Engineer Sales
Resume:
Samantha Frerking
[pic]
*** ***** **** *** *. #*01, Seattle, WA 98109
*********@*******.***
Experienced Solutions Engineer with over a decade of proven success B2B and
B2C software solutions with focus on technical architecture. Strong
knowledge and experience with systems and product development processes as
they apply to Content Management and Enterprise Search. Extensive hands-on
technical experience with Content Management, SQL, data modeling,
analytical applications, database design and administration,
troubleshooting, implementation, change management and resource
development.
Professional Experience
Sales and Professional Services Skills
. Lead technical sales presentations and product demonstrations, support
product implementation, ensure that delivery to clients (or client
satisfaction) exceed expectations in Content and Document Management
Systems
. Develop product presentations that are designed for specific
customers, including architecture of installation, service
requirements and ongoing support needs
. Assess the customer's requirements and recommend Solutions which best
meet these requirements
. Provide Customers with the technical direction to Design, Implement
and Deploy our software solutions in a cost effective and low risk
manner
. Author technical documentation, lead responses on RFP/RFI's, generate
white papers and implementation phase plans
. Act as a liaison between Customer, Product Management and Engineering
Teams to prioritize customer enhancement requests, ensuring those
requirements are considered for future releases (or something like
work with Product Management and Engineering to drive product
direction
. Build and maintain strong customer relationships as primary technical
point-of-contact during pre-sales activities, post sales services such
as implementation, installation, training, and transition to post-
sales support
. Lead on the Technical Support Team: manage daily email and phone
support for incoming questions regarding Product Suite, Installations
and Enhancements.
Engineering and Computer Skills
. Strong communication skills (Oral, Verbal and Written); ability to
adapt to software/hardware solutions
. Oversee Customer Implementation projects, providing excellent
organizational skills to coordinate implementation processes, training
criteria, agendas, expectations and future ongoing projects
. Participate in numerous beta writing specifications, evaluation,
testing and installation
. Proficient in Windows Server/Client OS, Office Product Suite,
SharePoint 2007, IIS, Application Servers, Java, VMWare ESX Server,
Client Workstation
. Knowledge of Networking (TCP/IP), Windows 2003 Server, XP Pro OS,
Database (Oracle, MSSQL2005, IBM DB2), Test Track, SalesForce, WebEx,
Active Directory
. IT Support: Client Desktop, Office Applications and Server Issues
Professional Profile
. Motivated achiever with technology savvy that enables the company to
build and maintain profitable relationships with its customers and
penetrate its markets; adept at listening to the customer, evaluating
needs and providing effective long-term solutions
. Results-oriented multilingual engineer with more than 10 years
experience with people, customers, technology, projects and business
. Value-added and innovative solution-provider who can troubleshoot
network operating-systems and identify/fix computer hardware problems
. Experienced leader with expertise in organizational management, team
building, staff development, motivation, and conflict resolution;
. Proven to be highly flexible; able to multi-task and thrive in a fast-
paced environment; Proven analytical abilities and a strong work ethic
Professional History
. Sales Engineer, WhatCounts, Seattle, WA, June 2009 - present
. Sr. Solutions Manager, SchemaLogic, Kirkland, WA, Jan 2005 - March
2009
. T/Office Manager, Mortgage Brokerage, Kirkland, WA, Dec 2003 - Jan
2005
. Sales Engineer, Valor Computerized, Seattle, WA, April 2000 - July
2003
. Sales Engineer, Unicam Software, Seattle, WA, Dec, 1998 - April 2000
. Sr. Product Support Engineer, Spacelabs Medical, Redmond, WA, Aug
1997 - Dec. 1998
Education
Illinois Institute of Technology, Chicago, IL, Electrical Engineering
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