Project Quality Assurance

SAHJAN "Nick" GEORGE

**** ***** **** **., ****# *01, Tampa, FL - 33610 Cell: (405) 408-

**** *****:

*********@*******.***

OBJECTIVE:

Masters degree holder seeks opportunity to leverage my successful track

record of managing high level global projects by applying the Systems

Development Lifecycle (SDLC) process, the Project Delivery Framework (PDF)

methodology and jointly working with management, project teams and clients

using, to deliver quality products on time and within budget. In addition,

my experience as Lead Applications Developer, Quality Assurance Analyst,

and communication skills, in concert with the experience of working with

Domestic and Global business and technical teams to accomplish my project

goals.

CAREER HIGHLIGHTS:

Results oriented Project Lead, specializing in building and leading global

teams to deliver quality products within tight timelines and budgets.

Consistently successful in working with employees at all levels within

JPMorgan and with clients to formulate strategic plans and develop

solutions for multifaceted projects that increase efficiency, productivity

and profitability for the organization.

PROFESSIONAL EXPERIENCE

JPMorgan -Treasury Security Services, Account Clearing House Division

Tampa, Florida

Quality Assurance Client Implementations, TSS U.S. ACH 2009 -

Present

JP Morgan & Chase Co. -Treasury Security Services, ACH Division Tampa,

Florida

Project Lead, Application Development, TSS Global ACH 2005 - 2008

Budgeting, Project Management & Quality Assurance

Projects:

. Project Lead - Analysis, Design, Implementation project phases on

multiple Global ACH System projects ranging from simple to complex to

support Europe Middle East & Asia (EMEA), Mexico & Canada.

. Participated in project kickoff meetings during JPMorgan - Eastern

European expansion project.

. Collaborated with domestic and global clients - during design, on

boarding and PVT (Production Verification Test) phases of projects.

. Established customer satisfaction through effective and timely follow-up

on projects.

. Work with new JP Morgan Implementation and Project Management teams for

successfully on-boarding new and existing commercial clients.

. Work with new JP Morgan Implementation and Project Management teams for

successfully on-boarding new JP Morgan commercial clients.

. Partnered with teams and management in U.K. to design Project Delivery

Framework (PDF) methodology - minimize impact to internal and external

customers.

Operations Streamlining & Management

. Participated monthly in the Global ACH Capacity Review meetings with U.S.

and Global Operations teams.

. Customized solutions, revamped processes and improved teamwork to retain

critical customer accounts.

. Partnered with JPMorgan Client liaisons to complete client on-boarding

processes that resulted in successful implementations for our customers.

. Performed Production Support & Issue Resolution for 3 years.

. Participated in standardizing "Global ACH procedures" in Quality

Management Systems (QMS) representing the Tampa G-ACH AD team for

compliance with new standardized templates.

. Assisted Applications Development team in Pune, India with Key

Performance Indicators (KPI) Reporting.

Team Building, Motivation & Leadership

. Experienced in communicating and leading global teams.

. Organized & chaired team-building meetings among Technical project teams

to ensure team communication.

. Proactively cleared obstacles to sustain project progress.

Productivity & Performance Management

. Partnered with senior level managers to identify needs and goals, clarify

requests, manage expectations, act with foresight, plan for contingencies

and present options to attain business objectives.

. Managed technical project teams and provided regular updates to senior

executives.

. Worked with project teams and clients from different time zones (U.S.,

Canada, Europe, India).

. Effectively communicated expectations and set milestone deliverables for

Project teams.

Business & Training Presentations

. Trained team members in use of CTRL-M Automation tool.

PROFESSIONAL EXPERIENCE

HERTZ - RAC Division (subsidiary of Ford Motor Co.) Oklahoma City, OK

Project Lead & Programmer Analyst, TAS/ASAP, MIS Dept. 1990 - 2005

Critical Systems Helpdesk Representative, MIS Dept. 1988 - 1990

Budgeting, Project Management & Design

Projects:

. Pilot Team member for $80 million Business System Conversion from IBM &

HP3000 mainframes to Tandem NSK mainframe project

. Performed multiple Project Cost Analysis

. Performed Project Functional Analysis & Design using JAD (Joint

Application Development) methodology

. Supervised beta testing on projects, global release and rollout and

guided projects to meet timelines

. Performed Production Support & Issue Resolution a month-at-a-time for 13

years

Operations Streamlining & Management

. Worked with Coopers & Lybrand L.L.P., on project to create and implement

efficient documentation and programming methodologies.

. Provided support for critical business operations around the U.S.

PROFESSIONAL EXPERIENCE

UNIVERSITY OF PHOENIX - The Leading University for Professional Adults

Oklahoma City,

OK

Adjunct Professor 2003 - Present

Courses ( Fundamentals of Business Systems Development;

Enterprise Application Integration (ERP, CRM, MRP Systems);

Organizational Behavior

Business & Training Presentations

. Experienced in teaching Business & IT classes as an Adjunct Professor.

. Certified to teach online classes

. Certified to teach course in Critical Thinking

EDUCATION

. ISTQB & ASTQB Certified, 2009 U.S.A.

International Software Tester Qualification Board Certified

American Software Tester Qualification Board Certified

. VILLANOVA UNIVERSITY Philadelphia, PA

Project Management Certified

. OKLAHOMA CITY UNIVERSITY Oklahoma City, OK

Master of Business Administration (MBA); Minor in Management Information

Systems

. CENTRAL STATE UNIVERSITY Edmond, OK

Bachelor of Science (BSc) in Computer Science; Minor in Management

CERTIFICATIONS

. NSK, TDS, SQL, TACL - TANDEM Non-Stop & Hewlett Packard

LANGUAGES

. English, Arabic, Hindi, Malayalam

PROFESSIONAL ORGANIZATION/AFFILIATIONS

. JP Morgan Chase & Co. - President of Professional Networking Association

(PNA) Tampa, Florida

2008 - Present

Lead Role - Convinced, Negotiated, Collaborated, Planned and worked with

Corporate Diversity (N.Y.) and Global PNA Leaders to create sound

infrastructure

for the organization.

. JP Morgan Chase & Co. - Member - EAC, AsPIRE

Tampa, Florida

2006 - Present

. SunTUG HP

NonStop Users

- Tampa

Chapter

Tampa, Florida

2007 - Present

References & Work Details available upon request

Willing to Re-locate Domestically or Internationally

Contact this candidate