Project Manager Software Engineer
Resume:
Career Summary
Drives predictable delivery of all IT releases, aligns goals, produces
continual process improvements, and organizes program information resources
and strategic planning. Manages cross-internal and external team
relationships and dependencies, reports status of program projects to key
stakeholders, including c-level executive teams and serves as the execution
expert.
Education Summary
V East Carolina University, NC
B.S, Computer Science
V UNITEK IT Education
.Net Application training
V Global Knowledge
Six Sigma,I
Experience Summary
V Program Manager at BCBSNC
2008 to Present
V Program Manager at Microsoft
2006 to 2008
V Project Manager/Sr Software Engineer at Hill-Rom
2002 to 2006
V Sr Software Engineer at Larson
2001 to 2001
V Sr Software Engineer at Nortel Networks
1998 to 2001
April 2006 to till date
V
April 2006 to till date
Skills Set
Area of Expertise
Over 12 years cumulative experience in the software industry
Over 8 years experience as a Program Manager, Project Manager and Resource Manager
Over 12 years cumulative experience in all phases of the software lifecycle
Proven sustained track record of delivering high-quality solutions on-time and on-budget
Extensive experienced in successfully driving cross departmental initiatives
Experience managing remote staff, including off-shore relationships.
Candidate must have extensive client facing experience.
Elizabeth Cruickshank Email : ***.********@*****.***
Program Manager Mobile :
Most Recent Professional Program and Project Highlights
II. Document Fulfillment System Replacement Project
Project Manager
This project was initiated to replace the current fulfillment
infrastructure, implement a balancing and prioritization system and work
load distribution.
Roles and Responsibilities
1. Manage a project team of >80 team members including 2 vendors and off
shore resources
2. Manage a >5 million dollar budget and >2000 task project schedule
3. Accountable for development of project schedule, quality of initiatives
and all project management responsibilities
4. Effectively communicate to stakeholders and C-level executive team
5. Manage scope, risks, change and issue resolution
Project Timeline Present (deploys in June 2010)
III. Visual Studio Developer Edition
Technical Program Manager for Visual Studio Debugger
This software package focuses on the Visual Studio developer tools for
Visual Studio including code metrics, profiling, code analysis and
debugging.
Roles and Responsibilities
1. Managed multiple projects for several releases and worked with
internal/external customers and partners
2. Created specifications, drove feature development, collected customer
requirements, prioritized team efforts, evangelized our product, and
managed dependencies
3. Presented project status to upper management and key stakeholders,
negotiated and developed contracts with internal partners, provided triage
on incoming bugs and served as the team subject matter expert
4. Drove team to an on-time delivery in spite of Vista and VS next
diversion initiatives
5. Developed an efficient way to track the product units feature/SCRUM
teams that resulted in a division-wide adoption
Project Timeline 2006 to Till 2008
I. HIPAA Program
Program manager
This program was initiated to replace the current HIPAA front-end
infrastructure with state-of-the-art technology that will robustly and
reliably replicate the existing functionality as well as position BCBSNC to
remain compliant with known federal and Association standards that govern e-
commerce transactions.
Roles and Responsibilities
1. Manage HIPAA Program which entails managing a team of project managers
and accountability for the portfolio of projects
2. Provide leadership and ensure compliance with budget, schedule,
processes and standards
3. Resolve, scheduling, resourcing, and scope, conflicts and problems among
projects and programs
4. Responsible for assessing and assigning projects
5. Responsible for obtaining, allocating, deploying resources to projects
and overall responsibility for the efficient delivery of projects
6. Responsible for upper level stakeholder and C-level executive team
communication
Project Timeline Present
"Summary of Program Management Achievements "
V Developed and implemented a strategy for addressing customer feedback
channels that resulted in a 60% improvement in days to answer/respond
rate and a 10% increase in customer satisfaction without affecting
productivity
V Pioneered a contract with a new technology owner that resulted in the
successful deployment of first install-free debugger introduced into
the market
V Consistently drove the team to early delivery on each milestone during
the product cycle resulting in a 2-week timesaving
V Resolved several difficult field issues at customer sites that
resulted in customer satisfaction letters
Professional Highlights
. Successfully managed and deployed on - time and on - budget multiple
large projects simultaneously
. Manage a department project methodology development and integration
office along with the HIPAA program
. Manage remote staff, including off-shore relationships.
. Continuously provide clear communicate with clients and C-level
executives
Elizabeth Cruickshank,
Program Manager
Software Engineer Career Highlights
V Contributed to the development team and helped establish and drive the
strategic objectives while managing the tactical efforts
V Responsible for the departmental management of the Embedded team which
included hiring, and performance reviews
V Helped establish and drive the strategic objectives as well as
managing the tactical efforts
V Developed in C++, Java, .Net and VB programming languages
Personal Highlights
V Productive worker with solid work ethic who exerts optimal effort in
successfully completing tasks.
V Innovative problem-solver who can generate workable solutions and
resolve complaints.
V Dependable, responsible contributor with committed to excellence and
success.
V Energetic performer consistently cited for unbridled passion for work,
sunny disposition, and upbeat, positive attitude
V Results-driven achiever with exemplary planning and organizational
skills, along with a high degree of detail orientation
V Interpersonal communication skills with both technical & non-technical
audiences.
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