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Training Software

Maitland, Florida, 32751, United States
May 27, 2010

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**** ******* *****

Maitland, FL 32751

Telephone: (407) ***-****


SUMMARY: Experience including training, technical writing, database design

and maintenance, desktop publishing, web design, support, operations, and

programming. Software experience includes HTML and CSS, Javascript,

Dreamweaver, Joomla!, Flash, FrontPage, Acrobat, Authorware, PageMaker,

Word, Excel, PowerPoint, Access, Outlook, SmartBoard, ACT, Lotus Notes,

Project, Photoshop, Second Life, CamStudio, GoToMeeting, Skype, and many


GOAL: To obtain a position that allows me to use my diverse experience.


6/01-present Technical Applications consultant

Serving a variety of clients as social media trainer, software

application classroom trainer, webmaster, database consultant,

and courseware designer; primarily focusing on HTML, web design,

and MS Office products, especially Excel. Create and maintain

web sites for clients. Provide Office 2007 migration

assistance, courseware, and training. Create and conduct

Joomla! training classes.

1/98-6/01 Walt Disney World Company, Orlando, FL

Senior Training Consultant. Scheduling and training of salaried Cast

Members in MS Office Outlook, Excel, Access, and Internet

search. Courseware design. Conduct hands-on classes and demos

across the Disney property. Evaluate and strategize new

technology directions for the Disney University.

9/97-12/00 Technical Training consultant

Software application classroom trainer, database consultant and

courseware designer primarily focusing on MS Office products,

Internet, HTML and web design, Windows, Lotus Notes and others.

CNL Group, Inc., Orlando, FL

5/92-9/97 Training Coordinator. Scheduling and training of all employees

in any requested software package (both classroom and one-on-

one), courseware selection and development, and new hire

orientation for network and e-mail systems. Evaluation of

Internet/Web access and company training. Coordinated new hire

Outlook setups, installed Windows and Office company-wide.

Computer support as needed. Cross-departmental training and

documentation responsibilities. Worked on database and training

system to support Executive Information System. Edited and

published MIS Newsletter.

5/90-5/92 University of Central Florida, Orlando, FL

Sr. Computer Support Specialist. Instructor/help desk position which

included development and teaching of WordPerfect, Lotus, DOS,

dBASE, and Windows classes, documentation, and training PROFS

and CICS users; upper-level support to faculty and staff for all

hardware and software problems, coordinate

repairs/installations; monitoring of lines/controllers/LAN


Diane Henderson

Page Two

5/88-2/90 Orange-co of Florida, Inc., Lake Hamilton, FL

Technical Writer/Programmer. Designed and wrote user manuals for all

custom-written citrus tracking software (COBOL); programming;

operations/system administration; trained/supported users in

word processing/DOS; edited/produced department newsletter.

9/87-2/88 Information Management, Inc., St. Petersburg, FL

Contract Programmer. Installed EPIC database report writer for

Wang, trained users; programmatically connected diverse computer


12/86-9/87 Oxford Development Corp., Maitland, FL

Contract Computer Operator/PC Coordinator. Installed/administered

Wang VS computer, PCs, Telex phone system; user

support/training/documentation; programming.

8/85-12/86 Harcourt Brace Jovanovich, Inc., Orlando, FL

Programmer/VS Administrator. Trained as COBOL programmer and Wang

system administrator; programming; taught WP classes, wrote

manuals; operations and user support.

Prior to moving to Florida held positions as a technical writer and trainer

in Cleveland, OH.

I hold a Bachelor of Arts degree in Liberal Studies, with concentrations in

English and Humanities from the University of Central Florida, Orlando, FL.

References are available upon request.

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