Customer Service Sales
Resume:
Todd Trieglaff
La Mesa, CA ***42
********@*****.***
Objective
To obtain a full-time business analyst position that provides the
opportunity for future advancement and growth
Computer Skills
Excellent knowledge of MS Office including Word, PowerPoint, Excel, and MS
Outlook Email
Professional Business Experience
California College San Diego San Diego, CA
Admissions Consultant 01/10 to Present
. Responsible for interviewing potential students face-to-face, and
conducting the campus tour
. Expected to make 75-150 outbound sales calls daily, and generate
personal referrals
. Involved in recommending campus and online programs to qualified
students
. Responsible for completing the enrollment process and requesting
additional student documents
. Expected to provide consistent guidance and support to new and existing
students
Ashford University San Diego, CA
Enrollment Advisor 03/08 to
10/09
. Involved in making between 100-300 outbound sales calls daily
. Advised all students on the online programs offered, and helped them
select the best program
. Kept all student information detailed and organized, and fully prepared
all students for their first class
. Obtained a 94% retention of students for first 6 month review period
. Exceeded the top enrollment goal of 46 students set for first 6 month
review period
. Ranked highest amongst a team of 15 enrollment advisors for first 6
months
. Conducted an average of 10-12 admission interviews a week
. Maintained an exceptionally high lead-to-contact ratio of 78-80%
. Served in an enrollment team lead position for a period of 1 year
Costco Wholesale San Diego, CA
Marketing Representative 03/06 to
11/07
. Involved in company business canvassing on a quarterly basis to increase
new business
. Received a certificate for top outside marketer in the San Diego County
region in January of 2007
. Averaged 5 executive membership upgrades daily and also assisted in the
membership department
. Increased American Express sales in-store and helped boost company
revenues with new accounts
. Planned, promoted, and implemented marketing strategies in our designated
territory
. Developed creative seasonal ideas for executive membership and American
Express promotion tables
. Effectively managed existing accounts, attended local street fairs, and
set up on-site presentations
Costco Wholesale San Diego, CA
Cashier 04/99 to 03/06
. Assisted members in all aspects of the checkout process
. Consistently ranked in the top 5 cashiers for members per hour and items
per minute
. Excelled in accuracy on the register transactions, and provided the
highest level of customer service
. Performed various opening and closing duties in the warehouse
Space Micro, Inc. San Diego, CA Senior
Experience Program/Team Member
02/07 to 05/07
. Was appointed the team lead role for national/international ship
builder market feasibility study
. Indentified potential customers and surveyed them for a new product in
the market
. Assisted with public relations work, and helped format existing
written templates
. Conducted a website restructuring process to be implemented by the
company in the future
. Was given highest marks amongst peers based on the time commited and
the results produced
Education
Ashford University Clinton, IA
M.B.A. in Business Administration w/ concentration in Entrepreneurship
06/08 to 03/10
California State University of San Marcos
San Marcos, CA
B.S. in Service Sector Management
09/04 to 05/07
Honors/Awards
. Graduated with a 3.82 GPA in the Ashford M.B.A. program
. Mentioned on the Dean's List at Cal State San Marcos in May 2007
References
Provided upon request
Contact this candidate