Customer Service Quality Control

[pic]

Objective: To find a purposeful position in which I can be creative and

take the lead.

[pic]

Work Experience

Awty International School

Substitute/Tutor February

**** - **** ****

. Conduct lesson plans and supervise children

. Review class materials with students and prepare them for their next

lesson

. Prepare study guides, quizzes and any other training materials to help

the student with subjects in which extra work is needed for good

comprehension and retention

NSI Marketing Services

Account Coordinator

May 2008 - February 2010

. Assist Account Executive with general account activities.

. Interface appropriately with the Account Executive on client/program

related issues.

. Monitor incoming mail flow of assigned accounts.

. Create and update Standard Operating Procedures outlining program

information necessary to properly manage and administer the program.

. Audit claims as specified by NSI Quality Control Manual, auditing

guidelines and each assigned accounts' Standard Operating Procedures.

. Manage claim activity/flow to ensure ad claims are processed as

specified in the Standard Operating Procedures, NSI Quality Control

Manual and NSI auditing guidelines.

. Maintain awareness of claim flow processing.

. Manage and verify check/memo run reports.

. Provide customer service support on assigned programs.

. Build strong relationship and consultative relationships with current

clients via email/telephone in both English and Spanish.

. Develop and maintain a working knowledge of clients' business.

. Perform reviews involving data analysis and presentation of

information to client

. Proactively support client needs, suggesting program improvements,

developing solid relationships with key client team members and senior

client decision makers.

. Write technical requests for client requested changes to their trade

promotion programs.

Allstate Insurance Company

Customer Service Representative

November 2005 - June 2006

. Assisted agent with general office duties

. Provided support to clients regarding their policies

. Create quote proposals to new and existing clients

[pic]

Education

Bachelors of Science in Business Management

GPA 3.04

Northeastern Illinois University

Graduation Date: August 2009

Some college coursework completed in:

. Design Fundamentals & Color Theory

. Drafting & Textiles

IADT (International Academy of Design & Technology) December 2004 -

December 2006

[pic]

Skills

. Bilingual in English and Spanish

. Proficient in Microsoft Applications (Word, Excel, PowerPoint,

Outlook)

. Strong written and verbal communication skills

. Strong math and analytical skills

. Excellent time management skills

. Detail-oriented

. Great at Multi-Tasking

. Team Player

. Creative Thinker

. Problem Solver

Karen Ramos

893 Walnut Ct Des Plaines, IL 60016 ~ *********@*****.*** ~ (224) 578-

5995

Contact this candidate