Customer Service Manager
Resume:
Alaina M. Finkel
Novi, MI *****
******@*******.***
Education
Masters in Business Administration
Wayne State University, Detroit, Michigan
Bachelor of Arts in Accounting
Michigan State University, East Lansing, Michigan
Software
SAP, Hyperion Enterprise, Hyperion Essbase, Microsoft Office, Cognos, SQL
Professional Experience
Recruiter/Account Executive
January 2009 - Present
Robert Half Management Resources, Troy, Michigan
. Act as a consultant and main point of contact for the client by
offering creative and effective staffing solutions, conducting needs
analysis, creating recruiting strategy, presenting qualified
candidates, and coordinating client/candidate interviews.
. Recruit candidates to fill professional finance and accounting
positions in the Healthcare, Service, Manufacturing, and Financial
Services industries.
. Source qualified candidates through various recruitment methods
including networking, employee referrals, job boards, job fairs, etc.
. Manage the candidate screening process including conducting
interviews, performing reference checks, and coordinating background
checks/drug screens. Place candidates at various client sites in
contract-to-hire or contract positions.
National Account Manager (position eliminated) May
2008 - November 2008
CareerBuilder.com, Royal Oak, Michigan
. Regularly executed analysis of account performance and forecasted
expected revenue streams.
. Performed Return on Investment analysis in order to demonstrate value
add of CareerBuilder.com products and services to clients.
. Generated monthly incremental revenue by identifying and addressing
client needs.
. Created proposal materials and participated in client meetings.
. Worked to cultivate relationships within client base by providing
excellent customer service.
Senior Financial Specialist
April 2007 - May 2008 GMAC Insurance,
Southfield, Michigan
. Managed 11 out of 21 forecast models while consistently striving to
improve models to ensure integrity & accuracy of forecasted and actual
results.
. Reviewed forecast models, results, and variance analysis of five
financial analysts.
. Analyzed and interpreted monthly variances and trends between budget,
actual and prior results, and business plan in developing projections
and forecasts.
. Tracked and reviewed gross and net sales including gross margins in
producing forecasts and trend analysis on an on-going basis.
. Provided financial support and analysis to Operations and Marketing
areas for strategic business decisions and initiatives.
. Prepared monthly Operations Review presentation, which highlighted the
key drivers of forecast variances for executive team.
Senior Quality Analyst - Financial Reporting
April 2005 - April 2007
DaimlerChrysler Financial Services, Farmington Hills, Michigan
. Took a lead role in managing the Sarbanes-Oxley Initiative at
DaimlerChrysler Financial Services.
. Worked closely with departmental staff, managers, and senior managers
to ensure Sarbanes-Oxley requirements were met, which included
creating process documentation & flow charts, writing control sets,
and writing test of design and operating effectiveness.
. Reviewed process documentation and self-assessments in order to
provide feedback to each functional area and to ensure compliance with
centrally provided guidance; actively tracked and assisted business
units with the remediation of deficiencies.
. Provided Sarbanes-Oxley training in both a group and a one-on-one
environment.
. Participated in month-end, quarter-end, and year-end reporting
including preparation of various footnote disclosures and audit
schedules, and worked with external auditors to field questions and
assist with audit.
Financial Analyst - Internal Reporting May 2003 -
April 2005
DaimlerChrysler Financial Services, Farmington Hills, Michigan
. Participated in month-end close including the booking of journal
entries, review of general ledger account balances for reasonableness,
and preparing various financial reports.
. Provided detailed balance sheets and income statements for business
units to assist management in their review of monthly results.
. Performed as lead analyst in the validation of data, creation of
reports, and subsequent implementation of Dealer Profitability
Reporting Initiative. Successfully rolled out the reporting tool at
both home office and field locations.
. Prepared a variety of ad hoc analytical and financial reports to
assist management in making business decisions.
Senior Auditor
September 2000 - May 2003
KPMG, LLP, Detroit, Michigan
. Performed audits and reviews of financial statements in accordance
with Generally Accepted Accounting Principles.
. Assumed in-charge responsibilities and managed as many as three
individuals on audit engagements for a variety of client industries
including financial services, manufacturing, healthcare, and
insurance.
. Established audit time budgets, scheduled fieldwork, assisted in the
staffing of engagements, communicated audit objectives to audit
assistants, monitored audit progress, assisted with technical issues
as required and ensured audit reporting deadlines and deliverables
were met.
. Assisted in numerous recruiting events including on campus recruiting,
career fairs, and candidate office visits.
. Received positive feedback in yearly evaluations and was consistently
rated at the top of my peer group.
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