DIANE E. HENDERSON
Maitland, FL 32751
Telephone: 407-***-****
E-mail: abmfmc@r.postjobfree.com
SUMMARY: Experience including training, technical writing, database design
and maintenance, desktop publishing, web design, support, operations, and
programming. Software experience includes HTML and CSS, Javascript,
Dreamweaver, Joomla!, Flash, FrontPage, Acrobat, Authorware, PageMaker,
Word, Excel, PowerPoint, Access, Outlook, SmartBoard, ACT, Lotus Notes,
Project, Photoshop, Second Life, CamStudio, GoToMeeting, Skype, and many
others.
GOAL: To obtain a position that allows me to use my diverse experience.
DETAILS:
6/01-present Technical Applications consultant
Serving a variety of clients as social media trainer, software
application classroom trainer, webmaster, database consultant,
and courseware designer; primarily focusing on HTML, web design,
and MS Office products, especially Excel. Create and maintain
web sites for clients. Provide Office 2007 migration
assistance, courseware, and training. Create and conduct
Joomla! training classes.
1/98-6/01 Walt Disney World Company, Orlando, FL
Senior Training Consultant. Scheduling and training of salaried Cast
Members in MS Office Outlook, Excel, Access, and Internet
search. Courseware design. Conduct hands-on classes and demos
across the Disney property. Evaluate and strategize new
technology directions for the Disney University.
9/97-12/00 Technical Training consultant
Software application classroom trainer, database consultant and
courseware designer primarily focusing on MS Office products,
Internet, HTML and web design, Windows, Lotus Notes and others.
CNL Group, Inc., Orlando, FL
5/92-9/97 Training Coordinator. Scheduling and training of all employees
in any requested software package (both classroom and one-on-
one), courseware selection and development, and new hire
orientation for network and e-mail systems. Evaluation of
Internet/Web access and company training. Coordinated new hire
Outlook setups, installed Windows and Office company-wide.
Computer support as needed. Cross-departmental training and
documentation responsibilities. Worked on database and training
system to support Executive Information System. Edited and
published MIS Newsletter.
5/90-5/92 University of Central Florida, Orlando, FL
Sr. Computer Support Specialist. Instructor/help desk position which
included development and teaching of WordPerfect, Lotus, DOS,
dBASE, and Windows classes, documentation, and training PROFS
and CICS users; upper-level support to faculty and staff for all
hardware and software problems, coordinate
repairs/installations; monitoring of lines/controllers/LAN
servers.
Diane Henderson
Page Two
5/88-2/90 Orange-co of Florida, Inc., Lake Hamilton, FL
Technical Writer/Programmer. Designed and wrote user manuals for all
custom-written citrus tracking software (COBOL); programming;
operations/system administration; trained/supported users in
word processing/DOS; edited/produced department newsletter.
9/87-2/88 Information Management, Inc., St. Petersburg, FL
Contract Programmer. Installed EPIC database report writer for
Wang, trained users; programmatically connected diverse computer
equipment.
12/86-9/87 Oxford Development Corp., Maitland, FL
Contract Computer Operator/PC Coordinator. Installed/administered
Wang VS computer, PCs, Telex phone system; user
support/training/documentation; programming.
8/85-12/86 Harcourt Brace Jovanovich, Inc., Orlando, FL
Programmer/VS Administrator. Trained as COBOL programmer and Wang
system administrator; programming; taught WP classes, wrote
manuals; operations and user support.
Prior to moving to Florida held positions as a technical writer and trainer
in Cleveland, OH.
I hold a Bachelor of Arts degree in Liberal Studies, with concentrations in
English and Humanities from the University of Central Florida, Orlando, FL.
References are available upon request.