Customer Service Accounts Payable

Chenda Ouk

**** ******* **, *******, ** *****

(*09) 614 - 2027

*********@*****.***

EXPERIENCE

at&t Mobility, Atwater, CA

at&t Call Center in Atwater, CA 12/2009

- Present

Customer Service Representative

> Resolves customer questions, complaints, and billing inquiries with

the highest degree of courtesy and professionalism for both customers

and potential customers.

> Makes financial decisions to protect, collect revenues, and adjusts

customer's accounts in order to meet customers' needs while fulfilling

and exceeding company's expectations.

> Utilizes mechanized systems to initiate and complete service orders

and handles customer's requests.

Save Mart Corporate Annex, Modesto, CA

Pridestaff (Accounts Payable Department)

05/2009 - 09/2009

Accounts Payable Clerk

> Performed the tasks of an Accounts Payable Clerk; processed and

batched daily invoices.

> Experienced with AS400 database software and have exceeded with daily

sessions.

> Resolved any price or cost/deals discrepancies throughout the 240

stores they service.

> Effective communication skills internally and externally amongst

contacting vendors, store receivers, and store managers throughout the

day.

Stellar Nordia, Salida, CA

Stellar Nordia < Verizon Business < MCI WorldCOMM < GC Services

11/2000 - 03/2009

Customer Service Level I

> Delivered excellent customer service implementing consistency,

quality, and accuracy towards customers and potential customers.

> Experienced with CRM (Customer Relations Management) emphasizing on

delivering consistency within both external and internal environments

for the company.

> Processed calls for those who may be Deaf, Hard of Hearing, or Speech

Disabled.

EDUCATION

MBA Masters in Business Administration GPA:

3.00

With an emphasis in Project Management

Keller Graduate School of Management, Fremont, California

BSTM Bachelor of Science in Technical Management

With an emphasis on Business Information Systems

DeVry University, Fremont, California

University of The Pacific

Stockton, California

SKILLS SUMMARY

Proficient in MS Office 2010/2007/2003 Professional including MS Access,

Excel, Word, Outlook, Project, Power Point, and Publisher. Current typing

speed 92 WPM. Experienced and capable of delivering high, excellent

communication skills needed. Have applied various business and managerial

skills obtained throughout college along with various high level

programming courses. Achieved knowledge of the four Principles of

Management (Planning & Decision Making, Organizing, Leading, and

Controlling) and have consistently implemented these principles in life,

with family, acquaintances, and work organization. Well known for being a

very effective and efficient decision maker with strong leadership skills

within any organization and industries.

SYSTEM PROFICIENCY

Operating Systems

Windows 7, Windows Vista, Windows XP, WinNT, Win98

Software

Microsoft Office 2010/2007/2003, AS400, Adobe Systems: Photoshop, Acrobat,

Illustrator, Dreamweaver

Programming Languages

MS DOS, COBOL, BASIC, VISUAL BASIC, C++

REFERENCES

> Ranesh Chand

4324 Leckron Rd

Modesto, CA 95357

209-***-**** ~ ******.*****@*****.***

> Salomun Min

2201 London Circle

Modesto, CA 95357

209-***-**** ~ ****@******.**.***

> Jenny Chuc

1900 Oakdale Rd #105

Modesto, CA 95355

209-***-**** ~ *****@************.***

Contact this candidate