Customer Service Administrative Assistant

MISS L. MORRIS

*** ******** ******

Plainfield, NJ 07060

Phone: 301-***-****

*************@*******.***

CAREER PROFILE:

Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety of

challenges and responsibilities.

SKILLS:

• Software: All Microsoft Office Programs

• Planning and Scheduling

• Written Communication

• Customer Service

• Internet Research

• Interdepartmental Coordination

• Telephone Reception

• Purchasing

• Balancing Accounts

• 60 wpm Typing Speed

• Office Equipment: Scanner, Copier, Fax, Multi-line Telephone

EXPERIENCE:

ADMINISTRATIVE ASSISTANT March 2003 – Present

ACCOTINK ACADEMY

8519 Tuttle Road

Springfield, VA 22152

• Type, edit and revise correspondences, e-mails, and documents with correct grammar, punctuation, and

spelling using the Internet and Microsoft Word daily.

• Compile files of new students with correct enrollment paperwork (transcripts, physical, release of

information forms, previous report cards, evaluations, etc.)

• Maintain files with correct and updated information for 180 students.

• Schedule dates and times of tours and intake visits of potential students, their guardians, and other

school visitors.

• Maintain active outreach and collaboration efforts with parents, lawyers, schools, and other staff

members through verbal and written communication daily.

• Develop and update spreadsheets and financial tables using Microsoft Excel.

• Responsible for balancing numerous accounts and depositing funds into department's bank account in

amounts excess of $500.00.

• Responsible for processing expense reimbursements.

STORE WORKER/CASHIER May 2008 - August 2009

BOLLING AIR FORCE BASE COMMISSARY

185 Chappie James Blvd.

Washington, DC 20032

• Assisted cash office managers by correctly balancing cash register tills.

• Counted and prepared bank deposits in amounts excess of $1000.00 daily

• Assisted over 100 customers daily by ringing up purchases and issuing refunds.

SALES LEAD/KEY HOLDER March 2006 - August

2007

THE LIMITED

6500 Springfield Mall

Springfield, VA 22150

• Provided polite and professional customer service to between 50 – 100 customers daily.

• Assisted customers by ringing up purchases and issuing refunds.

• Supervised 2-3 part-time sales associates during scheduled shifts.

• Responsible for submitting supply orders weekly.

• Responsible for managing a supply budget of $1000.00 monthly.

EDUCATION:

BACHELORS OF LIBERAL ARTS

SOUTHEASTERN UNIVERSITY

Awarded Degree in December 2005

Cumulative GPA: 3.5

Member of Zeta Phi Beta: national sorority

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