Sales Customer Service

Julie A. Knight

**** *. ******* ****, *******, Illinois 60644

773-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

? Property/Casualty, Life/Health Licensed

? Strong business and consumer sales background

? Excellent communication and negotiation skills, both oral and

written, gained from extensive daily contact with staff, clients and

insurance carriers

? Effective daily management and operation of branch office

? Ability to be flexible; acquire new skills

? Entrepreneurial spirit

? PC proficiency in current computer software packages

EMPLOYMENT HISTORY

TRUSTWAY INSURANCE 11/2007-6/2010

Branch Sales Manager (7/2008 - 6/2010)

. Met monthly production goals for overall profit, new and renewal

policy count and customer penetration

. Prospected, identified, and developed relationships with new

personal and business customers as well as enhanced and deepened

relationships with existing customers

. Exceeded customer expectation by meeting expressed needs and

uncovering unperceived needs

. Created marketing and sales strategies to increase profitability

of the branch

. Increased branch profit margin by 53% within the first seven

months

. Sold both Commercial and Consumer lines including Workman's Comp,

General Liability and Property and Vehicle Insurance

. Marketed products and services based on customer demand within

assigned territory

. Wrote and processed applications for Commercial and Consumer

Insurance

. Hired and trained up to three sales agents

Customer Service Representative (11/2007 - 7/2008)

. Followed up with existing clients regarding cancellations,

renewals and policy changes

. Accessed various insurance carrier sites for writing new policies

and processing endorsements

. Ensured that policy requirements are met including completion of

necessary forms

. Performed administrative duties such as maintain records, accept

customer payments and handle policy renewals

. Promoted to Branch Sales Manager in eight months

CINTAS CORPORATION 5/2005-11/2007

Inside Sales Representative

. Grew new business base by 17% within first twelve months

. Consistently exceeded sales quota and averaged 98% Customer

Service Satisfaction Review

. Provided consultative services helping to improve customers'

image apparel

. Serviced and sold apparel to clients in the Southeast region of

the U.S.

TRANSCORE ITS 4/2000-5/2005

Programmer/Analyst

. Developed Java front end GUIs for manipulating field sign devices

. Programmed logical device driver to support communication

protocol to field sign devices

. Implemented CORBA communication standard for system communication

. Installed various software applications for deployment of systems

EDUCATION

Alabama State University; Montgomery, Alabama.

Bachelor of Computer Science, 1999, Cum Laude

COMPUTER SKILLS

Fully literate in Windows O/S, Microsoft Office, Internet, Email, Peachtree

Software, Quickbooks, Quickfile, Accu-Auto Comparative Rater

References Provided Upon Request

Contact this candidate