Customer Service Representative
Resume:
LUIS CASTELLANOS
*** * **** ***, ******* PARK, IL 60160
****************@*****.***
To learn more about customer service. Having worked with the general public on many
OBJECTIVE
occasions. This would be of a great benefit to your company. My skills are ranged from
computer skills all the way to language skills that can bring about new and innovative
ideas. English-Spanish (Bilingual),
2000 2003 Walther Lutheran H.S Melrose Park, IL
EDUCATION
High School Diploma
2003 2008 Triton College River Grove IL
Associates Degree in Mass Communications Multimedia
20 Hour PERC Card and Certificate, Forklift Certification O.S.H.A. Approved,
WORK •
Able to work with RF Scanners.
CERTIFICATION
/SOFTWARE Mac OS, Windows 98/2000/XP/Vista
•
EXPERIENCE Oracle Customer Support
•
MS Office/Word/Power point/Excel/Access, Mac Adobe Photoshop, Indesign,
Quark Xpress.
EXPERIENCE Manpower-Temp Assignment
Worked for the Chicago Public Schools. Answering
•
phones,Transferring calls, Assisting People with
information on benefits and Programs being offered
for financial assistance
Cura Resource Group–Herbalife Des Plaines, Il 2008-09
Customer Service Representative Handled cash and credit card
transactions, Worked with the general public as well as senior managers that made
the business more proficient. Was a inventory double checker that made sure we
would have enough product for the next cycle of work. Was also a forklift driver with
much experience previously to make the workflow steady and consistent.
WRRG Triton College Radio River Grove IL 2008-Present
• Radio DJ and Board Operator- Answer calls
and fulfill special requests from audience as
well as play music that consisted of a very
large library of music from a Indie and
Progressive Rock Archive.
Was part of operations for a live event “Taste
****@*******.***
of Elmwood Park”.
•
Follett Higher Education Group River Grove, IL 2004-2008
• Receiving Associate- A receiving associate
that handled problems with machinery at
times as well as be a sorter for the company.
Picked up a certification in house for the 708-***-****
forklift.
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