Engineer Quality Assurance

Lupita Rochford

**** ********** ****

Dallas, TX 75229

**********@*****.***

214-***-**** Home 214-***-**** Cell

Summary

A polished, articulate professional with varied industries experience.

Proven track record of being analytical, detail-oriented with strong

communication skills; experienced in interfacing with all levels of

management. In-depth knowledge of testing processes, practices and

methodologies such as Agile and Waterfall. Interested in IT opportunities

within Business Analysis and Quality Assurance areas that will promote

professional growth and utilize my bilingual skills. Looking for contract

to hire or permanent positions. Native U.S. citizen.

Skills

. Energy, Software E-Commerce /EDI, Telecom and Banking

. Focus on Business Analysis and Quality Assurance

. Manual Testing experience with Grey (Web), Black, White, Functional,

System, Integration, Regression and IVR

. Bilingual Fluency in English/Spanish

. Excellent Research & Documentation Skills

. Excellent Grammar and Communications skills

. MS Office/ MS Project/Visio, Photoshop, Various Defect Trackers

. Quality Center, QTP, SAP, Clear Quest, Sharepoint, SQL, MySQL, TOAD

Professional Experience

06/2010 - present

Fannie Mae

Dallas, Texas

UAT Business Analyst

User Acceptance Tester with BA/PM skills. Participated in planning meetings

and daily/weekly bridge calls for test activities and test strategies

regarding the testing of various banking systems. Write test scripts,

participate in test plan walk-through, tracked/retested issues, and

reported test results; participate in daily status calls regarding testing

and report issues/defects found. HP Quality Center, Sharepoint, MS Office,

LiveMeeting, NetMeeting tools.

12/2009 - 04/2010

Wells Fargo

Westlake, Texas

UAT Analyst - Contract

Contract User Acceptance Tester with BA/PM skills. Participated in planning

meetings and daily/weekly bridge calls for test activities and test

strategies regarding the testing of various banking systems. Wrote and

executed test cases, participated in test plan walk-through,

tracked/retested issues, and reported test results; participated in daily

status calls regarding testing and report issues/defects found. Rational

Clear Quest, Sharepoint, MS Office, LiveMeeting, NetMeeting tools.

03/2009 - 11/2009

TXU Energy Co.

Irving, Texas

Online Marketing Analyst - Contract

Web content proofing and editing of new SAP Net Weaver customer portal,

also tested functionality and identified issues regarding web portal in

both English and Spanish. Used SAP to research TXU customer accounts, reset

ids/passwords and linked account, assisted in handling customer email

queue. Helped document company processes. Reviewed Spanish language

marketing documents ensuring accuracy; translated when needed within the

department. Tools: SAP, Red Dot (CMS), XML, HTML, Snag It, HP Quality

Center and Service Manager, Visio, MS Office programs.

. Created daily email reports and charts for management

. Helped resolve escalated TXU customer issues (with web portal)

. Corresponded with customers to resolve service issues

June 2008 - Dec.2008

Benefit Mall

Dallas, Texas

QA Test Engineer - Contract

QA Test Engineer for integration project at a large insurance benefit

brokerage company. SQL data validation and test case scripting. Gathered

test data to meet migration needs, created test cases for execution cycles

(dry runs). Tools used: MySQL, Excel, Word, Snag It and Visio.

June 2007 - May 2008

Intervoice / T-Mobile

Richardson, Texas

Sr. QA Test Engineer

Customer on-site test lead for bilingual IVR testing efforts for major

wireless telecom customer. Responsible for reviewing Voice User Interface

(VUI) design documents and creating test cases from document. Acted as Lead

Test Engineer on certain projects and oversaw the testing, captured results

for daily calls and also performed testing as needed, especially on the

Spanish IVR testing. Onsite point of contact for customer related issues.

Tools used: Subversion, H.P. Quality Center, Adminitrack, MS Office

Suites, Visio, Live Meeting, Snag It, SAP time reporting.

. Analyzed test results and compiled test summary

. Performed Manual Functional and Regression testing

. Participated in weekly upper management bridge status calls to report

on test case percentage completed in anticipation of the upcoming

testing period

. Handled twice daily bridge calls during testing cycles to report

testing status for team

March 2007 - June 2007

New Media Gateway

Dallas, Texas

Lead Tester/Coordinator

Tested websites, customer portals and tools created in open source software

(OSS), Ajax and .NET. Handled internal customer issues regarding defects;

logged new issues and closed issues when resolved.

Tools used: Snag It, Visio, MS Project, and MS Office Suites.

. Responsible for creating, implementing new testing documentation

. Created new online scheduling process to track projects

. Managed team of four testers

2003 - 2004

Cambridge Int. Services

Carrollton, Texas

Test Engineer

Performed QA manual testing, data extraction, data mapping and validation

on large financial Data Warehouse ETL project consisting of various legacy

billing systems conversions to new combined Informatica Oracle based

systems. Tools used: TOAD, Oracle SQL, MS Office and Visio. (Company out of

business)

. Responsible for creation & maintaining of testing documentation

. SQL data validation

2000 - 2003

Data Return / Divine, Inc. / Terramark

Las Colinas, Texas

Lead Test Engineer

Lead Test Engineer responsible for testing .NET e-commerce web based

application. Instrumental in creating test infrastructure for the test

group, helped define department processes, procedures, authored and

maintained test documentation. Participated in meetings to provide daily

and/or weekly status to upper management. Tools used: WinRunner, Test

Director, My SQL, MS Office, MS Project and Visio.

. Implemented checklist use for large testing project, reducing

documentation time by 40%

. Mentored Jr. Testers, giving them a solid testing understanding and

foundation

. Researched and analyzed defects before sending to development for

resolution

. Took in-house class on SQL Server administration

. Business Analyst backup for UAT - requirements gathering, end user

liason

Education:

English Major / Phi Theta Kappa

Brookhaven Jr. College

Farmers Branch, Texas

Psychology Major / Spanish Minor

University of Arizona

Tucson, Arizona

Professional Development:

. Alliance for Women in Technology, 2006

. Software Quality Engineering Conference Attendee, San Jose, CA - 2001

Georgetown University, Washington, D.C. - 2002

. Society for Technical Communication, Lone Star Chapter, 1999 - 2004

. HTML, Web Design and Photoshop

. SMU - Dallas, Texas

. Business Analysis Certification, Villanova University (2010 - present)

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