Summary
General Manager with **+ years experience. Results driven multi-tasker
with proven ability to meet or beat performance benchmarks in fast paced
customer centric environments. Managed up to 50 employees, field service,
sales and administration. Established track record of super achievement.
Awards & Accomplishments
. Top Safety Award for FY 2009 - United Rentals
. Implemented cost cutting plan that produced 200% of net profit goal
for 2006 - Pacific Office Automation
. Instituted cross-brand training program resulting in doubled field
productivity - Danka Office Imaging
. Assembled team of IT Sales/Support professionals in a brand new market
- Quartet Service Corporation
. Six-time President's Club Member - Minolta Business Solutions
Specialty Technical Skills
Computer Hardware, computer networks, application support, desktop
operating systems, network operating systems, network infrastructure,
electronic/electromechanical device repair & maintenance, end-user support.
Employment History
United Rentals, Inc. Woodinville, WA July 2006 to Present
Branch General Manager
Set Budgets for all lines of business, planned fleet levels and
purchasing, prepared monthly forecasts, managed profit & loss to
targets on $5M annual revenue
Created a Culture of Safety within the branch, earning zero
recordable events and Top Safety Award for 2009
Exceeded revenue and profit goals in 2007 and 2008
Successfully led three systems pilot programs within the district,
achieving full implementation by the deadline
Ensured 100% compliance with new initiatives and SOX
Managed 12 employees including team of Outside Sales Representatives
Pacific Office Kent, WA February 2004 to July
Automation 2006
Branch Service Manager
Grew net profit from operating loss to more than double annual
target in 2004 & 2005 on $2.5M annual revenue managing profit & loss
Reduced expenses by nearly 40% through implementation of vendor
warranty reimbursements and modified culture parts & supplies use
Planned and directed 200+ unit installation for Tacoma Schools in
under 30 days
Developed and presented training seminars to improve staff
proficiencies in computer basics and networked document management
solutions resulting in improved ability to support customer base
Oversaw 17 direct report employees including technical and sales
associates
Danka Office Imaging Redmond, WA February 2002 to February
2004
Area Manager
Rocketed net profit from 22% to 34% on $2.2M annual revenue within
12 months managing profit & loss
Implemented cross-brand training program strengthening productivity
by 40%
Slashed costs by 20% by implementing salvage program
Managed 23 direct report employees in field service and sales
Quartet Service Dallas, TX May 2000 to August
Corporation 2001
Operations Manager
Recruited, screened & hired a team of IT support professionals in a
new marketplace
Partnered with large property management firms to forward business
plan
Directed installation of four Network Operating Centers
Sold then oversaw the project implementation for the largest
Dallas-based customer, Trizec-Hahn
Minolta Business Carrollton, TX April 1989 to May 2000
Solutions
Branch Service Manager
Doubled gross sales in under 24 months
Boosted net profit from 21% to 38% on $6M annual sales revenue
Aggressively collected on $0.5M aging receivables over 120 days,
cutting to near zero in nine months
Raised national branch stack ranking from 28 of 30 to within top 3
in under 36 months
Steered 300+ unit installation for Dallas Public Schools over 60
days
Education and Certifications
Certified Document Imaging Seattle, WA
Architect
Microsoft Certified Professional Dallas, TX
Bachelor of Science in Business In Progress
Sandler Sales Institute Dallas, TX
Chaffey Community College Rancho Cucamonga, CA
coursework
Don Antonio Lugo High School Chino, CA