Customer Service Quality

LARRY JONES

**** ******** **, **** ****, CA *****

909-***-**** H, 909-***-**** C, - ************@***.***

MBA University of Michigan, Contract- Negotiations Expertise, Recognized

Lean & 6 Sigma Practitioner, Successfully ran Allied Signal Aerospace

Global Operations with P&L oversight of $2.6B, Successful Turnaround Xerox

Consumer Product Operation, General Motors / NUMMI JV Assignment, Sales &

Marketing Expertise, International Assignments and Contacts, Attended

Harvard International Senior Managers Program, Responsible for six

manufacturing sites in China, Korea, and Mexico.

To: Executive Recruiter :

Today's economy requires exceptional senior management and operational

professionals who possess a unique blend of leadership, vision, experience,

and the ability to deliver superior results. They must not only have a high

degree of business and financial acumen but must also possess the ability

to provide strategic direction, tactical implementation, and the motivation

to succeed. I am such a person.

Whether faced with the challenge of launching a new business, streamlining

operations, or revitalizing a stagnant enterprise, I have always succeeded.

Throughout my career I have leveraged my planning, management, analytical,

and leadership skills to maximize efficiencies, increase revenues, improve

quality, and gain strategic advantages for my employers. As my resume

demonstrates, I have:

Improved Global On Time Delivery from 46% to 97% in one Quarter by

implementing Lean

principles and Key Performance Metrics within the

business unit as Executive Vice President - COO, SL Power Electronics.

Reduced product warranty by 41% and increased sales by 43% through

implementing Lean principles and establishing a dealer-training network. -

as President, Alfa Leisure Inc.

Beat deadline for product introduction by implementing lean manufacturing

techniques and utilizing automotive, rather than aerospace, vendors to meet

high production rates - as VP Operations, Eclipse Aviation.

Grew business 25% through acquisition of missile contract. Improved on-time

delivery 18% and quality 27% through use of internal process maps and

refocusing on details - as President/CEO, Wolverine Manufacturing.

(Machining and Fabricating Steel and Metals.)

My success is due, in part, to my ability to communicate effectively with

diverse groups of people. It has enabled me to harness the potential of

cross-functional teams and motivate them to achieve aggressive goals

You will receive impressive resumes from many candidates; but, what sets me

apart from the rest of the candidates is that I am a charismatic Leader who

prides himself in being an outstanding communicator and great listener. My

management philosophy is based on creating a Team First culture that is

passionate about delighting the customers. More importantly, I manage my

organization based on data and inspection of our key performance metrics.

I have been extremely fortunate to have been mentored by Mr. Larry Bossidy,

Chairman & CEO of Allied Signal Inc. while I was with Allied Signal

Aerospace Division. Mr. Bossidy stressed the importance of understanding

the Strategic picture and the process steps required to successfully

implement the corporate strategy.

Whereas, I was one of the original managers selected while with General

Motors Corp. for the GM - Toyota joint venture, aka NUMMI. While based in

Nagoya Japan for 20 months I was mentored by Dr. Eli Toyoda, Chairman

Toyota Motors Corp. I am recognized within several industries as a Toyota

Production System / Lean practitioner. I have successfully implemented Lean

in three different industries. The most impressive implementation consisted

of a $66M reduction and cost savings while at Allied Signal. Finally, I

was selected and attended the prestigious Harvard Business School,

International Senior Managers Program.

Sincerely,

Larry Jones

Larry Jones

9586 Norbrook Dr, Alta Loma, CA 91737,(H) 909-***-****,(C) 909-***-****

************@***.***

Objective: To be hired as COO - Executive VP Operations, which would allow

me to successfully implement the corporate vision, Lean initiatives and

meet the key performance metrics, while delighting customers and providing

the shareholders with a return on their investments..

Expertise in Lean Manufacturing and Six Sigma Black belt

Entrepreneurial management career building and leading successful

corporations through complex start-up, turnaround, and high-growth cycles.

20 + years of progressively responsible management and P&L responsibility

across broad industries. Assignments in Japan and China.

( Strategic Business Planning ( Corporate Finance & Budgeting, P&L

( Marketing, Sales & Business Development ( Acquisition & Divestiture

Negotiations

( Staffing & Management Development ( Multi-Site Operating Management

( Strategic Partnerships ( Cost Containment & Profit Growth

( Quality & Productivity Improvement ( Customer Service & Retention

Reduced costs 39% ($66,000,000) in 1 year by implementing

Lean Manufacturing principles and Six Sigma methodologies at Allied Signal.

PROFESSIONAL EXPERIENCE

SL POWER ELECTRONICS, CORP., Ventura, CA - January 2007 - Present

Designer and Manufacturer of Ault and Condor Power Products.

Executive Vice President - Chief Operations Officer:

Responsible for the day to day operations of a $100M Global Company, a

Fortune 500 Public Corporation. My focus while with SL Power Electronics

has been on changing my organizations culture so that each employee has a

sense of urgency and is committed to delighting our customers while

providing our shareholders a return on their investment.

ALFA LEISURE INC., Ontario, CA - 2004 -2007

Designer and Manufacturer of Luxury Class A Diesel Motor Homes, and 5th

Wheel Trailers.

President :

Responsible for creating and communicating, the strategic direction and

vision, while running the day-to-day operation for a $300M dollar business.

- Reduced product warranty cost in 12 months, by 41% through

implementing Lean principles on shop floor, and standardizing build

processes.

- Increased annual sales from $210M to $300M over a 2- year period thru

establishing dealer training network and improved product quality.

ECLIPSE AVIATION CORPORATION, Albuquerque, NM, 2001-2004

Privately held startup airframer and manufacturer of Eclipse 500 jet.

Corporate Vice President Operations:

Recruited to apply lean manufacturing methods learned at GM and Toyota to

mass-produce airplanes. Developed business plans, introduced best

management practices, and set up systems and procedures. Found suppliers

who can accommodate high rate production needs by courting automotive

suppliers rather than aeronautical. Hand picked 11 team leads. Training the

trainers and cross-training workforce. Achieved and exceeded efficiency and

productivity objectives. 7 direct and 124 indirect reports.

. Rolled first Eclipse 500 jet off of production line 8/02.

. Booked more than 3,000 orders for Eclipse Jet by 9/9/02.

WOLVERINE MANUFACTURING INC., Phoenix, AZ, 1999-2001Precision aerospace and

commercial manufacturing company.

President and Chief Executive Officer

Purchased 12,000 sq. ft. manufacturing facility to provide parts for Allied

Signal. Improved quality over previous supplier.

. Increased business 25% over previous owner by soliciting top-secret

Raytheon missile project.

. Improved quality 27% and on-time delivery 18% by using internal

process maps and waste elimination.

ALLIED SIGNAL AEROSPACE, Engines Division, Phoenix, AZ, 1997-1999

Manufacturer of gas turbine engines, and auxiliary power units. Customers

include Boeing, Southwest Airlines, Gulf Stream, and Cessna. Merged with

Honeywell in 1999.

Group Vice President

Managed vision, direction, and execution of operations at 7 global sites.

Determined strategic planning needed to direct operations. Spearheaded

worldwide quality, 6 Sigma, Lean Manufacturing initiatives and customer

satisfaction and retention. Built strong vendor relationships. P&L

oversight of $2.6 billion, with 23 direct/3000 indirect reports.

. Defeated effort to unionize Phoenix plant by meeting individually with

1,500 employees and asking them to give management a chance. Improved

morale 20%.

. Saved Boeing ($800,000,000 client/45% of Division profits) by

identifying root cause of problems and improving quality

XEROX CORPORATION, East Rochester, NY, 1992-1997

Vice President, Quality and Customer Satisfaction, Engineering Systems

Division, Rochester, NY, 1995- 1997

Sold digital scanners, copiers, and plotters to engineering and

architecture firms. Customers included GM, Philips Electronics, and

Textron.

Oversaw ( 4 ) 7/24/365 call centers globally. Managed global quality

within distribution segments that included Office Max, Fry's Electronics

and Best Buys. Drove external customer satisfaction and internal quality

with $800M budget and 7direct and 604 indirect reports.

. Xerox Engineering Systems ranked #1 throughout $16 billion dollar

corporation for employee satisfaction and motivation due to initiation

of better group interaction and communication..

N.U.M.M.I., General Motors/Toyota Joint Venture, 1990-1992.

First joint venture between a major U.S. and Japanese automotive company in

America that allowed GM to learn, first-hand, how Japanese built quality

vehicles efficiently and gave Japanese continental U.S. manufacturing

location. Assembly Plant Manager, Nagoya, Japan and Fremont, CA

Managed daily operations of 800 employees involved in assembly of Geo Prizm

and Toyota Corolla.

. 1 of 112 from a workforce of 500,000 employees selected for N.U.M.M.I.

program in 10 years.

General Motors /Toyota Motors Corporation Nagoya, Japan, 1988-1990; General

Motors Corporation, Detroit, MI, Industrial Engineering Manager, 1985 -

1988, Strategic Planning, 1984-1985, Rate Transportation Specialist, 1983-

1984, Material Management Analyst, -1983, Labor Rep.-1982, Prod Supv. 1980-

1981.

EDUCATION

University of Michigan, Ann Arbor

MBA, - Industrial Relations 1982 and BA in Psychology, 1980; Division 1

Football; Academic All-American

Attended Thomas M. Cooley Law School, 1987- 1988

Harvard Business School, Cambridge, MA, 1995

Advanced Managers Program - International Senior Managers Program Selected

from field of 2,000 at Xerox. Requested by 168 peers from 42 countries to

speak at graduation ceremony. Asked by two Harvard professors to lecture on

Toyota Production System and N.U.M.M.I. application.

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