Customer Service Sales
Resume:
Melissa R. Hill
Naples FL ****6
*********@*****.***
Professional Summary
Expert Retail Sales professional offering 17 years in retail customer service and retail management. Always focused on exceeding sales goals. A team player with exceptional listening and critical thinking skills. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Skills
* Customer Oriented * Computer literate
*Skilled problem solver * Motivated team player
* Fluent in spanish * High level of accuracy
* Excellent time management skills * Skilled trainer
* Inventory Control * Efficient multi-tasker
Work History
11/2000 - 07/2001
Cashier- Publix Super Markets
- Operated a cash register for varies tenders with 100% accuracy.
- Cleaned and organized the store, including the frontend checkouts and displays.
- Suggested selled upcoming events and sale promotions to customers.
07/2001-02/2005
Customer service staff - Publix Super Markets
- Provided premier service to customers and politely assisted with refunds and exchanges.
- Assisted customers with varias kinds of money services, lottery and product inquiries.
- Executed all accounting entries including deposits, bank receipts, pickups, receiving / depositing lottery, etc.
- Entered financial data into company accounting database to be verified and reconciled weekly.
- Answered an average of 20 calls per day by addressing customer inquiries, resolving issues and providing product information.
02/2005- 03/2006
Assistant Customer Service Manager - Publix Super Markets
- Greeted customers ina timely fashion while quickly determining thier needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
-Responded to customers questions, requests and concerns in a prompt and efficient manner.
- Supervised a sales force of 50 sales associates; assisted with training, coaching and mentoring staff to ensure smooth adoption to store or new programs.
- Assigned employees to specific duties to best meet the needs of the business.
03/2006-07/2014
Customer Service Manager - Publix Super Markets
- Directly oversaw store operations during manager in charge times.
- Assisted with different departments as needed such as stocking shelves, unloading trucks, food prep, packaging etc.
- Scheduled team meeting to share sales, stock, labor and programs.
and programs.
in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Identified individual development needs with appropriate training.
- Interviewed job canidates and made staffing decisions.
-Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
High School Diploma 1996 : Lorenzo Walker Institute of Tech., Naples FL
Certifications
Florida State Food SafeCorp Certification
Money Services Compliance Certification
Oasis (computer based scheduling program) Certified Trainer
Contact this candidate