Quality Assurance Engineer

Craig Stokes

770-***-**** ? ******@*********.***

SUMMARY

Software Quality Assurance professional with 11 years of software quality

testing and business analysis experience. Recognized by management as a

team leader who engages the team in a way that results in a quality product

being delivered. Assist in the development of applications, including

system development lifecycle methodology (SDLC). Tested Windows-based

Client/Server applications and Web/Internet applications.

Technical skills

UNIX, Sun Solaris, E-Commerce Architect strategist, XPCOM, COM, ActiveX,

SQL, Test procedure development, Quality Center, WinRunner, LoadRunner,

QTP, Rational Suite, VB, MS Project, H/W - S/W system verification and

validation testing, Oracle financials, H/W - S/W integration, Data

Warehouse, TCP/IP, Complete end to end testing experience, SharePoint,

Windows Platforms, MS Office, SQA robot and DOM knowledge. Testing

Healthcare SW, Familiar with UNIX and NT based server systems

EXPERIENCE

KAISER PERMANENTE, Dunwoody, GA 2009 -

Present

Sr. QA Engineer / Business Analyst

. Review requirement docs with stake holders (Health Care SW) for

different Regions (States)

. Create Test Data for Medicare, Medicaid and Pharmacy projects

. Use Mercury Quality Center for Requirements, Test Cases, Defect

repository and etc.

. Data conversion to Load data into Citrix/Epic Hyperspace

. Utilizing Application like IRCS and Putty to create and validate data.

. Gather requirements

. Data Mining

. Create Test Plan / Test cases

. Execute the test cases

. Assist in UAT / Test Summary

TsYS PrePaid, Alpharetta, GA

2008 - 2009

Sr. QA Engineer / Business Analyst

Maintained and upgraded software for different customers (Target, American

Express, Visa and MasterCard). Reviewed all requirements, perform testing

of new features and enhancements

. Product Activation / Go Live Specialist

. Work with sales channels to drive compliance and acceptance of the PCI

requirements

. Testing cutting edges Software for Prepaid Card Technology

. Gather requirements

. Performed testing on a integrated global call center technologies to

support IVR, CRM, CTI integration and skills-based routing in a VoIP

environment

. Create Test Plan / Test cases and Execute the test cases

. Use Mercury Quality Center for Requirements, Test Cases, Defect

repository and etc.

. Experience integrating IVR with various back-end systems, databases,

telephony interfaces and CTI environments

. Multi-tiered application developed in Java/UNIX/Oracle-testing effort

will focus on both the Interface and backend testing

. Testing in an iterative development environment-AGILE, and part RUP

. Test browser (IE & Mozilla different versions ) based UI applications

FairIsaac, Norcross, GA 2006 - 2008

Sr. Software QA Engineer II - Lead

Maintained and upgraded software for different customers (T-Mobile, Sallie

Mae, Ghlec and Cuets).

. Work closely with Project Managers, BSA and QA Managers/Leads to develop

test strategies, test plans, project plans and work schedules.

. Tested features in QA, ORT and Production Environment utilizing the

Mercury Suites.

. Applications utilized: Client Server with Web bases Interface.

. Used TransUnion, Equifax and Experian credit files to perform credit test

on different application.

. Projects Environment: Java and JSP along with C for middleware.

. Client-side dynamic web technology (AJAX), including JavaScript, DHTML,

XHTML, and XML.

Foodbuy, LLC, Alpharetta, GA

Senior Quality Assurance Analyst - Team Lead

2003 - 2006

Liaison between the IT development team and customers. Reviewed all

requirements, performed testing of new features and enhancements. Initiated

a culture change for the IT Dept.

. Led a team that improved the Quality Assurance Pass rate by 35 %.

. Applications utilized: VB.Net, XP and Client Server.

. Utilized the application to test the Financial Supply Inventory

Architecture for the food Industry.

. Worked on as many as four projects at one time.

. Work with Quality Center and QA Manager and QPMO to identify and

establish plans for process improvements, develop test strategies, and

create training plans for test resources.

. Using the SDLC methodologies and utilizing parts of RUP process to

complete projects.

. Experienced with a Microsoft .NET and other software technical

architecture.

BellSouth.COM, Atlanta GA 2003

Senior Quality Analyst, Team Lead (Contract)

Performed Web testing of new features and enhancements for eStore. eStore

is a Web Interface where customers can create or update changes to there

Bellsouth products i.e. "Home Phone, Cell Phone and Internet features."

. Led a team of 2 QA Members for Iterative and waterfall testing.

. Worked under high-pressure environment to complete deadlines.

. Created test cases and executed test plan and Performance testing on the

eStore Web Portal.

. Applications developed in Java, UNIX, and GUI.

Northern Trust, Atlanta GA 2002 - 2003

Senior Quality Analyst (Contract)

. Performed Web testing of new features and enhancements on Financial

Annuity Interface.

. Created test cases and execute test plan and Performance testing on the

Web Portal.

C-ray Enterprises, Marietta, GA 2001 - 2002

Senior Analyst/Systems Engineer (Contract)

. Tested features, productions issues and helped gathering requirements.

. Performed system testing on prior production (eCommerce) customer with

new feature enhancements.

. Knowledge of cryptography, digital certificates and PKI.

. Testing Healthcare Software Interfaces.

. Testing Supply Chain Inventory Interfaces and Backend.

. White and Black box Testing.

EQUIFAX E-COMMERCE, Alpharetta, GA 1999- 2001

Team Lead -Senior Quality Assurance Engineer

. System testing of Egret and Falcon (Oracle Database used to Support Web

Testing).

. Utilized the Credit file to create and update the test scripts for

deployment to Ebay, Security First National Bank, Chrysler, and other

customers.

. Liaison between the IT development team and customers.

. Led four team members and used various testing tools for new build

testing (Load testing and WinRunner). Used Iterative and waterfall

testing.

. Performed troubleshooting on UNIX and Windows NT with Oracle Database.

Bellsouth Cellular Corporation/Ajilon, Dunwoody, GA 1997- 1999

Software Quality Analyst (Contract)

. Assisted in project plan development for Y2K testing.

. Member of Y2K team responsible for global testing of BellSouth products

on AS/400 Server.

. Performed System testing of C.A.R.E. (BellSouth Billing System) for Y2K

compliance.

. Applications developed in Java, UNIX and GUI and Iterative and waterfall

testing.

7/96 - 12/97

Harris Transcomm Division, Palm Bay, FL

Software Engineer II / Software Test Engineer

. Supported the project manager on the Deployment of Software upgrades

. Reviews program implementation and ensures schedule

. Trained new employees and FAA employees on the ATCS System.

. Develops test plans/procedures to ensure adherence to requirements

. Provide software technology expertise for existing products

. Performed customer witnessed testing for the Federal Aviation

Administration (FAA).

. Performed troubleshooting activities on system hardware and software

(C

. Performed automated stress scenarios on the primary communications

control subsystem (SQA Robot).

. Metrics environment.

. Platforms: Windows and Unix with J2EE.

EDUCATION

Master of Science - MBA, Business Administration & Finance,

Southern Polytechnic State University, Marietta, Georgia, (Target

completion: December, 2010)

Bachelor of Science in Electrical Engineering Technology,

Southern Polytechnic State University, Marietta, Georgia

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