Manager Project
Resume:
VIRGIL H. NIX
*********@*****.***
SUMMARY OF QUALIFICATIONS
A solutions oriented Workplace Learning and Performance professional with
extensive management, training, support, and development experience.
Practical knowledge of Adult Learning Theory and Instructional Systems
Development. Also skilled at problem resolution and coaching.
Past successful roles include:
Technical Trainer Technical Support Manager
Software Trainer
Field Service Engineer Telecom Manager Training
Manager
Sales Support Specialist Sales Application Specialist
Project Manager
Knowledgeable and experienced with:
Electronic products Control software
Instructional Design
Electromechanical products MS Office Suite MS
Windows
Oracle Lotus Notes Adobe
Acrobat
EPIC WebX
Seeking an opportunity to apply these experiences and skills to enhance
client and company growth and profitability.
PROFESSIONAL EXPERIENCE
Kaiser Permanente Health Connect, Emeryville, CA
2009-2010
Learning Consultant
. Provided "EPIC" Electronic Medical Records software training to
Clinicians at Northern CA. Kaiser Permanente Hospitals that
transitioned from paper records to EMR.
. Contributed to the successful EMR transitions of Ten Kaiser Facilities
in Northern CA.
. Provided ongoing new hire training throughout Northern CA.
Workplace Learning and Performance Consultant, Lincoln, CA
2007-2009
. Co-facilitated the ASTD CPLP learning system for future CPLP
candidates.
. As the Program Director for ASTD Sacramento, negotiated contracts with
vendors and facilities. Reviewed and selected topics, venues, and
presenters for monthly programs.
Ingersoll Rand Security Technologies, Education Services-Carmel, IN.
2005-2007
Training Manager for Biometrics
. Developed and facilitated training courses globally. Dramatically
enhanced product recognition and consistently received positive
management and customer feedback.
. Created and administered tests and lab exercises to verify learning.
. Collaborated with the product manager, sales, engineering and clients
worldwide for new product development.
. Assessed learning requirements and delivered training as needed.
Virgil H Nix Resume
Page 2
Ingersoll Rand/Recognition Systems, Campbell, CA.
2000-2005 Technical Operations Manager
. Managed teams comprised of repair technicians and call center agents
Guided the creation and implementation of a new RMA software
application and pricing structure that decreased product repair turns
from four weeks to two days and increased repair department revenue by
41%.
. Selected and implemented an new ACD system that reduced call center
abandoned and dropped calls to less than 3%
. Provided factory product training, and met full diversity of needs
providing customized training to diverse groups from hospital
facilities personnel to Russian rocket scientists.
Pacific Bell, Santa Clara, CA.
Manager, Network Services Installation and Repair
1999-2000
. Managed a team of 20 field installation and repair technicians and
temporarily provided leadership to another team of 20. Provided
coaching and development.
. Point of escalation and resolution for customer satisfaction issues.
. Worked with the union to resolve labor issues.
Mosler Inc., South San Francisco, CA.
1990-1999
Branch Manager
. Managed Branch P&L, including new revenue generation in the form of
service contracts, sales support and sales leads.
. Provided leadership for ten Field Service Technicians and two
Administrative Personnel.
Installation and Service Supervisor
. Directed multiple installation projects simultaneously
. Supervised service technicians, installation crews, and various
subcontractors. Also provided technical support and employee
performance guidance.
Sales Application Specialist
. Provided product applications support on large project bid
specifications as well as product training for sales and clients
including software applications training.
Project Manager
. Provided project management for several large campus security
installations
. Developed and led a team to replace and standardize electronic burglar
alarms for a large bank consolidation throughout the state of
Washington and portions of Oregon.
EDUCATION/TRAINING/PROFESSIONAL ASSOCIATIONS
University of Phoenix, San Jose, CA. BS, Business Management
United States Navy, Treasure Island, CA. A.A. Electronics(Equivalent)
Sacramento State, Training Needs Assessment, Evaluating Training Impact,
Kaiser Permanente Health Connect, EMR Certificate of Acheivement
Ingersoll Rand, Carmel, IN. Train the Trainer on electronic security
software and hardware
Pacific Bell, Oakland, CA. Installation and Service for Managers.
American Management Association, San Francisco, CA. Project Management
Mosler Inc., South San Francisco, CA. Branch Management Training, Train
the Trainer, Technical Training on most electronic security products.
American Society for Training and Development-Local and National Chapters
Sacramento Area Organization Development Network
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