Customer Service Manager
Resume:
Dmitri Gleanco **** N Ballard rd. ap.***, Appleton, WI 54911
Primary 415-***-**** Secondary
*******@*******.***
CAREER OBJECTIVE:
To obtain an opportunity with a company that can leverage my experience and
my education for the benefit of the company.
EDUCATION:
ITT Technical Institute - Green Bay, WI
Associate of Applied Science - Computer Network Systems
Anticipated Graduation: June 2011
State University, Republic of Moldova, Europe
Information Technology (IT), Economics and Business: 2003 - 2005
College of Computer Technology, Republic of Moldova, Europe
IT and general studies: 2000 - 2002
SKILLS SUMMARY:
Operating Systems: Proficient in - Windows (98, ME, XP Pro and Home),
Fedora Red hat; Familiar with - Server 2000, Server 2003
Hardware: Routers, Switches, Wireless Access Points, PC Troubleshooting
and repairs, Tape and other backup devices
Software: Microsoft (Word, Excel, PowerPoint, Visio), Dreamweaver, Adobe
Photoshop, Antivirus
Networking: Proficient in - FTP; Familiar with - LAN, WAN, VLAN, OSI
Model, TCP/IP
Programming Languages: Proficient in - HTML; Familiar with C++, Java
Fluent in Russian; knowledge of German, Hebrew, Turkish & Romanian; good
organization skills; hardworking, adapts well to different work
environments; works well independently or as a team member; proficient in
computer skills and maintenance.
WORK EXPERIENCE:
Formosa Restaurant LLC, Bao Ju, Neenah WI January 2009- Still employed
Waiter
Baluca, Fox River Mall, Appleton WI
October2008 - January 2009
Owner
Fox Valley Golf Club, Appleton, WI
February 2008 - September 2008
Cook (Seasonal)
Victoria's Restaurant, Appleton, WI
October 2007- December 2008
Waiter
Kraft Foods/Jacks Pizza, Little Chute, WI
January 2007 - August 2007
Production Line
Emerald Coast, Miami, FL July
2006 - December 2007
Waiter/Cook
Mills LLC, New York, NY
December 2005 - July 2006
IT Technical Support/Broker
. Provided helpdesk and technical support for company's computers;
purchasing hardware, minor repairs, uploading programs.
. Assisted with upgrade of computer hardware every six months
. Trouble shooting problems; upgrading software.
. Maintained security on computer network including firewalls and
antivirus programs.
. Used Apache, Dreamweaver, and Adobe Photoshop to design and create
various websites for the company.
. Regularly update websites with current information.
. Designed, created, and distributed marketing materials to generate new
business using Photoshop.
. Took bids on currency and monitored fluctuation of currencies;
controlled and corrected work of the investment program.
Hunter's Lodge, Moldova, Europe
May 2004- October 2005
Assistant Manager/Customer Service
. Created schedule for 10 employees and monitored the staff to
produce quality work.
. Assisted staff with their job duties as Floor Manager including
coming in early, staying late, persistent, strong problem solver.
ADDITIONAL EXPERIENCE:
. For over ten years have worked on personal computers for friends
and family; including hardware and software installation, trouble
shooting, and networking computers.
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