Customer Service Sales

Jelani J. Serrant

**** ******** ***, ~ Roselle, New Jersey 07203

908-***-**** ~*************@*****.***

[pic]

SUMMARY OF QUALIFICATIONS

. Knowledge of desktop hardware, software, LAN/WAN and related

infrastructure

. Ability to analyze technical environments and make recommendations

regarding what technology will be needed to create a solution

. Capable to select hardware, based on client and corporate needs,

software and operating systems configuration

. Excellent customer service skills

. Technical skills to include:

. A+ certification;

. Hardware: CAT5 Cabling, Patch Panel, Fluke LAN Analyzer, Ethernet

NIC Card, Cable Tester, Tone Tracer, Hub, 10BaseT, and 100BaseT;

. Software: Microsoft Office (Word, Outlook Express, Access, Excel,

and PowerPoint),Lotus Notes, Netscape, Hyper Terminal, Ping Pro

Pack, Clarify/Oracle, Adobe Acrobat, Pocits, and IP Depot;

. Operating Systems: DOS 6.22, Microsoft Windows XP/Vista, Windows

NT, Server 4.0, Windows 95-00 and Novell NetWare ver 3.x, 4.x;

. Protocols: //IP, RIP Vlan v2, UDP, DHCP, FTP, HTTP, SMTP, POP3,

ARP, ICMP, TCP IGRP,ISDN

PROFESSIONAL TECHNICAL EXPERIENCE

HOME REPAIRS: Repair PC, Networks, Linksys Network, Trouble Shooting

Windows XP and 2000 server, Maintaining Servers.

EDUCATION

ARTHUR MCNEIL INSTITUTE 2007-

Present

Advanced Network Engineering Program- Rahway, NJ

ROWAN UNIVERISTY 2000- 2003

Computer Engineering- Glassboro, NJ

EMPLOYMENT HISTORY

LOWES HOME IMPROVEMENT 2004-

Present

Sales Specialist- Woodbridge, New Jersey

. Demonstrated skills in building relationship and customer

loyalty in a competitive market.

. Achieved location's assigned inventory shrink goal and combined

accident frequency rate goal

. Check and maintain inventory and replenish shelves of overstock

products

. Initiate special orders, customer callbacks for installs, and ensure

vendors replenish store quantities

. Collaborate with other store associates to complete "projects of the

day"

HOME DEPOT 2000-2004

Sales Associate- Garwood, New Jersey

. Demonstrated skills in building relationships and customer loyalty in

a highly competitive market to sell "Matrix."

. Used excellent communication skills and implemented creative and

aggressive promotional techniques that resulted in exceeding sales

goals.

[pic]

Excellent References/Letters of Recommendation Furnished Upon Request

Contact this candidate