Customer Service Manager

ALGERT KUQO

***** ******** *****

MACOMB, MI **044

T: 586-***-****

E: ******@*******.***

PROFILE:

Throughout my career and knowledge from school I have gained the necessary

knowledge skills and experience to excel in this desired position. During

my career of managing 20 colleagues as well as assist the executive, it

taught me to be responsible, expandable and knowledgeable. It taught me to

not only manage others but manage myself as well. Being an assistant to not

one but 6 other colleagues as well as an assistant to the executive

management, I learned to juggle different schedules, handle simultaneously

different tasks at once and manage my time efficiently. Throughout my 4 1/2

years in Comerica Bank I excelled in customer service, met and superseded

sales goals, mastered the position of a legal analyst/assistant, while I

excelled in general secretarial and office duties. In me you will find a

colleague who is professional with strong communication skills, a team

player, upbeat, friendly and outgoing personality, a very quick learner and

one who tends to detail and organization.

KEY ACHIEVEMENTS:

. Gained knowledge and experience as a legal analyst. Learned legal

terminology as well as the legal process. Handled different duties and

different tasks that a legal analyst would.

. Assisted 6 colleagues with everyday duties of handling their

schedules, answering their phones and assisted them in any way to help

them perform their job sufficient and efficient.

. Managed 20 colleagues, handled different duties as an assistant

manager while assisted the manager to meet deadlines, goals and

perform their jobs proficient and efficient.

CAREER HISTORY:

Comerica Bank (Legal Department) Dec 07 - Present (Legal

Analyst/Assistant)

Handled subpoenas, summons, court orders, and all other formal services as

well as legal research, generated reports, and handled case files along

with sensitive information. Drafted letters, memoirs, correspondences,

court documents and other legal documents, while working with and assisting

attorneys and team members to meet goals and deadlines. Provided excellent

customer service and leadership to team members by setting up and held

meetings to encourage other team members to meet deadlines, goals, and

maintain a professional environment. Worked with different federal agencies

handling a variety of legal situations.

Comerica Bank Feb 2006 - Dec 2007 (Customer

Service Representative II)

Customer service specialist, cash management, generated reports, organized

team members for company goals, exceed sales goals. Answered a multi-line

phone, set up and held different team meetings, and worked closely to

supervise team members to maintain a professional work environment, managed

team members to meet deadlines, sales goals and handle daily duties in a

timely and professional manner. Worked with clients to provide excellent

customer service.

Koppy Corporation Jan 05 - Feb 06 (Design Engineer

Assistant)

Assisted design engineers for drawings, scheduled and organized their

complex activities such as meetings, travel requirements, and department

activities for all members of the senior engineer team as well as answered

and handled their phone calls cordially, and courteously. Filed, generated

and handled different reports, minor accounting, office organizing. Handled

expense reports as well as accounts payables. Handled customer records and

provided information to the engineers as needed.

Sherpa Business Solutions Mar 03 - Dec 05 (Assistant Manager)

Managed 20 team members, order taking, appointment scheduling, company goal

oriented leadership, assisted upper management, utilized company's

resources to organize healthcare claims. Answered-multi line phone, filed

different paper work, assisted clients, and many other receptionist and

secretarial duties.

Education:

Fall 2006-Current

Oakland University

Business Management/Marketing

Sep 2004 - Spring 2006

Macomb Community College

Business Management/Marketing

~ Associates Degree ~

Computer Skills:

. All Microsoft Windows Operating Systems from 95 to Windows 7.

. All Microsoft Office Suite 2003, 2007 applications such as: Word,

Excel, PowerPoint, etc...

. Apple Mac Operating System: iWorks, Keynote, Numbers (comparable to

Microsoft Office)

. E-mail interface programs such as: Outlook and Lotus Notes

. Quick adaptability to newer software and hardware encounters

. Advanced typing skills: 90 -100 wpm

. Lexis Nexis/Hogan System/Teller System

Interests: As a current undergrad student I am looking to attend law school

in my near future. My passion is law and one day I want to be an attorney.

Being passionate about law it gives me an edge over other candidates that

you might be considering because of my passion to learn. Not only you will

have an experienced and passionate worker but you will have a colleague who

is eager to learn to help better and further my career which in turn will

better my work performance and the outcome of the job.

~References will be furnished upon

request~

Contact this candidate