Customer Service Manager

Objective Seeking a challenging, growth-oriented, position in

which I can utilize business experience and problem-solving

skills.

Qualifications - Strong administrative, customer relations, and

supervisory skills; deal equitably with all levels.

- Familiar with BOM structures, change control, supply chain,

and manufacturing operations.

- Skilled in use of schematics, blueprints, engineering

drawings, test equipment, technical manuals and publications.

- Outstanding problem-solving skills; ability to see issues

from different perspectives.

- Adapt easily to new concepts: highly trainable and willing

to learn.

- Working knowledge of most current computer operating systems

and hardware.

- Willing to travel.

Experience EXECUTIVE ELECTRIC, San Diego, CA 2008 - 2009

Business Consultant

- Provide analysis and support for commercial, industrial, and

residential electrical installation projects.

- Perform schedule, cost, and logistical analysis for

multimillion dollar international industrial project.

- Part-time Office Manager.

KONTRON AMERICA, San Diego, CA

1997 - 2007

Program Manager

- Manage products/projects involving departmental or cross-

functional teams focused on the planning, execution and

ultimate delivery of computer based systems and/or

peripherals and embedded printed circuit assemblies to

customers.

- Plan and direct schedules with direct input to the business

unit budgeting process.

- Monitor products/projects from initiation through delivery,

and interface directly with customers on technical and/or

administrative issues.

- Lead and organize interdepartmental activities ensuring on

time completion of design and production schedules, and

advise senior management on budget constraint issues.

- Responsible for recommendations and initiation of process

improvements via ambitious throughput goals for Custom

Products.

(cont'd)

Experience KONTRON AMERICA, San Diego, CA

1997 - 2007

(cont'd) Test Engineer

- Design, develop, and support electronic test fixtures and

accompanying test procedures for functional testing by

Production, Customer Service, and vendor/supplier. Direct

support of Manufacturing Engineering.

- Administrator of company-wide diagnostics.

- Assist in design review of new PCBs.

- Instrumental in the securing of several multimillion dollar

contracts.

- Perform first article and source inspections to evaluate

quality testing of suppliers.

- Develop and maintain work instruction and calibration

databases.

- Member of Safety Committee and ISO internal audit team.

U.S. NAVY, nuclear powered aircraft carrier

1990 - 1996

Electronics Technician Second Class

- Supervised and assisted in troubleshooting, maintenance,

and repair of radar, satellite, communication, tactical air

navigation, sonar, and inertial navigation systems.

- Directly responsible for the safety, training, discipline,

and morale of eleven subordinates.

- As Quality Control Inspector, accountable for all phases of

testing and inspection of radar and navigation systems;

generated and maintained files, charts, and reports on

inspections and work in progress.

Education - Master of Business Administration, University of

Phoenix, February, 2008.

- Bachelor of Science, Business - Information Systems,

University of

Phoenix, June 2002.

- ISO Auditing.

- Military Training: Electronics Technician "A" school - 45

weeks,

AN/URN-25C "C" school - 7 weeks.

Contact this candidate