Customer Service Manager
Resume:
Ronald Orcutt
Parma, OH *****
******@*******.***
OBJECTIVES
Management position utilizing my organizational
planning, problem solving, communication and training
skills so as to reduce overall costs while improving
quality.
QUALIFICATIONS
Extensive experience in purchasing and operations
- MRP System
- Supervising
- Product Management
- Customer Service
- Motivating and Training Personnel
- Compiling and Analyzing Data
ACCOMPLISHMENTS
• Managed inventory procurement across six Business
Groups to maximize pricing discounts
• Responsible for cost analysis and pricing of new and
special parts for sales
• Managed computerization of Bill of Material Program
to improve cost analysis and manufacturing accuracy
• Developed Procedure Manuals for purchase orders,
customer order entry, shop work orders, and part
number search program that improved employee
understanding of the processes
• Managed the procurement and maintenance of $10
million dollar inventory
• Implemented Hewlett Packard MRP computer system that
saved time over manual card system, including all
training
• Implemented computerized Work Order program in the
shop with all training and troubleshooting to
improve accuracy of inventory withdrawal
• Evaluated and reduced obsolete and slow moving
material by 5%
• Worked with suppliers and customers to develop new
products for sales
PROFESSIONAL EXPERIENCE
Jack‘s Permit Service, Cleveland, OH 2002-present
Permit Agent
MacPherson & Company, Berea, OH 1999-2001
Customer Service Manager
North American Manufacturing Company, Cleveland, OH
Business System Manager 1992-1999
Inventory Control Manager 1987-1992
EDUCATION
University of Missouri-Columbia
Master of Business Administration in General
University of Missouri-Rolla
Bachelor of Science in Ceramic Engineering
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