Project Manager Customer Service

Marketing Financial Analyst

Area of Interest ( Marketing Research

Quantitative & Qualitative Research ~ Statistical Analysis ~ Presentation

Dedicated marketing specialist/professional with three years of progressive

experience in quantitative and marketing research environments. Interested

in pursuing a challenging yet rewarding career within companies that would

utilize extensive customer service and strategic marketing skills, with

strong ability to think outside-the-box. Possess technique and strong

research abilities to keep up with marketing strategies and corporate image

as well as discover new and innovative ways of communicating sophisticated

corporate marketing push-through. Highly regarded for punctuality and time-

management skills for meeting critical deadlines. An articulate

communicator; adapt quickly to new circumstances and environments. Well

versed in English and Romanian languages.

Qualifications Summary

Communication Skills ~ Capably interact with all organizational and

cultural levels

Highly Organized ~ Expert at multi-tasking and prioritizing multiple

tasks

Flexible and Adaptable ~ Assimilate quickly in transitions to maintain

productivity

Resourceful Problem Solver ~ Adept at analyzing problems, then

formulating solutions

Detail-Oriented and Conscientious ~ Keen eye for errors/details;

strive for flawless output

Technical Proficiency ~ MS Office Suite, FrontPage, SPSS, and

Photoshop

Professional Experience

Marketing Research Associate Call Center International LLC Troy, MI

2007-Present

Marketing Conduct full spectrum of research projects, which include

Management understanding market trends, coordinating customers' needs

for new and existing products/services, fulfilling customer

satisfaction, and identifying the effectiveness of marketing

materials.

Design questionnaires for CAPI as well as online and personal

interviews while working closely with the IT department to

ensure data accuracy.

Quantitative Analyze quantitative data by utilizing t-tests, univariate,

Market Research and multivariate analyses of variance as well as regression

analyses methods.

Develop strategic recommendations based on research findings

for clients in collaboration with management.

Client Relations Follow up with clients regarding services rendered to ensure

customers satisfaction.

Team Collaboration Proactively coordinate with management, IT Department, and

other employees to ensure performance productivity and

achieve company goals.

Other Experience

Financial Analyst NECC TELECOM INC Jeffersonville, IN 2004-2007

< Constantly evaluated and analyzed company's performance, as well as

participated in purchasing negotiations with targeted companies.

< Prepared business plans and conducted financial forecasts for

different projects, such as expansion of business and wireless

communication business; projection of landline business' long-term

performance; and execution of financial due diligence on telecom

companies prospected for merger/acquisition.

< Played a significant role in performing quarterly benchmarks for the

company, which involved thorough search of information regarding

competitors' business status/activities and how this information

becomes helpful for the company.

Purchasing Engineer ZOPPAS INDUSTRIES ROMANIA S nnicolau Mare, RO

2000-2001

< Oversaw annual factory inventory, including administering of daily

orders and deliveries of materials.

< Outsourced domestic suppliers for certain raw materials, and

maintained continuous connection with suppliers.

< Functioned as project manager for implementation of local production

on particular supplies manufactured in Italy, which led to significant

reduction on cost of goods by 40%.

< Liaised between engineers and workers to facilitate the development of

manufacturing equipment.

Systems Engineer TIRADA SRL Timisoara, RO 1998-1999

< Facilitated installation and maintenance of computer networks for end-

user clients as well as setting up of software and other applications.

Education

Certificate Graduate Program in Marketing

FAIRFIELD UNIVERSITY Fairfield, CT

Expected Graduation: 2011

Master of Business Administration

Major in Management Consulting and Finance

University Of Connecticut Storrs, CT 2004

Master of Science in Marketing and Management 1999

Bachelor of Science in Management 1998

Polytechnic University, College Of Management in Production Romania

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