Quality Assurance Manager

DEBRA POTPINKA

Middletown, NJ *****

Home: 732-***-**** **********@*******.***

PROFESSIONAL PROFILE

Innovative professional with extensive experience in Quality Assurance,

Test and Configuration Management doctrines. Independent self starter who

excels in an environment where autonomy is expected, decisive action is

rewarded and taking calculated business risk is embraced.

PROFESSIONAL EXPERIENCE

SRI International, Shrewsbury, NJ

Contracting at US Army at Fort Monmouth, NJ

CLEARANCE HELD - SECRET

Configuration Management Lead (11/2009 - Current)

Configuration Management (Release Management) Lead for the Army

Reprogramming Analysis Team Mission Data Set systems (MDS).

Configuration Management Tasks:

. Schedule, conduct and administer Configuration Control Board (CCB)

meetings in support of three system engineering efforts.

. Effectively manage change via formal Change Request (CR) processing for

software and document updates.

. Manage Configuration Item (CI) baselines for all related MDS project

data.

. Manage Action Items for all MDS systems as related to US Army, Navy and

Foreign Military Sales on SharePoint.

. Schedule, conduct and administer Independent Verification and Validation

configuration audits.

. Schedule, conduct and administer Software Release Configuration audits.

. Maintain status accounting records for CI baselines and Change Request

for each MDS.

. Create executable, Version Description Document and package software for

formal release.

. Write CM procedures, processes, checklists and program documentation

as required in support of CMMI.

. Release software deliverable CIs.

. Maintain and update Configuration Management Library.

LOCKHEED MARTIN CORPORATION, Tinton Falls, NJ

Configuration Management/Quality Assurance Engineer (2/2005 - 5/2009)

Subcontracted Configuration Management (Release Management) and

Quality Assurance Engineer for the Department of Defense (DoD) based

Army applications and processes.

Configuration Management Tasks:

. Supported Engineering Review Boards, Configuration Control Boards,

Program Review Boards, Risk Management, Business Operations and Defect

Tracking meetings.

. Maintained and wrote procedures, processes, checklists and program

documentation in accordance with current business contractual

requirements.

. Successfully converted from PVCS defect tracking tool to Rational

ClearQuest.

. Created and maintained ClearQuest databases for defect tracking,

request for change, system administration tracking and action item

processes for the New Jersey and Springfield offices.

. Supported government customer by providing defect trending test

metrics and reports.

. Generated software builds using Rational ClearCase, Eclipse and WISE for

Near Real Time Services (NRTS), Multilateral Interoperability Program

(MIP) and Joint Data Handler (JDH) applications.

. Released tracked software to government customers and maintained

software libraries.

. Tracked commercial off the shelf (COTS) and government off the shelf

(GOTS) software and licensing used on the program.

DEBRA POTPINKA

Page 2

Home: 732-***-**** **********@*******.***

Quality Assurance Tasks:

. Performed Quality Assurance program audits using the standard CMMI

appraisal method for process improvement (SCAMPI).

. Supported Joint Data Handler (JDH) Software Acceptance Test (SAT) effort

by tracking lab configurations and architectures for each scheduled test

event.

. Created audit criteria for use when auditing test labs and processes.

. Supported Maneuver Control System (MCS) test events by overseeing lab

installs and monitoring labs.

. Reviewed Software Test Reports (STR) prior to delivering to government

customer.

. Participated in Code Walkthroughs and ILS Document Reviews.

. Quality assured NRTS, MIP and JDH documentation prior to delivery to the

government customer including software version documentation (SVD),

software description documentation (SDD) and user manuals.

. Inspected delivered logistical equipment and verified accuracy to

purchase order (PO).

ARCH INSURANCE COMPANY, NY, NY

Test Manager (8/2003 - 12/2004)

Test Manager for commercial insurance web based applications, Underwriter

Workstation, Account Clearance, Quote/Bind, Issue and Post Issue.

. Implemented process improvements for writing manual test procedures

ensuring the repeatability and quality of the software test effort.

. Successfully introduced Mercury Test Tools for test automation and

managed test scripts in accordance with manual procedures and library

organization.

. Wrote and successfully executed test strategy, test plans, test cases

ensuring quality assurance of business applications.

. Organized workload for the test team responsible for certifying the

quality of the software for the Property, Casualty and Middle Market

D&O rating applications on time and within budget.

. Successfully executed interface tests between the front end application

and receiving applications, Data Place, Finance and WINS. This included

heavy co-ordination with each interfacing application area in order to

develop test entrance and exit criteria and overall strategy.

KEYBANK - CHAMPION MORTGAGE, Parsippany, NJ

Business System Analyst (3/2003 - 6/2003)

Business System Analyst for web based Loan Originating System.

. Created Implementation Plan, Training Plan, Test Entrance and Exit

Criteria, Contingency Plan, Production Readiness Checklist, Go/No Go

Decision Points and Functional Measurement Points for Post

Implementation tracking with multiple business areas within the

organization.

. Developed business workflows and created trending metric charts to track

test results.

. Performed thorough analysis to track the history of the project (reverse

engineering). This included identifying areas where slippage occurred

and provided management with detailed analysis in order to prevent areas

of contention for on-going project initiatives.

. Reconciled procedures in order to effectively distinguish between

defects and areas of misunderstood business requirements.

DEBRA POTPINKA

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Home: 732-***-**** **********@*******.***

JPMORGAN CHASE, NY, NY

Business System Analyst (5/2001 - 5/2002)

Business/System Analyst for web based JPMC Travel and

Entertainment/Accounts Payable application.

. Performed in depth analysis between business requirements and system

requirements and documented inconsistencies for resolution with

developers and business units.

. Maintained project plan and tracked deadlines with the vendor and

internal organizations.

. Scripted test cases for the JPMC Travel and Entertainment/Accounts

Payable applications.

. Created training material, User Guide, Training Presentation and Quick

Start manual.

. Wrote company bulletin releasing the Travel and Entertainment

application.

DEUTSCHE BANK, NY, NY

Test Manager (5/2000 - 5/2001)

Test Manager for a web-based, Java, Bonds bidding application.

. Performed in depth analysis between business requirements and system

requirements and documented inconsistencies for resolution with

developers and business units.

. Created manual test scripts and executed manual test scripts in

conjunction with the test team.

. Implemented defect tracking tool, Defect Tracker.

. Conducted daily defect and status meetings with the business and

system units.

. Created and maintained execution test plan for production and security

level test phases.

CITIBANK, NY, NY

Test Manager (11/1997 - 5/2000)

Test Manager for regional and global Performance/Volume and Stress

Test E-Commerce project.

. Managed regional and global test and development resources in success

execution of Performance and Stress test efforts.

. Developed the Test Strategy and Test Plan for volume and stress

testing utilizing Mercury LoadRunner.

. Successfully introduced Configuration Management process improvements

in relation to software versioning and lock down of test lab

environments.

. Performed Y2K test coverage analysis using McCabe Visual 2000 and

produced metrics.

. Managed User Acceptance test team in writing test scripts within

Mercury WinRunner.

. Successfully introduced Mercury Test Tools to assist with performance

test efforts.

OTHER PROFESSIONAL EXPERIENCE

Test Manager, Prudential Insurance Y2K

Associate Manager, Prudential Insurance Corporate Claims Reengineering

Technical Background

MS OFFICE 2007 SOX

MS Project CMMI

MS Power Point SDLC

Visio Compuware Playback

VB Scripting COBOL II

PERL Scripting CICS

Rational/ClearQuest JCL

Rational ClearCase Mainframe

Mercury Test Tool Suite DOORS/DOORSNET

Test Partner Test Tool Suite

McCabe Visual 2000

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