Engineer Customer Service

William (Bill) L. King – Network Engineer

*** ****** **., *** ****, CA 95133-2692 408-***-**** ****.****@********-****.***

OBJECTIVE

• Network Engineer

TECHNICAL KNOWLEDGE

Seeking a Network Engineer position with an organization that will benefit from extensive experience and

expertise in the following areas:

• Firewall/VPN - Cisco ASA/PIX/FWSM, Juniper Netscreen ISG/SSG/NS)

• Load Balancers - Citrix Netscaler.

• Wireless - Cisco Wireless Mobility Appliances.

• Local Area Networks Devices (LAN) & Wide Area Network (WAN)

• Network hardware, Cisco routers - 2800, 3800, 7200 series.

• Network hardware Cisco Catalysts L2/3 switches - 2900, 3500,3700, 5500, and 6500 series.

• Networking Protocols: Layer 1- Ethernet, Layer 2 - IEEE:802,1Q, 802.3, 802.11, Layer 3+ IP - BGP4, OSPF,

EIGRP.

• Knowledge of various operating systems - Linux, Solaris, Win XP.

SELECTED ACHIEVEMENTS

Achieved 99% enhanced access improvement after wireless WLAN deployment within

corporate and remote offices.

Achieved 25% forecasted improvement in IT efficiency through careful research of technical standards

Received certificate of recognition for role in network migration project

Reduced operational costs by carefully selecting and testing new technologies

Achieved up to 50% network performance improvement with upgrade projects

Achieved up to 100% customer satisfaction rating associated with system/network support

Significantly enhanced customer loyalty with effective technical solutions

Achieved 80% on-time product delivery by improving corrective procedure for QA testing

Awarded Master Technician Citation by the U.S. Air Force

PROFESSIONAL PROFILE

Entrepreneur, self-sufficient business man

Analytical approach to resolving technical challenges

Resourcefulness and creativity in problem-solving

Ability to communicate effectively with individuals at all levels

Planning skills and ability to multi-task under pressure

Proven ability to complete projects within time and budget constraints

Leadership, team-building and training capabilities

Ability to quickly establish rapport and engender a sense of trust and authority

Adaptability and willingness to learn new skills

Former Top Secret Clearance

EMPLOYMENT HISTORY

OPENWAVE SYSTEMS, INC. 2006 – Present

Redwood City, California

IT Network Engineer– Network Support (2006-2010)

• Consolidate Development LAN Core Switches.

• Oracle Network Redesign & Implementation Project.

• Redwood City Network Consolidation Design/Deployment Project: This involved planning/ implementing a

global Re-IP effort to support integration move from San Francisco Co-Lo to Openwave corporate

headquarters site. This involved, scoping of overlapping IPs, re-issuing of new IPs, and identifying/correcting

firewall and load balancer dependencies.

• Deployed and managed Cisco Wireless Mobility Project: Cisco Wireless Controller Management System,

Wireless LAN Controllers, Cisco Wireless LAN Locator Appliance, Aironet 1230 Access Points for Wireless

Project

• Provide 1st & 2nd level Network Engineering IT support for the following services: Provided day-to-day support

for all network related outages and problems, working after hours to implement network changes and new

customer requests. Provided clients with network design, reviews, validation, and implementation assistance

o VPN rule support

o Firewall rule support

o Remote Access support

o WAN/Internet support.

DNS IP address management/support.

o

Cisco switches L2/3 management/support for Data Center & labs.

o

William (Bill) L. King – Network Engineer

EMPLOYMENT HISTORY Page 2

OPENWAVE SYSTEMS, INC. (Excell Data, Contractors Agency) 2005 – 2006

Redwood City, California

IT Systems Administrator Contractor – Network Support (2005-2006)

• Provided asset logistic support during Openwave move project

• Configured and installed console/terminal servers for Openwave move project

• Provided technical support for the Giga-Beam and Terabeam on Openwave move project

• Configured and installed the Cisco 802.11 Bridges during the North/South MPOE Project

• Provide 1st -level Network Engineering IT support for the following services:

o Cisco switch port configuration support

JURYO VENTRURE, INC. 2002 - 2005

San Jose, California

Business man - Wireless/Cellular Retail Store (2003-2004)

• Wireless-Edge, located in Castro Valley, California, provides extensive quality wireless/cellular products,

and solutions, reliable and professional technical support, and customer service through a "Win-Win"

principle by embracing sound ethical business practices.

• The keys to my success includes:

o Excellent customer service

o Grow and maintain a referral network of customers

o Focus expertise in wireless products and programs

o Rapid response to customer problems with product or plan

Entrepreneur - Wireless/Cellular Corporation Development (2002-2003)

• Developed a corporation that offer customers the highest quality wireless/cellular products and services by

empower consumers with accurate information and personal customer service

SUN MICROSYSTEMS, INC. 1995 – 2002

Santa Clara, California

IT Systems Technologist – Global System/Network Support (2000-2002)

• Tested and maintained wireless LAN connectivity during network pilot impacting some 600 end users

• Researched and documented U.S., European and Asian technical standards to reduce redundancy and

streamline processes for global operation

• Provided technical support during AT&T migration project

IT Systems Technologist – LAN/MAN Support (1998-2000)

• Developed, reviewed and approved network designs for 3 major campuses and 15 small sites

• Managed implementation plans, tested and configured equipment and evaluated new technologies

• Provided 2nd-level LAN support

• Managed network upgrade for 200 end users, implementing new equipment and infrastructure

IT Systems Technologist – Systems/Network Administration (1996-1998)

• Provided technical support to 1200 end users and ensured LAN/MAN connectivity

• Installed hardware and software, performed data backup and created/terminated Internet/Intranet accounts

• Coordinated large-scale network architecture upgrade project

Technical Support Engineer – Sun Service (1995-1996)

• Provided technical support on UNIX OS, applications and hardware

• Developed technical solutions for customer problems, including RDB applications

RICOH CORPORATION 1990 – 1995

San Jose, California

Associate Engineer – Strategic Printer Platform Development Group

• Managed R&D and QA labs; provided technical support for design engineers

• Diagnosed and resolved corrective procedure implementation for QA testing

William (Bill) L. King – Network Engineer

EDUCATION Page 3

Associate of Science – Electronics/Microcomputer Technology 1991

Mission College – Santa Clara, California

MILITARY EXPERIENCE

UNITED STATES AIR FORCE

Cheyenne, Wyoming

Technical Instructor – 90th Strategic Missile Wing Team Training Branch

• Performed troubleshooting, inspection and repair of launch facility security system

• Developed and delivered training for Site Security Maintenance Technicians

PROFESSIONAL DEVELOPMENT

• Drake Certified – Solaris 2.x • Solaris 2.x Server/Systems Administration

• UNIX SunCluster Server Administration • Cisco OSPF Solutions and ATM Solutions

• UNIX Volume Mgr w/SPARC Storage Array • Cisco Internetwork Troubleshooting

• UNIX Shell Programming • Intro/Advanced Cisco Router Configuration

• Introduction to Project Management • Implementing Secure Converged WAN

TECHNOLOGY

• Solaris • •

Sun Cluster TCP/IP Protocol

• Linux • •

Sun Enterprise Cisco: L2/L3/L4

Systems

• UNIX • •

NetScaler SSL-VPN NFS,DNS,DHCP

• Firewall:Pix/Netscreen • SSL, VPN, IPSEC

• Sun File Systems

REFERENCES

Ken Hung - 408-***-**** Rick Freudenberger - 408-***-**** George Ribeiro- 650-***-****

Principle Engineer Business Partner/VP Network Services Manager

National Semiconductor, Inc. Environmental Strategies Consulting, LCC. Openwave System, Inc.

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