Project Manager Sales
Resume:
Sonal
**.****@*****.***
Professional Summary
. 7 years of IT experience in various fields such as SalesForce.com, SAP
and Business development and analysis.
. 2+ years of experience in building Custom Applications that includes
Administration, Configuration, Implementation and Support of SalesForce
CRM, and salesforce SFA applications based on Apex Language and
leveraging Force.com Platform-world's first commercial Software as a
Service (SAAS) application running in Cloud Computing Environment.
. Designed junction objects and implemented various advanced fields like
Picklist, Custom Formula Fields, Field Dependencies, Validation Rules,
Work Flows, and Approval Processes for automated alerts, field updates,
and Email generation according to application requirements.
. Expertise in maintaining the Functional areas of Data Management,
Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes,
Activities, Dashboards and Reports.
. Experience in developing Apex Classes, Triggers, writing Workflows, CSS,
HTML and DHTML, JavaScript. Familiar with AJAX and Cast Iron
. Built apex classes implementing SOQL statements within Eclipse to manage
interaction with the database
. Experience building VisualForce Pages, VisualForce Custom Controllers/
Components, Advanced Search Functionality, Custom Objects, Reports,
Analytic Snapshots, Dashboards, Tabs, Tags and Components.
. Experience in Integrating App Exchange Applications with SalesForce,
Informatica On Demand, Mass E-Mail Management, Application management
using Force.com Plug-in & Eclipse IDE in Sandbox and Production
Environments.
. Extensively Created Risk Analysis Documents, Risk Management Plans, User
requirement Specifications (URS), Functional Requirement Specifications
(FRS), Business Process Documents and developed System Requirements.
. Implemented security and sharing rules at object, field, and record level
for different users at different levels of organization. Also created
various profiles and configured the permissions based on the
organizational hierarchy.
. Proficient in authoring Business Requirement Documents (BRD) into System
Requirement Specifications (SRS) and identifying interface and business
process specifications.
. Competent in analyzing and creating Use Case Narratives, Use Case
Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow
diagram using UML Tools like MS Visio.
. Experience in SAP SD Configuration, covering the complete range of
functionalities like master data, order-to-cash cycle, pricing, shipping
and billing in SAP ECC 6.0 environment.
. Experience in SAP BI 7.0 Netweaver, migration of data, designing
Datasources, Infosources, Infoobject, DSO, Infocubes, and OLAP analysis
and reporting.
. Strong Experience in Application/Software maintenance and production
support with good detailed Documentations.
Technical Skills:
Salesforce.com Apex Language, Apex Trigger, Apex Class & Apex Web
Service, Partner WSDL & Enterprise WSDL, Visual
Force, Outbound Messages, Workflow & Approvals,
Reports, Custom Objects and Tabs, Email Services,
Security Controls, AppExchange Package & Custom
Application and Sandbox data loading
Force.com Tools Apex Data loader, Force.com Apex Explorer, Force.com
Migration Tool, Force.com Excel connector and Force.com
Eclipse IDE Plug-in
ERP Packages SAP ECC 6.0, SAP Net Weaver BI 7.0
SAP-BW ETL, Info object design, Info cube design, Query design,
OLTP/OLAP
ERP Integration SAP ECC 6.0 - SD, MM & FI modules
Platforms DOS, Windows 98/2000/XP/Vista, Linux
Tools MS Office, MS Project, MS Visio, Lotus Notes
Server Scripting PHP, SQL, Java script, PERL
Education: Bachelor's in Computer Science and Engineering (Dr.B.A.M.U,
Maharashtra, India)
Professional Experience:
Wells Fargo Insurance Services, San Francisco, CA
Jan 2009 - May 2010
Sales Force Developer
Sales Support & Marketing Campaign Group
Responsibilities:
. Involved in Salesforce.com application setup activities
and customized the apps to match the functional needs of the
organization.
. Reviewed configuration in Salesforce CRM application and created
briefcase to enable use of Salesforce Mobile.
. Implemented and managed diverse business processes within the
organization
. Created custom objects, tabs, fields, page layout as per business
requirements.
. Worked on various salesforce.com standard objects like Accounts,
Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards
and Reports.
. Designed, developed and deployed Apex Classes, Controller Classes and
Apex Triggers for various functional needs in the application
. Responsible for all aspects of the System Development Life Cycle.
. Worked closely with project manager to define the scope, timeline, effort
and resources necessary to complete business requirements and process
work on project initiatives.
. Developed and configured various Custom Reports and Report Folders for
different user profiles based on the need in the organization.
. Developed custom code (Visualforce and Apex) to override Lead conversion
process
. Managed user profiles across the organization.
. Responsible for setting Field level security.
. Created Workflow rules and Approval process.
. Integrated with Blackberry and iphone.
. Involved in migrating data into salesforce application using apex data
loader through CSV files. Installed and configured apex data loader.
. Engaged in preparations for transition to new IT outsourcing vendor
through verification of new host machines configuration, code migration,
and testing.
. Developed APEX triggers, Classes, Test methods & Visual Force pages to
implement the custom functionality.
. Used the sandbox for testing and migrated the code to the deployment
instance after testing.
. Worked on triggers and on creation of Test classes for apex class.
. Interacted with the Salesforce.com premium tech support team on a regular
basis.
. Involved in client interaction for discussing the work flow and
customization of page layouts.
. Involved in business process reviews.
Environment: SalesForce.com Platform, Visual Force, Apex Data Loader 14.0,
Force.com API, Apex Explorer, Apex, Eclipse IDE, SOQL, SOSL, Windows XP,
Lotus notes
Client: Sprint Nextel, Reston, VA Feb 2008 - Dec
2008
Salesforce.com Admin/ Developer
Responsibilities:
. Configured the Salesforce.com default environment.
. Created custom objects, fields, buttons, links etc..
. Modified standard object to include required custom fields.
. Created user accounts and managed the profiles.
. Customized the Messages & Alerts on the home page.
. Implemented Field Level security for sensitive data holder fields.
. Responsible for analyzing, collecting and preparing data for import into
Salesforce.com.
. Developed Custom Tabs and Custom Objects.
. Created new Reports & Dashboards.
. Administrated and monitored the company's Salesforce CRM application
. Developed custom Workflows and Assignment Rules for case escalation.
. Used Force.com Eclipse IDE plug in to develop the classes and triggers.
. Used Apex Explorer for viewing salesforce.com data
. Developed APEX triggers, classes, Visual Force pages.
. Migrated data from CSV files to SFDC using Data Loader.
. Documented all the activities that I did in using Data loader with
screenshots.
. Used Apex Explorer to browse the metadata of the salesforce org.
. Created Visual Force pages using Standard Controllers.
. Engaged in preparations for transition to new IT outsourcing vendor
through verification of new host machines configuration, code migration,
and testing.
Environment: Force.com Eclipse IDE, Data Loader 14.0, Apex Explorer, Apex,
Visual force, SOQL, Windows XP.
Client: Citigroup, Warren, New Jersey
Feb 2006-Jan 2008
CO-PA IDEA Architecture - Middle Office
Responsibilities:
. Built the BW infrastructure for IDEA operating concern
. Migrated data from BW 3.5 to BI 7.0
. Design and development of Datasources, Infosources, BI content, Info
objects, DSO, Info cubes, OLAP analysis and reporting
. Written complex SQL queries for data retrieval.
. Developed info cubes for profit and loss statement and actual vs. planned
values
. Designed queries in BEx Query Designer and created workbooks in the BEx
. Analyzer using conditions, structures, calculate and restricted key
figures, character variables, formula variables and text variables
Environment: SAP BI 7.0 Netweaver, SQL, PL/SQL, XML, XSD
Client: Johnson & Johnson, New Brunswick, New Jersey
Aug 2005 - Feb 2006
SAP SD Team lead - SAP SD Configuration
Responsibilities:
. Gathered requirements using ASAP methodology, defined business process
design and Gap Analysis
. Designed Organization structure
. Configured Master data elements such as business partners and conditions
. Customized the sales documents to extract document data as default values
from various sources like customer master, material master and other
sales & distribution documents
. Configured Availability Check processes
. Identified Sales to Cash unit test scenarios. Defined the tester roles
and responsibility
. Prepared Integration Testing Plan and recorded results
. Part of Go-Live and support team
. Analyzer using conditions, structures, calculate and restricted key
figures, character variables, formula variables and text variables
Environment: SAP ECC 6.0, SQL, PL/SQL, XML
IBM Global Services, Bangalore, INDIA
Client: Wells Fargo, SFO, CA
Mar 2003 - Aug 2005
Business Analyst - Equity Sales System (Derivatives Financials)
Responsibilities:
. Organized brainstorming sessions, meetings with Subject Matter Experts to
define and document the scope of the project.
. Responsible for understanding the whole application and preparing a
feature functionality matrix to scope out the project in order to aid the
offshore team to make an estimate on the effort and time required to
build the application.
. Assisted in developing project timelines list of deliverable and
developed strategies for effective project management. Also made sure
that all deadlines were met for each and every deliverable.
. Prepared, analyzed AS IS and TO BE of existing architecture and performed
Gap Analysis, created workflow scenarios, designed new process flows and
documented the Business Process and various Business Scenarios and
activities of the business from the conceptual to procedural level.
. Was involved in Project planning, product road map, resource allocation
for Implementation & Support.
. Understand Customer Requirements, Gap Analysis, and Feasibility Studies.
. Conduct discussions and make functional presentations to the clients.
. Translate business requirements into system definitions and solutions,
documenting and obtaining sign-off from client on specifications.
. Assisting the technical team as Domain Consultant in translating
application functionality into application architecture.
. Designing and executing functionality test plans to ensure that business
requirements and functional specifications are tested and fulfilled.
. Provide assistance in the development of new customizations in design,
documentation, testing and training.
. Involved in developing the test strategy and assisted in developing test
plans, test case objectives and test cases. Developed Test scenarios, to
be used in testing based on business requirements, technical
specification and/ or product knowledge. Tested application and reported
bugs to development team using mercury quality center. Streamlined and
coordinated the bug and defect tracking and rectification effort.
. Review high-level design to verify completeness from functional aspects.
. Production of User Acceptance Test Criteria (UAT).
. Final acceptance and signoff.
Environment: MS Visio, HTML, MS Office, Oracle, Java, Java Servlets,
JavaScript, JSP, J2EE, Windows 2000, Rational Suite, TestDirector, LINUX,
LoadRunner, UML
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