Quality Assurance Engineer

Andres Ibañez

**** ** ****. ****** • Seattle, WA 98107 • 206-***-**** • ********@*******.***

SUMMARY OF QUALIFICATIONS

Enthusiastic results-driven MBA professional with extensive IT industry experience. Creative thinker and

analytical problem-solver. Customer-focused, well organized self-starter with effective customer-service

skills and demonstrated ability to build relationships. Effective working independently and as a team

member. International and cross-cultural experience. Bilingual Native Spanish speaker from Spain.

• • •

Technology Management Project Management Software Localization

• • •

Team Leadership Communications Quality Assurance

• • •

Business Processes Problem Solving Testing

EXPERIENCE

MBA - Technology Management Student, City University of Seattle, Bellevue, WA; October 2008 –

Expected September 2010

Global Tech Support Operations Analyst, Panda Software - Bilbao (Spain); May 2007 – April 2008

Responsible for worldwide technical support improvement. Provided documentation for all the

subsidiaries around the world, work procedures, specifications, guides and reports.

Analyzed Technical Support Operations worldwide to detect and report deficiencies and needs.

Defined, planned and managed improvement goals and action plans increasing customer

satisfaction.

Developed and monitored control reports ensuring teams operated within internal service levels.

Audited subsidiaries worldwide, evaluating structure, functions, training needs and support quality.

Analyzed and understood data flows and systems utilization of the data. Leveraged technology to

improve productivity and data quality.

Software Localization Engineer (Contract position), Microsoft Corp.– Redmond, WA; 2006 – 2007

Responsible for Software Localization process and Localization Kit functionality. Tested pre-release code

and helped to debug the product prior to shipping.

Drove the localization process for Speech Recognition Software from English into Iberian Spanish.

Worked closely with testing to assess localizability and uncover localization bugs.

Supervised the overall process ensuring bug fixes were appropriate.

Facilitated communication of software localization and tools strategy with localization teams.

Performed spot-check QA on externally localized pieces to ensure technical accuracy.

Localization Specialist, QA Engineer, Team Leader, Emerson Kennedy – Redmond, WA; 2001 –2006

Responsible for Localization testing and quality assurance of handwriting recognition software. Leader of

the Spanish Software Localization Team.

Found and reported functional bugs in data processing programs to further increase both reading

capacities and recognition rate of software.

Proofread and analyzed Spanish manuals and helped text files to be part of handwriting recognition

software release.

Coordinated source text creation and translations as content manager for websites and documents.

Assisted localization of websites - edited, proofread, reviewed and analyzed content.

Financial Auditing Assistant, HLB International – Barcelona (Spain); 2000 – 2001

Responsible for external financial auditing functions for multinational companies.

Analyzed and checked Financial Statements.

Prepared and revised annual Auditing Reports.

Andres Ibañez 206-***-**** • ********@*******.*** Page 2

Advised clients in financial accounting and tax matters.

Conducted client annual stock inventory.

Created and translated manuals and catalogues for HLB International and clients.

Carried out Market Surveys for international companies seeking establishment in the Spanish

market.

Financial Accounting Assistant, Consejeros Tributarios, S.L. – Santander (Spain); 1999 – 2000

Responsible for managing bookkeeping for clients.

Prepared work to be processed by gathering, sorting, and organizing data and documents.

Completed accounting transactions by verifying transaction information - scheduling and preparing

transactions, posting to ledgers and journals, obtaining authorizations.

Maintained historical records by preparing and filing documents.

Performed month-end closing and financial reporting duties including accruals, adjustments,

reconciliations, and variance explanations and documentation.

EDUCATION & TRAINING

Master in Business Administration (MBA), Emphasis in Technology Management, City

University of Seattle – Bellevue, WA; Expected September 2010.

Certificate in Financial Auditing, Universitat Politècnica de Catalunya – Barcelona (Spain);

December 2000.

Certificate in International Trade, Instituto de Formación y Estudios Sociales (IFES) – Santander

(Spain); December 1999.

Bachelor of Science in Business, Management and Economics, Concentration in International

Business Administration, State University of New York (SUNY); August 1997.

Member of the winning team of a contest of a business plan, Cantabria Chamber of Commerce and

Industry – Santander (Spain); June 1997.

Risk Analysis and Management Seminar, Escuela Superior de Negocios (ESNE) – Santander

(Spain); November 1996.

TECHNICAL & LANGUAGE SKILLS

MS Windows, MS Office (Word, Excel, Power Point, Access, Outlook), WordPerfect, Lotus 123,

Lotus Notes, MS FrontPage, HTML, MS Localization Studio, MS Product Studio, MS Project.

Bilingual: Fluent in both English and Spanish. Knowledge of German and Catalan.

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