - 2002)

Vice President - Sales and Marketing

Directed strategic planning, managed budgets, and delivered key financial

performance indicators for Sales and Marketing of this major software

manufacturing and software development company. Mentored and led Sales,

Customer Service, Telemarketing, and Sales Administration in all business

functions and initiatives. Facilitated project management for Marketing

programs and delivered lead generation campaigns that included direct mail,

web marketing, trade shows, partnerships and co-branding, public relations,

and multimedia product design.

Notable Achievements:

. Negotiated and secured a $1M OEM legal agreement and served as project

manager for major software implementation for Motorola Corporation

from requirements analysis to quality control and installation.

. Created and instituted sales contents, in-house training programs,

promotions, direct and channel sale strategy, and policies that

enhanced operations, employee morale, and profitability.

. Worked as a team and grew revenue 300% over a 5-year period.

. Devised and implemented a Sales Force Automation system that increased

productivity by 50%.

EARLY CAREER as a Director of Sales, MEGASOFT and Account Manager, Xerox

Corporation.

EDUCATION

BS in Business Management & Leadership, Rider University, Lawrenceville, NJ

(Anticipated 5/2012)

Professional Development:

PMP Certification (Anticipated 6/2010); Xerox Sales Training; Miller Heiman

- Strategic Account Management; Leadership Through Quality; Field

Management of Sales People; Channel Management; Strategic Planning;

Competitive Marketing Strategies; ISO Training; JD Edwards; MS Excel,

PowerPoint, and Hyperion

AFFILIATIONS

Actively involved in Programs and Offerings of:

Project Management Institute, Toastmasters, and National Association of

Female Executives

Contact this candidate