Software Technical
Resume:
Sylvia Grossman San Jose, CA *****
*********@*****.***
Overview: Technical Writer
A results-oriented writer adept at translating complex technical
functionalities into clear, easy-to-understand descriptions.
Experienced writer able to develop documentation baselines and able to
plan, design, research and write documents from scratch for delivery in
any media, including web-based.
* Possesses an aptitude for technology and a passion for learning
new technologies.
* Achieves productive and cooperative relationships with subject matter
experts and team members.
Software Skills:
. Text Creation/Editing: FrameMaker, Acrobat, MS Word
. Graphics Creation/Editing: Visio, Adobe Illustrator, Corel
Paintshop Pro
. Online/Web Creation: Quadralay Webworks, RoboHelp
. XTML Formatting: XML-DITA, XMetal
. UNIX and MS operating systems
Employment Experience
Silicon Valley Scribes, Owner. Website: www.siliconvalleyscribes.com
2009-Present
Contract technical documentation services for a variety of high-tech
clients.
Authored, edited, and formatted technical documentation for paper and/or
online publication on a contract basis for both technical and non-
technical audiences.
. Documented technologies include: Networking, Storage Solutions
including SAN and NAS, Image compression including MPEG, M-JPEG and
video streaming, Server Virtualization, Cloud Computing, Electronic
Design Automation, Embedded systems, System-On-A-Chip.
. Majority of clients have been enterprise software and hardware firms
which required a strong understanding of development cycles, tools,
and nomenclature.
. Written multiple documentation projects simultaneously, working with
aggressive deadlines, and deciphering complex engineering
specifications.
Cadence Design Systems, Sr. Technical Writer
2000-2009
Cadence develops electronic design automation software and hardware
for electronics companies worldwide.
* Proven performer at documenting complex technologies in hardware
and software in hard copy and online formats for audiences
ranging from engineers and administrators to non-technical
users.
* Primary author for the majority of technical documents for
installing and operating the company's flagship product.
Authored the hardware and software Install Guide, What's New,
Known Problems, Target Hardware guide, HDL Compiler, Debug
Browser Guide and ASIC Library Cell Reference by consulting with
engineers, reading technical engineering specifications, and
running the software. Produced relevant graphics in multiple
formats.
* Lead Writer for cutting-edge product aimed at penetrating new
market. Defined the document set, organized technical
information using raw data gleaned directly from engineering,
resulting in a full document set for market-ready product.
* Created a technical wiki for Field Service Engineers. Proposed,
championed, and authored content for a specialized technical
wiki site for Field Service Engineers, which became an essential
resource. This resulted in a significant benefit for customers
at product installation.
* Increased Cadence customer satisfaction index by defining and
implementing a user-centric focus for the Installation Guide.
Evangelized for the change, and designed a complete
reorganization of the legacy documents.
* Nurtured relationships with an ethnically and globally diverse
engineering and writing team to ensure smooth information flow.
Partnered with globally dispersed team members.
* Trained and experienced in structured authoring following DITA
standards for information mapping.
* Sole documenter of all hardware interfaces for multi-million
dollar emulation products used to create and simulate integrated
circuit designs.
Cemax-Icon, a Kodak Company, Technical Writer
1999-2000
Cemax-Icon develops MRI and X-Ray software.
* Increased the product literacy of physicians by documenting MRI
scans. Created User Guide and Quick Reference documentation for
medical imaging technology by using the software and consulting
with engineers.
* Documents instructed physicians how to manipulate MRI images,
how to create vectors, how to remove or enlarge vector areas,
and other medically important image manipulation. Edited and
altered MRI screen shots to remove patient data and to enlarge
medically significant areas.
Kraft Consulting, Contract Technical Writer
1999
Kraft Consulting is a content production firm.
Generated 30% more business by preparing a User Guide for Adobe
Fireworks, which instructed a staff of ten writers
and graphic artists on essential features to get them up to
speed at once for prospective clients.
University of California, Santa Cruz, English Teacher, Sunnyvale, CA
1999
University of California at Berkeley, English Teacher, Menlo Park, CA
Taught Effective Business Communication and Advanced Business
Writing to non-native speaking engineering professionals and
managers. Designed the class, researched and created the
curriculum and presented samples of essential communication,
such as employee reviews, White Papers, Product Reports, and
status reports.
Education
West Valley College: Fundamentals of UNIX, Fundamentals of
Networking.
University of Toronto, Ph.D. English Social History, University of
Toronto, Canada.
Cleveland State University, M.A., History; Magna Cum Laude B.A.,
Cleveland State University.
Contact this candidate