Project Training
Resume:
************@*****.***
Houston, TX 77027
Software Skillset
Microsoft Word, Excel, OneNote, Visio, Visual Studio, PowerPoint, Project
and SharePoint
Adobe Acrobat Professional
Primavera
Mercury Quality Center
EC Software Help and Manual
RoboHelp
Inquisite Survey Builder
Soft Skills
Specialize in documenting proprietary software
Able to learn new software and business concepts with or without training
Process-driven Analyst
Education
Southwest Texas State University
San Marcos, TX August 1996
Bachelor of Science Biology
Minor: Technical Writing
Continuing Education Courses
UH - Downtown Fall 1997
Medical Writing
Business and Technical Report Writing
Professional Experience
U.S. Dataworks November 2008 - present
Business Analyst
Perform project management and business analysis tasks throughout project
lifecycle for a payment processing software company.
< Plan and implement project schedules, documentation, and product delivery
according to requirements and statements of work for clients.
< Provide updates and information to internal team members, stakeholders,
clients and third-parties to ensure seamless transition from project
approval to custom product implementation.
< Provide information and guidance to testers and developers to ensure
client requirements are being met and issues are resolved for each
project.
< Coordinate with product architect and developers to ensure best solution
is implemented for clients.
< Refine and implement project processes, as needed.
< Test and document enterprise product and customizations prior to client
delivery.
< Track and report issues and their resolutions.
< Document and present how clients' business operations integrate with
company's product to clients, internal management and support staff.
Chevron Corporation March 2006 - September 2008
Business Analyst/Senior Technical Writer (consultant)
IT Business Analyst for Project Management team; provided technical writing
and analysis support for embedded IT support and development team.
< Planned and wrote requirements, analyzed alternatives, wrote test plans
and developed presentations throughout project lifecycle to ensure
deliverables were in line with the expected scope, quality, and timeline.
< Constructed online help for 10-year-old, proprietary pipeline
applications for training new users and serving as a reference document
using EC Software's Help and Manual.
< Participated in pilot testing to promote corporate adoption of new
hardware, Microsoft Vista and SharePoint. Reported findings, issues, and
lessons learned to Corporate for continued improvement of deployment
strategy.
< Documented various IT support processes for Business Continuity Plans,
Information Protection requirements and SOX audits to avoid costs
associated with compliance breaches and mitigate data protection risks.
< Gathered, documented and diagrammed requirements for software solutions.
< Interviewed subject matter experts and validated requirements.
< Diagrammed existing and future workflows during the conceptual phase of
projects.
< Identified and generated various project deliverables to move project
through lifecycle.
< Setup and wrote various knowledge transfer documents so business and
functional knowledge was maintained and readily available to end users.
< Managed, documented and tested new features and enhancements for various
web applications.
< Wrote and compiled online help for various applications.
< Developed templates and internal documentation standards in accordance
with Chevron branding standards.
< Designed application wireframes for potential application solutions.
Previously held Technical Writing contracts:
SYSCO Foods
Aug 2004 - Nov 2004
August 2004 - November 2004
IBM@Enron
Aug 2000 - Nov 2000
August 2000 - November 2000
El Paso Energy Corporation September 1999 - July 2000
Sept 1999 - July 2000
Fisher Scientific
Feb 1999 - Aug 1999
February 1999 - August 1999
American General
July 1998 - Dec 1998
References available upon request
Kellogg, Brown & Root (KBR) November 2005 - March 2006
Senior Technical Writer (consultant)
< Documented and diagrammed workflows and end user processes for web
applications.
< Converted existing Word documents into online reference library for
support team's knowledge base.
< Consulted business subject matter experts to ensure process and user
documents' accuracy.
< Assisted in usability design and development documentation of web
applications during technical design phase.
< Wrote technical articles for team leads to promote applications to upper
management and customers.
Hewlett-Packard November 2004 - November 2005
Senior Technical Writer (consultant)
Communication/Information Specialist for IT management, architects,
developers and database administrators who developed .NET platforms and
applications.
< Set documentation standards and designed templates for ease-of-use and
consistency.
< Interviewed software architects and developers to gain comprehensive
understanding of projects and technologies being used for the software
platform and applications. Researched IT concepts and technologies to
write technical documents, articles, white papers, executive summaries
and presentations.
< Designed usability wireframes using Visio and Visual Studio .NET so
customers could visualize technical design and developers could focus on
functional design.
< Created presentations, articles and internal public relations materials
for IT Manager.
< Established and implemented documentation scope and strategy for software
development team.
Compaq/Hewlett-Packard November 2002 - July 2004
Business Analyst/Technical Writer/Trainer (consultant)
< Coordinated training sessions to train global and regional audiences to
use proprietary ecommerce web applications.
< Served as editor to UAT/Training team and ensured team members adhered to
corporate branding standards.
< Conducted functional testing to ensure documented business and technical
requirements were met.
< Converted Word documents into PDFs and/or online help files.
< Reported team's testing progress and application bugs using proprietary
tracking tool.
< Developed and updated training presentations that were used for web-based
training sessions.
< Wrote, edited and formatted user documentation.
Network Information Systems (C-TREC) November 2000 - August 2002
Technical Writer
< Wrote, edited and formatted student guides, instructor's guides, lab
procedures and tests for computer training and Compaq Master ASE
certification courses.
< Developed and edited online content and training materials.
< Researched assigned subjects to write training manuals.
Contact this candidate